Perfect Moment Reviews 14

I am extremely disappointed with my experience with Perfect Moment.

I purchased a ski suit at a very high price point, expecting both quality and customer care to match. Unfortunately, both have been deeply lacking.

After a normal use of the item, and a wash strictly according to label instructions, it became damaged, and despite there being no evidence whatsoever of misuse, my claim was dismissed outright.

The response was dismissive and rigid, hiding behind generic policy language rather than addressing the actual situation.

What is most concerning is the complete lack of accountability. When you invest in a premium brand, you expect not only quality craftsmanship but also fair and respectful treatment when issues arise. In this case, neither was delivered.

It is difficult to accept that a brand positioning itself at this level would refuse to stand behind its product without any meaningful investigation or willingness to engage constructively.

I would strongly advise others to reconsider before purchasing, as the after-sales support does not reflect the price or brand image.

In addition to all of that, their outfits are simply inappropriate for skiing!!!!! I wish I could attach photos.

Shocking quality and not fit for skiing. Coated jacket, all the coating comes off in the cold. Contacted customer services, don’t want to know!! Basically wasted £££’s on a jacket that’s not fit for purpose.

Absolutely terrible customer service, ordered items for my wife, not even unpacked and returned as had an accident & cancelled trip. Did ask to cancel prior to shipping but they declined. Items were returned & received by them - 16 days in no refund.
Will never shop from this brand again. I did also notice that during their ‘sale’ net-a-porter are selling their items cheaper…

So - I would say this is not really a ‘ski’ brand, it’s a fashion brand. It’s not good enough, technically.
I do like their knitwear though, so it gets a 2 instead of a 1 star. But ski stuff, just not good enough.

I bought the faux leather salopettes - the ribbed knee support is too low and it’s a real pain in the ass. It’s uncomfortable and you have to keep hitching it up.
I saw someone in the faux white leather and she said exactly the same thing about the ribbed knee supports.
Goldbergh do a ribbed knee ski trouser but it’s less rigid and there’s no issue with it.
It’s too long I’m 5.5 bought a M1 10/12. I’d say it was a neat 10.

They are very very flared at the bottoms which is a bit odd.

I hired some stuff too - no ski pass pockets in the arm on the vast majority of their coats which is a huge pain at the lifts.

If you are a proper skier I would not by Perfect Moment, it’s all wrong.
If you just want ski fashion, it’s great.

Maya Parka coat is warm and stylish but the quality is poor. After just 1 season (worn for about 2 weeks) the cuffs are very worn and the material in places had pulled. Not what you'd expect from an almost £800 product. If you actually intend to ski (I'm a very average skier) then this is not the product for you.

I emailed about the product on January 11th at 1159/1200am which is 3-4 days outside the return window as I wasn't aware of the strict return policy. It stated they would aim to get an answer in 2 business days and I just heard back on January 23rd. Which is not 2 business days. So the email was lax on the policy but follow it strictly for returns? I don't even want a refund, I just want my wife to have the right size because the medium doesn't fit her or credit to choose something else. The tags are on, it hasn't been worn and is in perfect condition. I don't understand why 3 days after the window it is impossible to have any wiggle room. What are we supposed to do with $500 worth of clothes that don't fit? The customer service email just said we can't do anything. In any other industry, we would try and help out and it just feels so dismissive.

Poor returns. Sent back in time. Package has been delivered. Told to wait 14 days but nothing. Having read reviews will flag to Amex and block this.

Be aware of my experience and consider avoiding online orders from this company if possible.

I returned several items in early December and received proof of delivery. However, I have still not received a refund.

When I contacted customer service to ask about the refund status, I was asked to provide the parcel number again. The return was arranged by the company and completed using their prepaid return label, so this information should already be available to them. Since then, I have received no response, and no one has replied to my follow-up messages

I have ordered the same item twice and it keeps getting sent back when it gets to customs. It also takes the team 5 days to reply to any correspondence. It has really wound me up as I wanted a certain knitted jumper for a ski trip and now I can’t take it

J’ai acheté une veste de ski que j’ai retourné début décembre, je n’ai toujours pas été remboursé. Je ne commanderais plus jamais…

ATTENTION mauvaise qualité pour un prix exorbitant, et service après vente absent. Pull acheté 390 euros en décembre 25, beige en laine mérinos avec l’inscription APRÈS multicolore. Impossible à laver !! La couleur des lettres dégorge au lavage à la main, et si vous tentez un lavage en machine délicat programme laine, le pull rétréci ! Une honte pour un tel prix. C’est inacceptable ! Je suis furieuse

Purchased goods which never turned up. Eventually refunded 6 weeks later. I ended up £50 out of pocket due to exchange fees which they will not reimburse. Absolutely disgusting. Do not order from these people.

Purchased goods, still not shipped, poor communication with customer service. Disappointed with such a brand.

Place an order from perfect moment website almost 3 weeks ago. Still not dispatched.
Very disappointed