PC World Business Reviews 

Good customer service if you get the right person, long wait at the queue unfortunately but the man in PC world aylesbury was very helpful with computers and knew what he was talking about. Half the staff just stand around and aren't helpful but find the right one and they are amazing!

Finally got my refund which I think was more down to my bank dealing with it ,was offered £40 voucher which I'm declining, they could do with probably using it to train more staff in how to deal with customers ,im hoping I never have to deal with currys again ,although the management side seemed to be trying they aren't very forthcoming with any decent customer service team and you have no hope when trying to deal with it on the phone and no valid email address ,very frustrating and didnt help having to spend out for another dishwasher esp over the Christmas period

had a good laptop deal from them but after service could have been a bit better

I have positive experience while buing business tech including High End laptop, and GoPro camera. Stuff friendly, easy to get advice here.

Has anyone dealt with their customer service phone system, contacting them is a nightmare, all they do on the phone system is navigate you to automated voices asking you to go online, they really don't want you to speak to someone, they don't have a proper email address.
Their initial sentence on the phone line says we pride ourselves on customer service, it should then say but you can only speak at Ai we no longer employ humans and its basically i possible to speak to someone, to say this is supposed to be a big brand, their service is horrendous, they've took themselves off google so you can't leave a bad review at their head office.
They need to invest heavily in customer service if they want to maintain customer retention, the phone line is unmanageable, they have staff who say they will ring you back but never do.
Its all talk and no action, stop advertising customer service if your not willing to provide it.
Its not even adequate, never mind good.

They send you these messages on your feedback but don't actually get in contact,I mean how can they?
Instead of pretending your bothered why not actually just provide customer service? Knocked my 2 star down to 1, just because your still lying and aren't learning lessons.

So Last week our cooler blew up . Had it over 10 years and being AEG been a great cooker so off too the store we visit once in a blue moon . Last time we visited was three years ago pc world Cumbria too try and buy a fridge freezer but had none in stock and could off any deliveries for over a week ! So sacked that off then . Fast forward sevral year we are now looking at cookers in pc world in Plymouth . ! Took over 25 mins for someone too come and see us told the sales lady our cooker just gone and ideally need one too take away too day ( didn’t mind waiting for upto a week ) as we are after all not special people and may have too wait like everyone else . So getting too the crack asked about the 60cm AEG priced at £629 sorry not in. Stick asked about a zanussi not in stock asked about a Hotpoint sorry none in stock . Then asked the lady what do you have in stock that white 50cm Beko over there £349 or there about a single oven I said no Thankyou .so how long does it take for cookers too be delivered then . Sales lady replied your currently looking at 2 - 2.5 week for delivery ( would have a £600 ) at this point for takeaways . Really want that AEG can you sell me this display one at retail price sorry no we can’t do that . So let’s look at what’s happened here wasted 2 hours off my time sales individual showed little too no empathy for out situation not interesting in helping us one bit ! Went too a small local firm beacon electrical had no cookers in stock but more than happy too sell us a display one as they realised out situation they got the sale last weekend they have new one on display as came in Wednesday everyone’s a winner took less than 15 mins in shop too complete what I thought would off been a straight forward job . Not in pc world support local business big business have little too n empathy for your needs or especially in this case anyway . Judging by other comments on ere I look forward too a partronising comment from customer service stating they glad I got the problem sorted ! Yes so am I and pleased with hein sight I didn’t spend it with yous !

We purchased a Beko dishwasher from PC World, Bath on saturday 30/10/2021. We paid £319.25 for it including extra insurance. Erin was very helpful and advised us that we should have delivery around 21st November. On wednesday 03/11/2021 I received a text to say that it would be delivered on monday 08/11/2021. My self employed husband made sure that he was free that day. On 08/11/2021 we were told that it would be in the afternoon. When it arrived my husband saw that there was a large dent in the door. The driver was very helpful and initially offered us a 20% discount and when my husband declined he said that a replacement would be with us the next day. My husband waited in all dayon 09/11/2021 and nothing arrived. Nobody contacted us to say that the delivery would not happen. On wednesday 10/11/2021 I replied to a text message from Currys asking for a review and gave them zero and explained the above. At that point Currys had our money and we had no idea when we would receive our dishwasher. On saturday 13/11/2021 my husband called PC World and asked to be put through to their Bath branch where he spoke to Jeff. He was very polite but advised that we would not received our product until at least early March 2022. When my husband asked to speak to the duty manager he was advised that the manager was too busy and they did not offer for him to call my husband back. He was offered £20 compensation for 2 days loss of earnings which my husband declined. Due to the fact that our product was not in stock my husband requested an upgraded model instead as compensation. Jeff said he would talk to the manager again and call back. When Jeff called back he advised my husband that the manager had told him that £20 was all he was willing to offer or we could have a refund. My husband asked for a refund. They paid back £319.00 (25p less than the price paid). On 16/11/2021 my husband called AO who were very helpful and professional. As promised they delivered the same product the next day (17/11/2021) and it was £10 cheaper. We will never use Currys again.

Been in dispute with PC World over a Macbook over the last few weeks. They are claiming no consumer rights as apparently my was registered as a business account without my knowledge by the store staff. I have no idea what the benefit would be of a business account and they are unwilling to provide evidence for this. Surely they would have needed some business documents for this?

Wow, how is it possible this company still running when every single costumer leaves an horrendous review of their poor disgusting service?? Please Becca just don't bother to reply, have some dignity and find somewhere else to work..

Order a Microsoft package and didn’t come ( usually in a day it states) with the laptop 2 days later. Ordered from Amazon and got it with in a hour!! Called them to cancel and this was agreed. NO REFUND and after chasing for 3 weeks ( usually a day not 3 weeks!!) would not have ordered it in that case. It was emailed across after chasing for the fifth time for a refund. Of course I couldn’t use my laptop in the way I wanted and Currys BUSINESS still refused to refund.

I filled in a form several times for a price match for a leather office chair. The price match got rejected every time with either the comment that the item from the other seller to match was not in stock or they were not a UK based company because they had no VAT number on their website. The responses were completely incorrect. All the sellers I provided were UK based companies with many shop outlets and a registered UK address and furthermore, they had the item in stock. There is no way to contact this company for price matching, since their reps on the phone advise that they are there for technical support and returns only. I believe they have outsourced a lot of their infrastructure to people that clearly do not know the UK rules and regulations with respect to companies

I bought a ps5 from Currys through their 'vip pass' promotion on the 2nd of September and told it would be a 2-4 weeks. Bit of a pain but no biggie. now we have arrived at the end of the 4 weeks I decided to look where my order was. I tried phoning without luck, only to find on twitter that the 'vip pass' ps5's have been delayed until the 24th October. Um what? Why haven't I or anyone else been informed about the delay? Currys were happy to take my money and send me promotional emails for ps5 accessories for weeks but not able to send one to tell me of delays? What's worse is that Curry's Pc world seem to have known about this for at least a week or so. I have only found one statement from Curry's in a reply to one tweet. When are you going to be letting the people who bought a PS5 through your promotion know that they wont be getting them in the (already very long) promised period? Will there be any gestures of good will to compensate for misleading customers?

I am aware this is PC world buisness I am leaving a negative review here also because to my knowledge there has been no adequate response from any affiliate of Dyson Carphone PLC

I ordered some T.V's through the business website that never arrived. When I contacted them 20 days later they told me my order had been cancelled due to none payment. I checked my account and the payment had clearly gone out on the day I ordered to dsg their domestic company. (Not sure how a payment goes to the domestic company when ordered through the business site?) now they are saying they can't find the payment despite me sending copies of my bank statements CLEARLY stating the exact amount to their company. They do not respond to my emails AT ALL. I am being copied into emails by their customer service department showing me all the different people responding from different departments saying my payment is not with their department. IT CLEARLY SHOWS IT IS WITH DSG!!! I have paid my money and after 20 days of not receiving my goods you are legally bound to give a refund. Do NOT use this company. Their customer service is none existent and you will be left without your goods and your money!

Horrendous experience. Placed 3 orders over a 10 day period of which there were problems with all. First order was for 10 chromebooks but only 9 delivered. Have chased them at least 4 times and am still waiting for a refund on the missing one. Second ordere was cancelled by them the same day, however still took payment. Once agains still waiting on a refund despite this being over two weeks ago and chasing them several times. Finally ordered a replacemenent laptop for the one they cancelled which still hasn't been dispatched despite it being 13 days ago and consistently being told by customer services it is being disptached the next day.

Absolutely rubbish services still waiting for a tv i should of had nearly 2months ago wont give a refund every time i email them i get a complete different answer i believe this a scam company

My elderly mother’s washing machine broke down 3 weeks ago, following this an engineer we sent to the house a week later telling us the machine was to be written off. Following this, we heard nothing from currys master care until we rang customer services who informed us that the washing machine was repairable (after 18 years of operation and multiple previous breakdowns). We have now been told that the parts are out of stock and will have to wait for up to 6 weeks without a working washing machine. I am utterly disgusted by how the treat loyal customers of over 20 years, avoid them like the plague if you want working appliances.

Just thought I would join the growing army of unhappy consumers.

Ordered a printer and cartridges several days ago on next day delivery (needed this as old one has packed up). Had no further communication from the company. Have just initiated a web chat to be told that the product is unavailable and a refund will be issued (because I prompted it!!) In 3-5 working days!

If I hadn't contacted them I never would have received a refund as: 'unfortunately we do not keep track of every order until this is chased, this depends on which supplier the order is allocated to, unfortunately there is no stock with the other suppliers we have, hence the cancellation needing to be raised and unfortunately the refund is not instant the refund will take 3-5 working days and this depends on when your bank clears the payment also, but i will request this for you again apologies for any inconvenience' How bizarre! Now driven into the open arms of Amazon!!

When I sent my laptop off it was an estimated 12 days to come back when it got back they didn’t do anything to the laptop because so called it was “purposely damaged” so when I tried to turn it off the same problem was 2 keys where accident ripped off
Because of my cats and still I’ve been waiting

This website is a SCAM - they would not comply to their T&C when it comes to return an item and will invent any excuse to refuse your return. The customer service is incompetent and never answer your querries

I came on here to write a poor review of our experience, but it looks like all their other customers already beat me to it.
How long can a company survive when 87% of your reviews are that bad?