Emily looked after me well she understood why I was prepared to cancel due to the increase in monthly cost. Then discussed current policies with them that were only a small increase but with the same... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Toon meer
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... Toon meer
This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in af... Toon meer
Bedrijfsgegevens
Over Perfect Pet
Geschreven door het bedrijf
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contactgegevens
Warner House, SP1 3TB, Salisbury, Verenigd Koninkrijk
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Uitstekend
17K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service really helpful
Excellent service really helpful
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Jonathan.
Great response and helpful
Great response and helpful. Reduced my pet insurance
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for taking the time to leave a review Karen.
Hannah was helpful
Hannah was helpful, good telephone manner and respectful
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We are glad to hear that Hannah was helpful on your recent contact Jo. Thank you for taking the time to leave a review.
Emily was super helpful- clear advice…
Emily was super helpful- clear advice and guidance re my queries. Thank you
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review.
Polly is amazing!
I had submitted a claim for my dog, and it wasn’t a small amount. Polly assisted me with processing the claim, and she went above and beyond to keep me updated with the progress regularly. Please give her a pay rise/bonus/or employee of the month. She was fab.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that Polly was able to support you with the claim and keep you updated throughout, especially with it being a significant amount.
Thank you for recognising the effort she put in. We’ll absolutely make sure your lovely feedback is passed on.
Reassuring and helpful
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood what was happening and what I needed to do.
Very happy with her help :)
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re really pleased that Flo was kind, reassuring and helpful.
Taking the time to explain everything clearly and make sure you knew what was happening is exactly the kind of support we want customers to feel.
Thank you for sharing such lovely feedback Charlotte.
Feedback
I found Robyn to be informative and professional.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Sue.
Patrick was very helpful and patient.
Patrick was very helpful and patient.
Thank you.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Suzanne.
Call handler was excellent and managed…
Call handler was excellent and managed to reduce the policy costs towards a better quote I had yet maintained the additional necessary parts of an insurance that many do not cover or have.
It would have been 5 stars if they had offered this from the outset without me having to call.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased the call handler was able to help review the policy cost and bring it closer to the quote you had found, while still keeping the parts of the cover that mattered to you.
We also understand your point about having to call us to get to that outcome. We know renewals should feel as clear and straightforward as possible from the start, and we’ll make sure your comments are shared with the relevant team.
Good customer service
I got through to customer service quickly and managed to resolve my renewal query. The person I spoke with was very helpful and made the experience simple.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased you got through quickly and that the person you spoke with was able to help resolve everything without any hassle.
Thank you for taking the time to leave this review.
Perfectly covered
I had asked about my dog getting treated for having a grass seed in her ear as another company said they would treat any visit to the vet as an ongoing symptom and would not cover her for this for two years which really surprised me but Becky at Perfect Pet reassured me she would be covered with their insurance
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for sharing this Linda. It’s good to hear that Becky helped give you confidence in the insurance.
Nancy helped with my renewal and happy…
Nancy helped with my renewal and happy with the great cover they provide for my Dog!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for sharing this review Sam.
We’re pleased Nancy was able to help with your renewal and that you’re happy with the cover in place for your dog.
We really appreciate you choosing Perfect Pet.
They were very helpful reducing my…
They were very helpful reducing my anxiety levels to low my payments for the rest of my year to able me to stay with the company
Thank you
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased the team were able to help in a way that eased your worries and made the remaining payments more manageable for you.
It’s good to hear this helped you stay with Perfect Pet, and we really appreciate your kind feedback.
Antwoord van Perfect Pet
Thank you for taking the time to leave a review.
Very helpful & patient
Very helpful & patient. Gave me all the info I needed. I would say if your portal was better I could of found the I formation instead of calling as I was on the call a while as she helped me
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased the person you spoke with was helpful, patient and able to give you the information you needed David.
We’ll make sure your comments about the portal are shared with the relevant team.
George was so helpful and answered any…
George was so helpful and answered any questions and reservations I had.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased George was able to answer your questions and talk through any reservations you had in a helpful way.
Thank you for taking the time to leave this review for him.
Long hold but that can’t be held…
Long hold but that can’t be held against the lady who took the call, Emily was very helpful, to the point and friendly, addressed my issues and resolved my needs quickly. Excellent customer service!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your patience while waiting to speak with us.
We’re pleased Emily was able to help once you got through, address your concerns clearly and resolve what you needed quickly.
It’s lovely to hear the call itself felt friendly, focused and helpful. We’ll make sure Emily receives your feedback.
Call answered promptly
Call answered promptly, Paige was helpful, friendly and professional.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Paige was friendly, professional and able to support you when you got through Lindy.
Thank you for taking the time to leave this review.
Really helpful and very polite.
Really helpful and very polite.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for taking the time to leave a review Emma.
Excellent service so far
Excellent service so far, really friendly and helpful staff, thank you 🙏
20 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Shelly.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.