HI I BOUGHT ENGINE FROM THEM BACK ON SEPTEMBER AND I SEND OLD UNIT BACK ON OCTOBER SINCE THEN IM WAITING FOR MY MONEY
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The manufacturers of a Rangemaster oven purchased within 2 years decided to discontinue the seal for the lower oven, so when it broke left us with an unusable oven. PartsPlace, Lisa in particular has... Toon meer
Bedrijf heeft geantwoord
We had trouble finding a part that was compatible for our 5 year old oven, found it on partsplace.com, with detailed listings making the experience easy. The price was reasonable, it came 2 working d... Toon meer
Bedrijf heeft geantwoord
I had ordered a Bush Cooker Hood from Argos which doesn't come supplied with the necessary filters. Argos don't sell the filters separately either, which isn't great (sort this out Argos!). Fortunatel... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Whitegoods spare part suppliers
Contactgegevens
yo42 2dq, York, Verenigd Koninkrijk
- admin@partsplace.co.uk
- www.partsplace.co.uk
3,6
Gemiddeld
590 reviews
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HI I BOUGHT ENGINE FROM THEM BACK ON…
HI I BOUGHT ENGINE FROM THEM BACK ON SEPTEMBER AND I SEND OLD UNIT BACK ON OCTOBER SINCE THEN IM WAITING FOR MY MONEY
14 februari 2024
Review zonder uitnodiging
Fridge door bottle shelf
I ordered the bottle shelf that I thought was correct, it was delivered , but it was not the right one for my electriq 30/70 f/f. this was a few months ago, I have since sent the info I was asked for, but "Chris" is not returning my texts. As there is no phone number I can not contact them direct...I need the correct shelf
Alan Cooper
18 augustus 2023
Review zonder uitnodiging
My order has not arrived?
I place an order, for 2 x chrome cooker knobs on 19th June 2023, payment was made in full and they still have not been delivered to me? there is not contact number to call and their website states, back soon??
Very disappointed to say the least..
Parts Place are you out there??
2 augustus 2023
Review zonder uitnodiging
Recommended by Argos ,
Recommended by Argos , i ordered some parts on Tuesday 30th may , paid £6 postage royal mail tracked 24 hr , still no parcel. i emailed them yesterday , no answer , emailed again today no answer. There is no phone number , i have called Argos to investigate this
Admin have got back to me and hopefully resolved it
will keep you updated
2 juni 2023
Review zonder uitnodiging
Customer service support
I have ordered products from parts place & they have been been very good however I have contacted customer services twice in regards to some assistance with an oven door for a bush cooker and had no response
This has been rather annoying me
10 mei 2023
Review zonder uitnodiging
Excellent service
Excellent service, ordered a part for my oven it was an exact match. Very prompt delivery. Thank you
25 januari 2023
Review zonder uitnodiging
We ordered a front plate for our bush…
We ordered a front plate for our bush oven and had this fitted by a plumber as some of the gas pipes connecting the hob need disconnecting.
After fitting the plate and reconnecting everything and replacing the knobs the plumber noticed that one of the holes had been drilled in the wrong place this left a ring unusable.
This took the plumber over an hour to fit,and he had another job booked so had to leave the plate fitted.
We contacted parts place who asked for photographs of the plate that we sent to them.
We got a reply saying this had never been seen before and stock had been checked to send a replacement but every one was faulty with the same issue.
Other brand plates are available I was told but my range is bush the same as my other appliances.
My other option given was to have the plate removed again by the plumber and pay him again for his time and send the faulty plate back for a refund.
We emailed back explaining the situation of having to pay a plumber to remove and fit plates twice through no fault of our own after being sold a faulty item.
We then emailed again to say we could make do with what we have been sent to save ourselves hassle and cost again as plumbers are not cheap.
But we have received no reply.
Surely some common courtesy to a customer sold a faulty item is deserved.
We paid £40 for the plate so with plumber costs twice this would leave us £80 out of pocket with the refund from parts place.
We feel unfairly treated by this company as they seem to think ignoring emails will solve the issue.
Also how does a company buy a whole batch of faulty cooker dial plates and fail to notice on delivery or warehouse staff fail to notice before despatch, do they not check stock before delivery for quality control
It doesn't seem so
I'm hoping to hear back from someone to sort this out.
Full refund given
15 september 2022
Review zonder uitnodiging
Very disappointed the product ordered…
Even more suspicion as the business is reluctant to resolve my complaint.
Very disappointed the product ordered was not the one that arrived. I feel somewhat conned here especially as there is not a telephone number to contact. Suspicious or what? I will be returning the wrong item personally to your address and will be requiring reimbursement of my invoice total. Rod Handford.
25 augustus 2022
Review zonder uitnodiging
Antwoord van Parts Place
Good Evening,
You informed us on the 25th that the item was incorrect - I replied to your email requesting a picture of the incorrect part received and your order number. You then sent ANOTHER email, with the same complaint but including the order number. It took me two days to get a picture of the incorrect item from you, and this was only after you were repeatedly rude to myself, and threatened to turn up at the business (as you have done above).
If you had sent the picture across when first asked for it, instead of demanding a whatsapp number and then being deliberately difficult, this could have been resolved at the end of last week.
I do not know of any business which would allow an employee to send out a replacement item without proof that the item in question was incorrect - this is a standard business practise not just across our industry, but across online retailers as a whole, and I suggest if you are not happy with this, you do not purchase from any online retailers in future. I can assure you, your ego is not more important than my job, and you would be hard-pressed to find an employee anywhere willing to risk their job just because you don't want to attach a picture to an email.
Kindest Regards,
Chris
No telephone number available
No telephone number available
Very little customer care or updates.
16 augustus 2022
Review zonder uitnodiging
I emailed using the online form 4 days…
I emailed using the online form 4 days ago and haven't received a reply. I have given them 4 stars because it might just be a tech problem and I wouldn't want to downgrade unfairly. Hopfuly someone will look into it and get back to me.
29 juli 2022
Review zonder uitnodiging
Antwoord van Parts Place
Hello,
We are having some issues with our emails at the moment. Can you re-send this again direct to admin@partsplace.co.uk and flag it FAO Chris and I will look out for it coming in.
Thanks,
Chris
Part easily ordered on website
Part easily ordered on website, delivery efficient. Cost of product and postage on the expensive side.
30 november 2021
Antwoord van Parts Place
Good Afternoon Catherine,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
I do apologize that you found the service expensive, we do try our hardest to source and supply parts at a reasonable cost to our customers, upon looking into your order, the tumble dryer filter purchased is made of specialist heat resistant material and is priced at £5.95 plus a shipping option of £1.50 unfortunately we can not offer this any cheaper as this part comes direct from the factory who manufacture your appliance.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
Parts ordered fitted well
Parts ordered fitted well. It didn’t take long to receive the items
29 november 2021
Antwoord van Parts Place
Good Afternoon Wendy,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
Antwoord van Parts Place
Good Morning,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
Emailed a week ago asking about a part…
Emailed a week ago asking about a part and they could not be bothered to email back . I would not put any more stars as I don’t believe crediting ignorance . There should be a phone number as I could have asked and got an answer then but there isn’t even that .
16 november 2021
Review zonder uitnodiging
Antwoord van Parts Place
Good Morning Mr Goody,
Thank you for your review, any feedback is important to us as this helps us to improve our service.
I am disappointed to hear you have not received a response from ourselves, this is highly unusual. I would ask how you tried to contact us so I can look into this for you, did you email us directly at admin@partsplace.co.uk or use our website contact us form?
Please do email me at the above address and forward me your query as I can not see any correspondence from your email address.
Please do accept my apologies for this and I do look forward to receiving your email.
UPDATE
Good Afternoon Mr Goody,
I have sent you an email over to the updated email address provided but wanted to write to you on here also incase it does not reach you, With your updated email address i was able to track down your query and also my response that was sent to you on the same day. It seems the reason you did not receive a response was because the email address provided does not exist and without any further contact from yourself we had no valid email address to further reply to.
I am glad we are able to get to the bottom of this, I would hate for you to think of us as ignorant when we do pride ourselves on our customer service and try our hardest to help each and every customer.
Should you require any parts for your appliances in the future please do feel free to email us directly to admin@partsplace.co.uk to avoid this happening again and I would be happy to help you.
Kind Regards,
Lisa
Customer Services
Very efficient and quick pity you don't…
Very efficient and quick pity you don't sell lint covers on their own as that was all I wanted
16 november 2021
Antwoord van Parts Place
Good Morning Anne,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you. If you would like to email me direct at admin@partsplace.co.uk regarding your order as i can see you did order a lint filter only, i am slightly concerned that this is perhaps not what you have received, Please do let me know so i can rectify this if there is a problem.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
Great service, prompt delivery
Great service, prompt delivery - Parts place was the only place i could find a spare drawer for my fridge freezer. Would definitely use again.
15 november 2021
Antwoord van Parts Place
Good Morning Phillippa,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
Antwoord van Parts Place
Good Morning,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
excellent customer service from start…
excellent customer service from start to finish. I was assisted in purchasing the correct item as there were so many similar items to choose from. highly recommend .
15 november 2021
Antwoord van Parts Place
Good Morning,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
This company is worthy of your trade
This company is worthy of your trade. Since I found them searching the internet looking for filters for my Bush tumble dryer I always place my order with them.The delivery is so quick and although I was short of 2 filters on my order it was rectified the same day and they arrived the next day. That's what I call Excellent customer service.
15 november 2021
Antwoord van Parts Place
Good Morning,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
Great service
Great service they forgot to put invoice on outside of parcel for customs, but when I emailed them of their error quickly rectified the problem
15 november 2021
Antwoord van Parts Place
Good Morning,
Thank you for your review, any feedback is important to us as this helps us to improve our service. I am pleased you were happy with the service you received from ourselves and that we were able to source the part required for you. Please do accept my apologies for the customs error, staff have been re-trained when shipping overseas so this error will not happen again.
Should you require any parts for your white goods in the future please do drop us an email to admin@partsplace.co.uk and we would be happy to help.
Kind Regards,
Lisa
Customer Services
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