PGS Reviews 

Terrible service.
I ordered a football mirror for my nephew's birthday. I ordered with plenty of time, but the mirror has never arrived. I have emailed Personalised Gift Studios numerous time to ask where my order is, but I have never received a response despite an automated message stating that a response would be received within 48 hours. I am left nearly £30 out of pocket and with a very disappointed boy missing his present. I will never use this company again.

Do not order from this company,they have scammed hundreds of people out of thousands of pounds.Avoid avoid avoid!!!!

Ordered a light for my son for xmas have sent 3 emails now asking where it is and can I still have it and been totally ignored. Absolute scammers

Ordered item last year was meant to be a gift for my daughter for Christmas. Did not receive. Constantly emailing regarding my refund which I still haven't received or had feedback. Not at all happy. Just want my refund for product I never received.
Nikkie

After receiving my personalised mirrorsx2 after Christmas when setting them up one of the lights didn’t work, I emailed several times since the start of January and still 5 weeks later I’ve received no replacement for the faulty light or a refund. The aftercare is awful, only care about getting a purchase and not care about the aftercare. Would I use them again or recommend.. absolutely NOT!!

Appalling.
Mirror ordered September 2024.
So so many emails from me chasing order that just didn’t arrive. Finally arrived 19th Dec. put on wall and then stopped working 3 days later. Emailed company. Eventually told they will replace. Nope. Nothing. No update. No reply to emails. Absolutely appalling

Came here to see if anyone else was having the same issues as me. Turns out they are. Exactly the same scenario - Ordered in Oct, said they shipped it, they hadn't, lie after lie about it coming, then acknowledged and said they would refund, refund has still not come, emailed so many times to get refund. No resolve. Got in touch with the resolver, and they said it'll take some time to get the company added to their system but I will continue to persevere and get it sorted so others who feel scammed can actually report it somewhere. Have no choice but to try and get my refund through the bank.

Made an order in October 2024 no delivery no refund no contact I’ve emailed several times and keep getting automated reply this is awfull they have turned off comments on there Facebook and instagram so I basically she been robbed

Ordered item the end of October. Have been back and forth for months. About 2 weeks ago had an email to say production would take a week then it would be sent out. Lo and behold 2 weeks has passed no updates or responses to emails. I have now gone through bank for a refund. Shocking company!

Wouldn’t recommend if you don’t want to loose out on money
Ordered Christmas presents in November, got told I would receive before 12 of December
Received nothing at all, got told I would receive a refund which I didn’t
Emails got ignored over a month over a refund and had to go through my bank to receive my money back into my account

Ordered a personalised mirror for a birthday gift. Repeatedly checked shipping and delivery times so it would arrive in time. Day before delivery was due hadn't even had an email to say it was dispatched (had 4 spam emails from the company trying to make me spend more money though) emailed to ask for an update. Bounceback email said 48hours reply. Ignored. Emailed again 6 days later. Ignored. Asked for a refund via PayPal. They have stopped commenting on their Facebook page because so many people are unhappy and block customers that tag them in complains. Diabolical.

Placed an order like multiple people have done over 3months ago.
Still waiting for a reply after sending multiple emails. No response or refund given. The worst customer service. No product, no refund and no reply. Avoid at all cost

Shocking customer service ordered a football lamp in November still has not arrived !!! Ignoring e mails and blocked me in FB ! Do not order from this company they say their customer service opened again on 6th January! Maybe they mean next January!!!

I placed an order on the 11th November didn’t receive any update on the order didn’t get it in time for Christmas as the email promised. Still to this day January 29th I have not received my order or had a response to the 10 emails I have sent to the team. Terrible customer service would not recommend!!

Ordered 3 rd nov
Was told will receive by 12 dec
Never received
Said they had a death in the family
Email after email
Never actually replying personally to yr message
Never knowing wen yr order will arrive
Absolute shambles of a business with no customer service
I had to go through my bank to get a refund
U would definitely avoid this company

Same as everyone else. Ordered a football mirror for my son for Christmas, emailed in December after hearing nothing to receive an email back saying they’ve had too many orders and also a family bereavement but are working hard to complete all orders so should be with me in January. I gave the benefit of the doubt because I’m not completely heartless but I’ve not heard anything since. Emailed 3 times the last few days but just generic response saying they’ll be in touch.
It’s absolutely boiling my blood that they are still taking orders at this moment in time.
I’m all for supporting local businesses but this is ridiculous. Never again.

I ordered a personalised football mirror on 1 November 2024 for my grandson’s Christmas, which I never received.
I have contacted this company on several occasions and after receiving more automated email replies than I can count (there is no contact telephone number for them), was promised over two weeks ago that my money would be refunded. To date, I have had no refund and am of the opinion that this company is a scam. I have emailed time and time again asking for help, but have had absolutely no success or help.
Please be aware and be very cautious when ordering from them. They advertise as having “human customer support” on their website, but this is absolutely not true. Very, very disappointing.
Please do not be caught out as I have been.
I have only given one star as there is no choice to give zero!

Do not use this company! Ordered 15th October 2024. Still no delivery or refund. They have the consistency of wet toilet paper!

AVOID THIS COMPANY! TOOK MY ORDER AND MY MONEY, STILL NOT RECEIVED AND IGNORE MY EMAILS! EMAIL OR LETTER IS THE ONLY WAY TO CONTACT THIS COMPANY. THERE ARE HUNDREDS OF PEOPLE IN THE SAME POSITION AS MYSELF

If I could give 0 stars I would, I ordered two items in October 2024 and still waiting for my order, no refund, send over 10 emails no response, visited the store and it’s SHUT