I would have given 5 but the sizing is quite off - much bigger than normal, so bit of a palava to return. That said, Perry's were very reasonable about making an exchange for the correct size.
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Lees wat reviewers zeggen
Food easily navigated website, delivery service was on point, and friendly return policy, but despite taking into account measurements many of the items were oversized. Some of the items are also over... Toon meer
Perry makes it so easy to order and return items if they don’t fit. Shipping is always timely, and they are incredibly responsive to emails. Their customer service is excellent, and I’ve had such a gr... Toon meer
The quality of the items sold is really good (I'm thinking sweaters, for instance) considering how many times they ended up in the washing machine and still look perfect - both in terms of shape and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Perry Uniform, a British school wear retailer of distinctive uniform and sportswear for schools, universities and clubs.
Contactgegevens
Wesley House, Carr Crofts Drive, Leeds, LS12 3AL, Leeds, Verenigd Koninkrijk
- 0113 238 9520
- info@perryuniform.co.uk
- www.perryuniform.co.uk
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The most frustrating sizing issues
I ordered two different styles of boys trousers (one sports, one normal) in the same size and the sports trousers were over 2 inches longer. The normal trousers were an inch longer than the trousers I bought of the same size from Perry six months ago. I bought three boys shirts in the next half size up from that shirt that is slightly too small for my seven-year-old, and it would easily fit me. The sizing never makes sense and it’s never consistent from one order to the next.
Everything arrived on time
Everything arrived on time - but a few things out of stock - still waiting for them
Great comms
Great comms
It got here in time despite concern iver supply
Beautifully packaged
Easy to exchange sizes if necessary
Easy to exchange sizes if necessary. Good customer support over the email and phone.
The size of the trousers too big and…
The size of the trousers too big and tag with name not received
Customer focus
Perri uniforms are great and went that bit further to ensure my daughters blazer arrived in time for the new school year
Professional and efficient
Professional and efficient . Received in good order in time.
Terrible experience
My experience with Perry Uniforms has been absolutely dreadful, and I feel compelled to warn other parents to avoid making the same mistake.
My daughter was enrolled in a school that sourced its uniforms through Perry Uniforms. Before the school opened, parents were repeatedly encouraged to order uniforms well in advance to give the company sufficient time to manufacture and deliver them. I followed these instructions and placed my order on time.
Unfortunately, the school subsequently went into administration, leaving many parents facing significant financial losses. As the uniforms can no longer be used, I contacted Perry Uniforms to request a return as an exceptional gesture of goodwill.
I made it clear that I understood their standard 14-day returns policy. However, given the extraordinary circumstances and the fact that the school no longer exists, I had hoped the company would show some flexibility and compassion towards affected families.
Instead, I have been met with excuses, unanswered emails, and repeated claims that they are waiting for instructions from a school that is no longer operating. This response has been incredibly disappointing and demonstrates a complete lack of customer care.
My advice to other parents is simple: order uniforms as late as possible so that you retain the option to return them if circumstances change. If a problem arises, do not expect Perry Uniforms to help. Based on my experience, their approach is impersonal, unhelpful, and entirely lacking in goodwill toward customers facing exceptional situations.
Complaint Resolution
The customer services contacted me promptly to discuss the missing item and sorted out the issue quickly.
Very happy with the service.
Prices are outrageous for the quality
Prices are outrageous for the quality. £48 for an itchy synthetic jumper! Blazer style changed and arrived terribly creased. Disgraceful to charge so much for substandard products!
Only received a third of my order
Only received a third of my order. Still waiting for the other items after 10 days.
Very helpful customer service and quick delivery
Very quick and friendly customer service — they picked up the phone straight away — and incredibly fast delivery. I placed my order just a week before the start of the school year, and it arrived within days. Excellent service!
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