So to start with they did deliver some panels, they arrived reasonably but were slightly damaged. I ordered another matching set and it took them 2 weeks, a lot of chasing and eventually they sen... Toon meer
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Bought 2 packs of WPC panels from them, came with broken box, all the corner is broken, contact them for 3 days, their phone number is always busy, emails never replied, online chat just not existed... Toon meer
Placed order online for some oak slatted panels and screws. Panels turned up nice and prompt but no screws. Sent two emails asking for update on the screws but no response at all. Glad the panels were... Toon meer
Easy to order and at a competitive price. We found it easy to handle the 320mm panels and install them. The 600 wide panels are more difficult to handle. They were let down by DX Couriers who managed... Toon meer
Bedrijf heeft geantwoord
3,3
Gemiddeld
31 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Am very upset with your company I’ve…
Am very upset with your company I’ve tried all week to get hold of u and only got we will get back to u about sending wrong colour this is not good enough . What it sorted pls asap . #PH1488
24 november 2025
Antwoord van Panelhaus
Hi Alan,
Thank you for reaching out, I think there has been some confusion, and issues communicating.
I can see that you ordered the grey oak panels which are light, and you weren't happy with them, however what you received was exactly what you had ordered. I can see the CS team have replaced these with a darker colour free of charge for you and these were delivered to you on the 16/12.
I do hope these are a colour your prefer, and that you get a chance to update this review.
Kind Regards
The Panel Haus Team
Antwoord van Panelhaus
Hi Monika,
Great Review
Kind Regards
Team PanelHaus
Antwoord van Panelhaus
Hi Sarah,
We can only apologise, these were samples that you have ordered, and that royal mail have lost.
We have raised a replacement order free of charge for you, and refunded the original order as well in way of apology for the delay you experienced.
We hope this goes some way to correcting the issue.
Kind Regards
The Panel Haus Team
Took a while to arrive and damaged
Delivery time was quite long.
Item damaged one slat on the end of each of the 3 panels I bought was cracked right in the middle. Not ideal.
6 november 2025
Antwoord van Panelhaus
Hi Eleanor,
Thank you for taking the time to leave us a review, I was saddened to see that despite having damaged panels and leaving a review here, you never reached out to us via, email, chat or phone to give us the chance to replace the panels for you, which I'm sure if you look at some of the 5star reviews we have, you would see that we do whenever there is damage caused in transit.
Even if you didn't want some replacements or were able to work around the damage we could have offered you a partial refund on the panels for the inconvenience.
We hope despite this you are happy with the end result, we hate thinking you're living with our products and not completely satisfied, when we know we could have helped.
Kind Regards
The Panel Haus Team
Excellent product, delivery and overall service
I purchased some white on white slat panels and am absolutely delighted with them! They are much better quality than others I purchased and paid twice the price for. I wish I had known about Panelhaus then. The backing is thick and firm and the slats themselves are at least a cm thick, giving a really premium feel. Delivery took about 10 days so very happy overall with the service. Also, they have a chat bot which does seem to be an actual person, rather than a faceless bot - a real bonus.
14 november 2025
Review zonder uitnodiging
Antwoord van Panelhaus
Hi Becky,
Thank you so much for the review, and we wish your other order had been from us too.
Yes the chat is a real person, which might mean we reply slower than a robot, but we agree is definitely less frustrating than being stuck in a loop and getting no where with the bot.
Kind Regards
The Panel Haus Team
Poor quality, high price…
I ordered these panels over some from the panel wear house and I regret it truthfully. These ones were more expensive than the others yet worse quality, only veneered on the front and splintery as heck! I was using a circular saw as I did with the others I have bought and they were just tearing the bottoms of the veneer… really poor quality, they’re also just stapled to the felt rather than glued and this means they can’t be cut very well without the strips being off center. The join gaps are also larger than the normal gaps even after re fitting 2 times. Not very happy with these to be honest, but they are on the wall and will serve a purpose.
31 oktober 2025
Antwoord van Panelhaus
Hi Jake,
Thanks for the review, but we are PanelHaus, we aren't sure who the panel wear house are, but we are gutted for you, sounds like it wasn't the best experience.
Kind Regards
The Panel Haus Team
Not recommended, try another company
Didn't get my full order. 2 of the 5 panels I did receive were cracked.
8 oktober 2025
Antwoord van Panelhaus
Hi Anna,
Thank you so much for the kind words, and the 5 stars, it means the world to us!
Kind Regards
The Panel Haus Team
Ordered panels 6th September
Ordered panels 6th September, still no delivery or information on delivery, no response to emails
6 september 2025
Review zonder uitnodiging
Goods left out in the pouring rain.
The packaging is damaged and the boxes were left out in the pouring rain. I’m yet to check the condition of the panels.
12 september 2025
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