Parcelhero.com Reviews 

Easy to fill out form. Drop off point a very short drive e away.

I have used ParcelHero before without problems and previously even left them a positive review. On those occasions everything went smoothly. Unfortunately, this experience showed me a very different side of the service when something went wrong.
I booked a shipment from the UK to the EU and deliberately paid more for UPS Saver because it was presented as next-day delivery. Cheaper, slower options were available, but the parcel contained an important personal document needed for upcoming travel.
The parcel was collected on 9 September. On 10 September, UPS tracking stated:
“We've incorrectly sorted this package which may cause a delay.”
The UK-to-EU shipment was then routed to the United States, appearing in Philadelphia and Louisville, before eventually returning towards Europe. It was delivered on 21 September — 12 days after collection.
I requested reimbursement. ParcelHero initially referred to customs processing and transfers between facilities. After I challenged this, ParcelHero told me they had opened a credit request with UPS and that UPS rejected it because the parcel had been “under Customs control” and was “subsequently mis-sorted while in Customs.” The delay was therefore said to be beyond UPS's control.
My question was simple: who actually mis-sorted the parcel and caused a UK-to-EU shipment to be routed through the USA?
I asked whether Customs physically mis-sorted/routed it or whether it was mis-sorted within the UPS network while under Customs control. ParcelHero eventually confirmed that UPS had not identified the person or department responsible for the mis-sort.
I also requested the UPS case/credit reference and the complete UPS response. ParcelHero said carrier reference numbers are for internal use and could not be shared, and I was not provided with the underlying UPS correspondence. Therefore, while ParcelHero says it raised the credit request and UPS rejected it, I have no documentation allowing me to independently verify the request or see UPS's complete response.
Another important point: UPS's published documentation states that UPS Express Saver is also referred to as UPS Saver and lists a Money-Back Guarantee, subject to applicable conditions and exclusions. ParcelHero had previously told me that I selected “UPS Saver instead of guaranteed timed delivery service” when explaining why no refund was available.
I understand that genuine circumstances outside a carrier's control may be excluded. But UPS itself recorded that the parcel had been incorrectly sorted, and I was never given a clear explanation of who performed that mis-sort or why routing the parcel to the USA was considered entirely outside the carrier's control.
ParcelHero eventually stated that its decision was final and that “no further comment will be added to this case.” Their Team Leader later apologised for the “unsatisfactory level of service on this occasion.” I appreciate that acknowledgement, but the factual questions remained unanswered.
My concern is no longer simply about the refund. I paid more for a next-day option, the parcel took 12 days, UPS acknowledged an incorrect sort, and a UK-to-EU shipment travelled through the USA.
I previously had a positive experience with ParcelHero when everything went smoothly. This experience changed my view. For me, the real test of an intermediary is how transparently and effectively it supports its customer when something goes wrong. Unfortunately, that is where my experience with ParcelHero was disappointing.
As a result, I no longer feel confident using ParcelHero for future shipments and have decided to close my account.

An utterly awful experience. Possible the worst customer service i have ever received from any company. Very strongly recommend anyone considering to use these criminals not to. They will charge you more money at every turn and when there is an issue they will not help you at all. This experience has cost me £560 and I have not got my parcel at all. Please avoid at all costs.

Complete logistical failure and abysmal customer service - A warning
Review:
I strongly advise against using ParcelHero. My recent experience has been a complete logistical and customer service disaster from start to finish.

What happened:
I booked a door-to-door courier service for 6 parcels. Ireland - Sweden. Right from the start, the promised door pickup failed completely.

One of the parcels, containing valuable electronics, vanished. After weeks of zero updates and false tracking information, the parcel was officially declared "permanently lost" in writing by both UPS and ParcelHero, and I was instructed to file a claim.

When the parcel finally arrived.....sigh*

Almost a month late, a UPS driver unexpectedly showed up with the lost parcel, completely unaware of its status. The heavy-duty box was in an absolutely horrific state—severely crushed, battered, and obviously mishandled during transit.

How ParcelHero handled it:

Miraculously, the hardware inside survived. As an honest customer, I immediately informed ParcelHero and voluntarily withdrew my insurance claim for the goods.

I only demanded a proportional shipping refund for this specific parcel, as the service I paid for (pickup, timely delivery, accurate tracking) had completely failed.

Instead of resolving this simple matter, their customer service team:

Bounced me endlessly between their Claims, Delivery, and Disputes departments.

Checked the WRONG tracking number. To avoid paying the refund, they looked at the tracking for one of the other 5 parcels that actually arrived on time, completely ignoring the tracking number for the lost/delayed parcel this entire claim was about!

Tried to penalize me. They had the audacity to try and charge me an extra €36 "dimension audit" fee, claiming the box was larger than declared—completely ignoring the fact that all boxes where of same size and prr-cleared with them before ordering.

Because ParcelHero refuses to take responsibility for failing to deliver the service I paid for, and because they won't even look at the correct tracking numbers, I have now been forced to initiate a formal Chargeback via my bank.

Avoid this company at all costs. Their logistics are broken, and their customer service is incompetent, dismissive, and refuses to read ticket histories.

I continually get emails from these people claiming that I owe them money for some parcel I sent via them. Until their first threat I’d never heard their name before.
As far as I’m concerned their customer service is pretty poor if that’s how they do business.
Will not be using them in the future.

Booked a parcel for collection waited in all-day never turned up then get a load of excuses from a bot the driver had run out of time the lorry was already at its weight etc etc no mention of a refund no contact number just heavily botted so you end up going round in circles what a terrible delivery service avoid at all costs

Avoid this company at all cost. They clearly lost 9 of my parcels having claimed they were damaged. They refuse to tell me where they are, return them or offer to compensate me. They are complete frauds and you would be mad to use them. Most reviews on trust pilot say the same and I wish I’d read them before. I will now issue proceedings against them.

One Star is too much! Absolutely awful company. Sent parcel to China, parcel untraceable, they knew nothing, then parcel marked as return to sender. They couldn't say why. Took at least 20 emails to find out. In the end it was their fault but they still tried to charge me again to have it returned to me or they would dispose of it. Still trying to get my money back off them. Because of their errors, the item I was returning for a refund was now out of refund period so I am out of pocket. Took over a month to get my parcel back. Customer Services awful. Avoid at all costs.

It is a little confusing img when you first use the booking page. Is it Royal Mail?

Terrible. Royal Mail never showed up to collect. DPD turned up with no label even though 'courier to bring label' was specified.
You will wait around for the whole day 10am to 6pm, cannot leave home, and then no one turns up to collect the package.
No customer service. Terrible AI chatbot that is extremely thick and useless. You are sent around in circles.
I have now had 3 terrible experiences with Parcel Zeroes

All was good and efficient from collection to delivery. A bit of a panic over the delivery address but they sorted and package was delivered by mid day the day after collection.

Straightforward to request a pick up for return. Courier arrived as planned. Will use again.

Absolute scam artists – ParcelHero refuses to pay out after admitting they lost my camera
ParcelHero are running a complete scam. They admitted absolute liability in writing for completely losing my insured camera (Claim Ref: 5464604, Tracking: VU147619165GB), and now they are aggressively refusing to hand over my money. They are more than happy to take heavy booking fees upfront, but when they make a catastrophic mistake and lose your property, they completely ghost you and force you to chase your own money.
Their customer service lead, , is a total joke. She has been hiding behind endless, transparent stall tactics, inventing excuses about fake "independent loss adjuster" reviews, and completely avoiding every single update. They make it practically impossible to get what you are rightfully owed, hiding behind insurance loopholes to steal from customers.
They made the mistake, they admitted they lost it, but they are deliberately withholding a payout to keep money that isn't theirs. Do not trust them with anything of value—they take your money, lose your goods, and act like absolute scammers when it's time to pay up.

I used ParcelHero to deliver 5 of my items. I even paid additional damage insurance. UPS came to collect my items and one of them was delivered damaged. They refused to give me a refund even after I paid for damage cover. They blamed me for it and said it was in the wrong packaging and the weight were measured wrong when this was never the case. As all the other 4 were delivered fine, just the 1 was damaged. I had shown them evidence and proof and even asked to complain via UPS and ParcelHero which BOTH did not take any ownership to log. I had to dispute this with my bank because of how USELESS they are. Their customer service is atrocious and I would highly advise anyone to NEVER use them. This Pathetic company will scam you and take your money and do a terrible job at delivering your items. Even when I was disputing with them, they were sending me the exact same email over and over again (literally copy paste) which comes to show how they don’t care whatsoever.

arranged for a next day collection and delivery from Bath to London and paid the premium for this service. They did not turn up to collect the parcel (stated time of before 5 pm) and then took over 2 weeks to reply to a refund request, then tried to charge me a cancellation fee and now are saying that they attempted collection at 16.17 (which is not true) ...do not usre this company - Parcel2go is much more reliable as is pigeon post and the others dont lie or cheat you out of money!!

Excellent value. Delivered to the wrong address but parcel was recovered.

Great company. Fantastic service and outstanding communication.

Highly recommended

The experience was very good but why a tariff was charged is a mystery which has never happened before as items sent were gifts for Family.

Seemed a very simple process but turns out they hadn’t arranged collection for my parcel and zero customer service. Avoid