PayBright Reviews 

9.039
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

PayBright has been an awesome partner to work with. Working with Lois, Miranda, Jesse, Nick, Steve, & Josh on the partner support side of the business has been an absolute pleasure. They are respo... Toon meer

Beoordeeld met 5 van de 5 sterren

At a time when I couldn't afford to put out all the money for a decent tablet for my son , PayBright was great help for me .. I fully recommend this service , but as everything don't get in over your... Toon meer

Beoordeeld met 4 van de 5 sterren

First pre-auth was refused. Contacted client service they told me to try again on a different device and a private web session. It worked. My transaction at Lasik MD went smoothly. Very satisfied wit... Toon meer

Beoordeeld met 3 van de 5 sterren

The response time was good however the problem I had using my CC wasn't fixed. I kept getting a message that my CC wasn't a Canadian CC even tho it was. I had to use a different source to make paymen... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkelen en mode

Geschreven door het bedrijf

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

9K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(9.039)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very simple !

With paybright no probleme an 10 minutes my mountain bike on giant store is buying with no trouble very simple and very nice !

30 juni 2023
Beoordeeld met 1 van de 5 sterren
Logo PayBright

Antwoord van PayBright

Hello! Affirm is a smarter way to pay over time. Shop and pay at your own pace with no hidden fees, so you can get the things you love without breaking your budget. For more information, check out: https://www.affirm.com/en-ca/how-it-works.

Beoordeeld met 1 van de 5 sterren

Very poor system and service from most…

Very poor system and service from most representative. I had (thought) paid my account in full in February 2022 and only received an email in January 2023 saying I still had an outstanding balance. I've been trying to resolve this since May and I never spoke to the same representative so had to repeat my situation every time. I had the balance put on a 15 months payment (which I didn't ask for the amount that was due). Today wanted to pay the account to get this done with, but I'm being charge with interest on the balance. If they you would've contacted me in 2022 I would've pay it off, but a year later so that you can charge me with the interest? Today I want to pay in full and I'm beeing told by the representative and the system that it want allow me to add extra payement because it is programmed to make a payment already...what type of system does not allow for full or extra payment even if another one is programmed?! Now I'm told to call back on Monday to pay and close the account...and that I will be charged interest for those extra days. NEVER doing business with Paybright again. Also lack of service and French, the system is poorly translated

30 juni 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

We're sorry to hear that! We'd love to take a closer look at what happened here and further assist. Please reach out to our team at customercare@affirm.com. From there, a member of our team will be happy to get you taken care of.

Beoordeeld met 1 van de 5 sterren

Terrible service, or should i say lack of service

Terrible terrible terrible experience. I am trying to order a new phone as my old one is broken. However, paybright won’t allow me to proceed as their system couldn’t verify me automatically. I called them to resolve this issue on June 23rd and was advised they would fix this within 48 hours. It is now June 27th and i’m still facing the same issue, and haven’t heard anything back from paybright. I’ve contacted customer support multiple times, and the issue continues.

27 juni 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

Hi Gina. We're sorry to hear that. Please don't hesitate to reach out to our team at customercare@affirm.com. We'd be happy to take a closer look at what's going on here and assist.

Beoordeeld met 4 van de 5 sterren

When I have enough experience I will…

When I have enough experience I will let you know . Initially I’m guessing it’s a marketing method between the companies working with Paybright.
First time use is with Apple , on line purchase . Why not, it’s the same price delivered to the door . Equates to more sales , built in price. Apple and Paybright get it’s it share . Win /win everyone including the customer. Ask me in a year.

25 juni 2023
Beoordeeld met 1 van de 5 sterren

No Resolution, No customer service and No one cares

If I can give paybright 0 star I will with regards to systems , management and customer service. Literally useless- not reading previous comments. Repeating what I said multiple times.
I ordered a pair of shoes to a vendor using paybright on April 22, 2023 then 1st order didn't go through on the vendor’s website but went through Paybright. I made a 2nd attempt and the 2nd order is paid and went through paybright. Vendor confirmed only 1 order in the system. Now, I ended up paying for having 2 products through paybright but only gotten one item. First call on April 22- agent said since no order confirmation from the vendor- their system will cancel it. Within a week became 2 weeks, 2 weeks became 28 day, then became 89 days. What kind of system do you guys use? I’ve never had any problems with Paybright until this one time and is getting very frustrating repeating myself over and over and no one seems to care nor understand? Ordered that was duplicated last April 22 until today’s date June 21, 2023- they just charged me for the order that I never got nor exist on the vendors side. Emails are being answered a week or so or never. No resolution from anyone.

No updates until today June 23 but they are super fast responding on here when they get 1 star or not so great reviews.

With regards to contacting you Paybright- I already did, called and emailed multiple times. Your CSR agents will say to “Escalate” but nothing happened. And the response -“I understand”- not really because it is over 2 mos and no one is understanding or giving solutions to the issues. To this date from April 2023- still unresolved.

21 april 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

Hi there! We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us directly through the following link:
https://help.paybright.com/hc/en-us/requests/new -JS, Customer Care

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