Another Non-Supportive Ebike Company
I did all the research before ordering a new controller for a GS9 ebike. I wait about a week before I realize they aren't shipping the controller that was listed "in stock". I contact them and they claim they contacted me about verifying the controller by serial number and photos. I never received any request from them, even in my spam folder. I accept their offer to cancel the order (so I can find an alternative) though Venus apologized and offered a $20 discount on the controller. Turns out I'm having compatibility issues with 3rd party parts so I order the controller again. I decided to order the controller from Paselec again. They have raised the price and do not wish to honor the $20 discount. I am done with Paselec and would not do business with such a terrible company.








