Perx Reward Reviews 

We have used Perx Cards for 5 of the last 6 Years for Staff Bonuses. Where we have experienced issues in the past & had some terrible customer service from them, this year all ran smoothly. They appear to have retrained their staff & the system worked with out glitch for online ordering. Well done all involved.

It is very easy to use and helpful have it on the phone. Also you can check the balance any time and the expense history.

Well , I have received this card as a reward gift for 250 pounds - EXTREMELY DIFFICULT to log in in the beginning - needed a million mails to be sorted out - as it has been SOOOOO DIFFICULT to be used , I ONLY USED IT FOR 100 POUNDS AND THEN FORGOT TO USE IT FOR MORE - CARD EXPIRED - CALLED THEM , had to pay another 20 pounds on phone calls , sent them a lot of mails , still waiting for them to renew my card - in the beginning one found my account - the second telephone caller NEVER found it , customer service replied to my mail , done whatever been told , no news since then . TOTALLY disappointed with this card from the very first day I have been given it as a reward - nightmare and soooo difficult to sort it out - even in M&S OR JOHN LEWIS they are so friendly and renew the expired card - this was a nightmare from the very first time

Horrible stay away

What a joke of a company . We ordered €5000 for staff bonus for Christmas and paid €5044. They are now saying we need to pay another €274.17 because of the exchange rate even though we have sent a copy of bank statement showing full payment . Still have not received cards and are saying they won’t refund . Never again will we be using perx cards for bonuses

What a terrible experience. Your customer support team are rude, condescending and not willing to help. Order processed in time for Christmas but they won’t be fulfilled now in time for Christmas. Keep hiding behind the central bank restrictions, which are not applicable in this case. I should have read the reviews before ordering. Do not use this company, horrendous experience.

Jenny our Account Manager has been so helpful all year but particulary during these past couple of weeks (our busiest period!!) She helped one of our employees get sorted on Dec 22nd and did so within the space of an hour.

Thanks to Perx and Jenny!

The card never works as it should. Now, I am trying to create a new account, as I got the card from my employer. The system doesn't allow me to accept Terms and Conditions... really? The same experience last year. How you manage to be still in business is beyond me. If I didn't receive the card as gift, I would never use you. Your services just do not improve...

Perx as a company is totally shit!!! They don;t resolve the issue and keeping going round an dround and saying they will excalate the issue and will be repsonded within 2-3 buisiness days. I am not able to log in the get me ecard app through the perx igital card link. I get error saying user was not found. Its been 5 days now , this is my Christmas gift I am suffering with this shite Perx compnay. This Company should be closed , user response is bad as seen below.

Unable to see the amount left on the card

It took two days from receiving the email, multiple attempts at registering it, deleting and re-downloading the app, and several phone calls to actually be able to access the funds. This issue has been the same for all my colleagues. Adding to this issue, it's actually very hard to find retailers that accept it. I wish my employer would use another company

It was very easy to use. Weldone.

It's fantastic and super easy to use.Love it a lot.

Have received this card as a gift two years in a row and haven't had any issues with it. But not everywhere accepts the swipe and signature so adding a PIN option would be good.

This is our third year using the Perx Reward Card for our employees and the vast majority have never had an issue activating their card. It is true that for the few that did I do know they had some difficulty in getting through to customer support. This year I processed our order by email via the Key Account Manager, Jenny Foley- Kelleher. A very fast response and prompt customer care service. I have to say that Jenny is just brilliant. Ever so helpful and she ensured our order was processed and delivered on time. I also found that Perx Reward offer the best value in the reward card arena.

At first, it was difficult because I couldn't register but hours later, it worked and every other thing worked smoothly as well. Especially using my perx card.

Thank you!

I would agree with all previous reviews about the Perx digital gift card service as appalling!!

I was gifted a digital gift card from my employer on the 11/12/2025, since then I have sent multiple emails asking for assistance as the submission to request verification code does not work and no email has been received. All I get is " can you please confirm email address, currency, voucher amount..." and then no further communication. I have called the help line and was told that they would need to escalate this and will be contacted about the issue .... To date no call.

Today if have just received an email congratulating me on activation of my gift card and is loaded in my Wallet but it isn't!!!!!!!!!! I am still waiting for verification code and don't have an account!!!

This is absolutely ridiculous!!! Would not record this service to anyone!!

Ian

This card is very useful and easy to use; it's accepted by all establishments in Europe and the statement is easy to access. I recommend it!

Hi,

I found the setup so easy, as soon as i received the email to activate my card, it was as simple,

Received card a few days ago, followed instructions. However, balance on card showing as an old balance of €6.23. Have been onto support on phone and by email and still cannot access funds.