Pet Shop Online Reviews 

Dear P/S Online:
Thanks for changing my order so promptly - it's actually arrived this morning, so 10 out of 10 for customer service (Dusty also says thanks for her toy!!!)
Thanks again & regards:
Andrew.

Absolutely fantastic! Lovely selection of treats, very well packed, fast delivery and excellent communication!
100% recommended!
I've used this company a few times now, and am very happy! The dogs are happy too! I will continue using this company! Thank you so much! X

Choose pet shop online as they don’t use Evri. Good value and reliable, hassle and damage free delivery. If only more retailers were like pet shop online and used professional delivery firms instead of the bottom of barrel Evri cowboys.

I’ve ordered multiple times from here and the delivery is always so prompt. Best place to get natural chews for our dog which don’t break the bank! Definitely would recommend.

Pet shop online have decided to accuse me over a damaged bag of delivered dog food. The item came in a bag that wasn't flat packed, wasn't in a box or secured (just a normal brown reinforced paper bag) and so damaged in transit but they will not believe it. It costs £64 this bag of food.
I did not damage this bag. I used no sharp implement to open the item packaged bag.
It really amazes me that a company that is obviously doing well has the audacity and in turn the stupidity to not resolve this or refund me immediately. All they have done is argue and treat me like a criminal in the process by saying their packing department could not possibly be at fault. Its stupid because i would have set myself up on a subscribe and save delivery with them meaning they would have made sooo much more money from being trustworthy, kind and collaborative with me, their prospective customer and this is so much more valuable than the £64 they are with-holding. Refunding me is the only sane course of action here. But the thought that i have the time, as a surgeon to damage my own bag, when all i need is the food i ran out of, is ludicrous.
Really disappointing. I held off on this review for as long as i could.
Good luck that you don't ever need a refund for a damaged item that isn't your fault from their customer service because this company do not care about their customers or their customers time.

What a great shop! I ordered lots of treats and chews for my two dogs and it all arrived the next day. Definitely worth the price. The selection of treats on the website is really big. Can’t recommend enough

Really fast delivery and a great selection of treats ! 100% would purchase again !

Great service, great products.. absolutely no complaints would certainly recommend!!

Great quality, amazing prices
Wouldn’t go anywhere else!!

Amazing service, straight forward and lovely team!

Excellent service and super friendly knowledgable staff, always help out with whatever we need, whether it’s food, treats or accessories for my dog! me and coco wouldn’t shop anywhere else !!!🐶

Fantastic customer service and great quality products. The staff here are really helpful and advise correctly and efficiently when needed. I will definitely be returning and would recommend to any pet owners. Thank you!

The best customer service I have experienced for a really long time.
I had ordered our regular dog food again (third time of ordering - prices are really good) but had forgotten to check-out with the discount code. A phone call later and the discount was applied; an out of stock product was swapped for an in date one and I have already received my delivery.
If only all companies cared about their customers this much.
Website is easy and this is why we come back regularly. 🙏🏻

This place is the best by far for natural treats for my dogs. The variety is huge and all at really good prices. Many items I cannot find in local shops or online, especially at such good value. Shipping was so fast especially considering I place large bulk orders, that normally would take longer to recieve.

Absolutely amazing experience! The delivery was incredibly fast and everything arrived perfectly packaged with so much care. You can tell they really value their customers and the products they send out. Every item was secure, beautifully presented, and in perfect condition.

Such a smooth, stress-free order from start to finish. I’ll definitely be ordering again and highly recommend this pet shop to anyone who wants reliable service and top-quality packaging.

Was recommended by a friend. Great knowledge of dogs and products that suit any type of diet. Found my one stop shop for all of furry friends foods and treats.

My second order arrived quickly. Ive got a male doberman in hes dobbie teens. He is gery demanding and spoiled so there's a lot of occupiers that hes not interested in. He gets a walk on a morning and evening but I need something affordable that can occupy him in between,daily. He loves everything from here. Right now hes got some fish thing,loving it. Things start from 50p. So I can have something daily for him. Il be ordering again soon

I have used Petshop online must be over a dozen times for Essentials dog food. Price is good and delivery is excellent. When accidentally ordered the wrong pack size returns were really easy. Good company

Excellent find online. They offer a varied selection and the deliverybis very speedy (next day).

Good presentation and my pups are happy!!

Efficient and fast online service. Prices are keen too with free delivery over £45. I would highly recommend them. Have used them many times in the last year without hitch.