DebenhamsPay+ Reviews 

I have been waiting on a refund for a faulty jumper since March, I have been getting advised it was going into my account then on the next email asking what my complaint was and going back to the start, I have asked for it to be escalated twice with no response. I would like this sorted out asap and compensated for them time I have wasted with constantly needing to contact and repeat myself to you, the customer service is appalling

Do not use this service the interest is a total rip off they will hold you in debt make access to pay nearly impossible and force you down the road of drip feeding minimum payments to hold you in persistent debt and have the brass neck to contact you to tell you you are in persistent debt...

DebenhamsPay+ we’re very good I closed my account because Debenhams were diabolical. Order cancelled on the day deliver due on Christmas Eve was the last straw. How can you get a replacement present that last minute. Raised an order they couldn’t find took Pay+ to sort it out. Good finance arm but let down by the main Debenhams

What joke off company I applied for account got accepted orderd item 2 weeks later they put my account on hold don't buy from robbers

I received a five star customer care from DebenhamsPay+ Customer Services Team. Joshua was polite, courteous and was able to sort everything out for me and went above and beyond to provide an excellent customer service!

Amazing customer service received from staff Ashley today, dealt with my admin request in such a polite and speedy manner.
The whole process of updating personal details was super quick, thank you Ashley for making this quick and easy for me today, you're a star.

Decrease my credit whiteout any reason I don’t need tips

Excellent service sorted my problem out straight away im really pleased with the outcome

It was so good to speak to a human instead of a bott. Jack
was extremely helpful , courteous and was able to reassure me throughout. He took the time to listen and acted
swiftly upon my enquiry. Thankyou.

Andrew from customer services was very helpful and friendly and instantly solved my long ongoing battle with Debenhams with an issue of being ignored and not acknowledging my return and getting a refund. As soon as Andrew raised the issue with Debenhams, I finally received my refund within a couple of days! Plus he emailed me with the update. If anyone else has issues with Debenhams, which seems to be very common, I'd definitely go through Debenhams Pay Plus. They get the job done. Sadly I won't continue my shopping with Debenhams in the future due to repeated past issues also, unless they improve things. Thanks again Andrew!

Caitlin was absolutely lovely and explained my issue clearly and politely. My issue was resolved, and her customer service was excellent.

I spoke with a lovely lady called Cailin who was very polite, professional, patient and very patient with me as a first tune customer on Debenhams Pay plus and I really appreciate her . She has an excellent calm voice and I was very happy she dealt with my situation very professionally. Thank you Cailin. You are a great star!!!!!

Aimee was very professional and very helpful assisted me in solving my issue. Such a lovely person credit to your company very polite. I’m so happy I had her to sort out my issue this morning thank you.

I would like to share a big thank you to Caitlin from DebenhamsPay+ . She has been extremely helpful, professional and kind throughout our communication. Caitlin responded quickly, explained everything clearly, and took the time to make sure my issue was properly investigated. It’s rare to come across customer support that truly cares, and Caitlin definitely delivered outstanding service. I really appreciate her help and patience. Thank you, Caitlin, for making everything so much easier!

Great customer service. Quickly resolved my problem. Thanks Andy

I needed to contact DebenhamsPay+ and was in contact with Andy who was very helpful and sorted out my query quickly and with excellent knowledge

Customer Service person that I spoke to Andrew, was outstanding, very helpful, patient and knew exactly how to fix the problem. Overall very pleased that I was able to use my account again once the technical problems were fixed.

Had to ring today to query my statement that I received today but was dated 2nd July & stated I owed money but I knew by bill was clear spoke to Chels who was very professional & efficient to resolve this problem & very polite aswell

The advisor i spoke to (Chelsea) was very helpful and patient. Thanks to her help my issue was resolved

Chelsea was absolutely fantastic! Great customer service and really efficient!

From other customer reviews I was dreading having to call but my experience was on the contrary couldn’t have been more helpful!

I would give 10 stars if I could ⭐️🙂