What a fantastic team at Pet Air! A stressful period emigrating from the UK to Canada was made manageable by the team. Emma, Manisha, Dannii all put up with a constant barrage of questions from me. Th... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Throughout the process of bringing our cat back from Antigua, PetAir UK have been outstanding in the help they have given. They provided a comprehensive list of documents that were required to be comp... Toon meer
Bedrijf heeft geantwoord
Pet Air did a great job getting our cat from the UK to NZ and managed to minimise delays caused by the war in the middle east. They communicated regularly, gave us lots of information and sent us phot... Toon meer
Bedrijf heeft geantwoord
PetAir did a great job handling our 2 cats, from UK to Aus. The process was a long one but luckily we had great agents taking care of all the paperwork and there for guidance when we asked for help. B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huisdierenverhuisservice
- Vliegticketmaatschappij
- Dierenbeheer
- Import/export-bedrijf
- Dierenpension
- Dierenarts
Info over PetAir UK
Geschreven door het bedrijf
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Geschreven door het bedrijf
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Contactgegevens
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, Verenigd Koninkrijk
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4,8
Uitstekend
927 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The price was outrageous and twice as…
The price was outrageous and twice as much to get the dogs back to the US than it was to get them there. I was also asked for documents they didn’t actually need. The handing over of the dogs 4.5 hours in advance was excessive. The address they gave me in the US to get the dogs was incorrect, wrong suite. And the dogs were not allowed to urinate upon arrival in the US as the zip ties were still holding the door closed. For such a huge amount of money, I expected good service.
21 april 2026
What a fantastic team at Pet Air!
What a fantastic team at Pet Air! A stressful period emigrating from the UK to Canada was made manageable by the team. Emma, Manisha, Dannii all put up with a constant barrage of questions from me. They were reassuring, calm and patient and understood how much my two cats mean to me. If we emigrate again I will definitely use them. Absolutely fantastic.
14 april 2026
Review zonder uitnodiging
Pet Air did a great job
Pet Air did a great job getting our cat from the UK to NZ and managed to minimise delays caused by the war in the middle east. They communicated regularly, gave us lots of information and sent us photos of our cat during his journey.
17 april 2026
Antwoord van PetAir UK
Hi,
Thank you for your kind review. We’re so pleased to hear that your cat’s journey to New Zealand went smoothly overall, especially given the unexpected challenges along the way.
Situations like travel disruptions can be difficult, so it’s great to know our team was able to minimise delays and keep everything on track for you. Keeping you informed and reassured throughout the process is very important to us, and we’re glad the regular updates and photos helped give you peace of mind.
Thank you again for trusting us with your cat’s relocation, we’re delighted to have helped him safely reach his new home.
Kind regards,
Friendly team
PetAir did a great job handling our 2 cats, from UK to Aus. The process was a long one but luckily we had great agents taking care of all the paperwork and there for guidance when we asked for help. Big thanks to all the agents involved in Milo and Olives case. They have settled in great and living the life down under! Future advice to anyone thinking on importing cats/dogs. Make sure to do research on what it entails as we encountered a lot of unexpected bills etc but this was not the agencies fault, we are so happy we did it regardless. Just a heads up to anyone in future!
1 april 2026
Review zonder uitnodiging
Antwoord van PetAir UK
Hi Bethany,
Thank you for your thoughtful review. We’re so pleased to hear that Milo and Olive have settled in well and are enjoying their new life in Australia!
You’re absolutely right that the process can be a long and sometimes complex one, so it’s great to know our team was able to support you throughout and provide the guidance you needed along the way. We’ll be sure to pass your thanks on to everyone involved in their journey.
We also really appreciate you sharing your advice for others. Preparing for the full scope of an international pet move, including timelines and costs, is so important, and your insight will be helpful for future pet owners considering the same journey.
Thank you again for trusting us with Milo and Olive’s relocation, we’re delighted everything worked out so well.
Kind regards,
Great experience
Great experience! They were helpful, responsive, and did a great job moving our pet!
17 april 2026
Antwoord van PetAir UK
Hi Paul,
Thank you for your kind words! We’re delighted to hear you had a great experience with us.
Providing helpful, responsive support and ensuring pets travel safely is always our top priority, so it’s wonderful to know we delivered that for you. We really appreciate you trusting us with your pet’s journey.
Kind regards,
Bringing our cat back to the UK
Throughout the process of bringing our cat back from Antigua, PetAir UK have been outstanding in the help they have given. They provided a comprehensive list of documents that were required to be completed as well as a checking service prior to commencing the journey. Luckily for us they found an error made by the vet which, if our cat had landed in the UK, would have severely delayed her clearance. Not knowing how long she would be in border control we decided to pay for her to be delivered to our home. PetAir phoned and told us when she was cleared and gave an accurate time of her arrival with us.
16 april 2026
Review zonder uitnodiging
Antwoord van PetAir UK
Hi Simon,
Thank you for your lovely review. We’re so pleased to hear that your experience bringing your cat back from Antigua was a positive one.
Ensuring all documentation is correct before travel is such an important part of the process, so we’re especially glad we were able to catch the error in time and help you avoid any delays at the border. We understand how stressful the uncertainty around clearance can be and it’s great to know that the home delivery option gave you added peace of mind.
It’s wonderful to hear that everything went smoothly on arrival and that you were kept well informed throughout. Thank you again for trusting us with your pet’s journey, we’re delighted to have helped reunite you safely.
Kind regards,
I used Pet Air to move my dog to…Australia
I used Pet Air to move my dog to Australia. I chose them having researched a few companies and they came out as the best and most suitable and I was absolutely thrilled and impressed with their service.
Moving your dog to Australia is probably one of the most stressful things you can do. It’s a huge flight and move and the paperwork is very complex and requires precision and patience. On top of that my dog was a pug and 9 years old.
Right from my first contact with Pet Air they were friendly helpful and knew what they were doing. They gave me absolute confidence in them. Nothing was too much trouble no questions to trivial or complicated they would always help and always speak or email me.
Me and my dog Bear had a wonderful lady called Emma who helped me every step of the way. She was kind and patient but most of all she cared about my dog.
It was hard to move him but they did the paperwork and helped me with what I needed to do. I literally could not have done it without this company or Emma. When the Iran war broke out and my dogs flight wasn’t able to get to Dubai
Emma was right there from Pet Air helping us find new flights and making sure that my dog arrived safely. Moving a dog such as a pug is difficult but Pet Air helped every step of the way.
I will never be able to thank them enough. I wholeheartedly recommend them. If you need to move your pet then these are the best ones to help you. I would not hesitate to use them again.
They helped with important paperwork,quarantine,medication needs nothing was left.
My dog is settled and happy living his new life in Australia and I couldn’t have done this for him without Emma the most wonderful lady and the company Pet Air that she works for.
Many thanks from me and my dog Bear.
31 maart 2026
Antwoord van PetAir UK
Hi,
Thank you so much for your incredibly kind and detailed review. It truly means a lot to us that you placed your trust in Pet Air during such an important and emotional journey.
We completely understand how stressful relocating a pet can be, especially to Australia with its complex requirements, and we’re so pleased to hear that we were able to provide reassurance and support every step of the way. Bear sounds like a very special dog, and we’re honoured to have played a part in helping him safely begin his new life.
Emma will be absolutely delighted to read your words. She is a valued member of our team, and your recognition of her care, patience, and dedication reflects exactly what we strive to provide for every client and their pets.
We’re also glad we could support you through the unexpected challenges along the way and ensure everything stayed on track despite the disruptions. Situations like that can be difficult, and it’s great to know you felt supported throughout.
Thank you again for your wholehearted recommendation, it really does mean the world to us. We wish you and Bear all the very best in Australia, and we’re so happy to hear he’s settled and thriving.
Kind regards,
Antwoord van PetAir UK
Hi Ezio,
Thank you so much for your kind words! We're really pleased to hear that you found our company well organised. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to working with you again in the future!
Kind regards,
They ensured the paperwork was…
They ensured the paperwork was completed and submitted on time and that eased my concerns.
6 april 2026
Antwoord van PetAir UK
Hi John,
Thank you for your kind feedback! We’re really pleased to hear that handling the paperwork efficiently helped ease your concerns. We know how important it is for everything to be completed accurately and on time, so it’s great to know this made a difference to your experience.
We truly appreciate your trust in us and are always here to help whenever you need!
Kind regards,
Great door to door experience
If you are looking to send a dog overseas, you can rely on PetAir. We recently flew to Miami from London and they made it an easy and caring experience for our Mabel.
6 april 2026
Antwoord van PetAir UK
Hi,
Thank you so much for your kind recommendation! We’re thrilled to hear that your journey from London to Miami was a smooth and caring experience for Mabel.
We understand how important it is to know your dog is in safe and compassionate hands when travelling overseas, so it means a lot to hear that you felt supported throughout the process. It was a pleasure helping with Mabel’s journey, and we’re so happy she arrived safely.
Wishing you all the very best in Miami, and thank you again for trusting us with her travel!
Kind regards,
I can't recommend PatAir highly enough.
I can't recommend PatAir highly enough.
I initially tried to arrange for my two cats to move with me to Canada 3 months ago, but a variety of issues with airlines, local vet availability and work commitments prompted me to look for a carrier to organise and do the hard work for me.
After a LOT of research and conversations, I decided PetAir would be my best bet to take care of my cats and I'm very happy that I did.
Lily, Manisha and Chloe helped with every stage of the move, from advising on vaccines and certificates to taking care of the paperwork side of things, answering all my questions in a knowledgeable, professional and reassuring way and obviously the travel itself.
My cats are now settling in nicely and the only thing I'd change about the whole process is getting in touch with PetAir sooner.
9 april 2026
Review zonder uitnodiging
Antwoord van PetAir UK
Hi Jeremiah,
Thank you so much for this wonderful review! We’re absolutely delighted to hear that you had such a positive experience with us.
We know how overwhelming relocating pets internationally can be, especially with all the logistics involved, so it means a lot to hear that our team was able to step in and make the process smoother and more reassuring for you. Lily, Manisha, and Chloe will be especially pleased to know their support and guidance made a difference at every stage.
Most importantly, we’re so happy to hear your cats have arrived safely and are settling in well in their new home; that’s always the best outcome we could hope for.
Thank you again for placing your trust in us, and for your kind recommendation. If you ever need assistance in the future, we’ll be here to help!
Kind regards,
the team has been prompt and…
the team has been prompt and professional, sorting all things from start to finish, as soon as my pet is picked up from my home i had frequent notifications and the next thing i know is my pet has arrived in time safe and sound
1 april 2026
Antwoord van PetAir UK
Hi Diane,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our team.
Providing prompt, professional service and keeping you updated every step of the way is something we truly pride ourselves on. It’s wonderful to know your pet arrived safely and that our communication gave you peace of mind throughout the journey.
We really appreciate your trust in us and look forward to helping you again in the future!
Kind regards,
PetAir
PetAir, in particular Hazel, were wonderful to deal with. When due to the geopolitical environment meant that the original travel plans could not proceed, an alternative route was identified.
During the very long hornet, we were confident that every step had been taken to ensure our dogs comfort. Highly recommended!
5 april 2026
Review zonder uitnodiging
Antwoord van PetAir UK
Hi Kate,
Thank you so much for your kind review. We’re delighted to hear that you had a positive experience with us, and Hazel will be especially pleased to receive your feedback.
We understand how stressful it can be when travel plans are disrupted, so we’re glad we were able to find a suitable alternative route and keep everything on track for you. Throughout what can be a long journey, ensuring your dogs’ comfort and wellbeing is always our top priority, so it’s wonderful to know you felt confident in their care every step of the way.
Thank you again for your recommendation, it truly means a lot to the whole team.
Kind regards,
Amazing!!
PetAir helped me get my dog from UK to Canada - Emma and Sarah were the most helpful!! It was a long process for me gathering all the information and Emma was so helpful answering all my many questions! Would definitely recommend to anyone shipping their fur baby overseas. They send photo updates every step of the way from collection to drop off at the airport. My Layla arrived happy and safe!
25 maart 2026
Antwoord van PetAir UK
Hi,
Thank you so much for your lovely review! We’re delighted to hear that Layla arrived safely in Canada and is happy after her journey.
Emma and Sarah will be so pleased to know how much their support meant to you. We understand that the process can feel long and sometimes overwhelming, so it’s great to hear that Emma was able to answer your questions and guide you every step of the way.
We’re also glad that the photo updates helped reassure you throughout Layla’s journey. Keeping our clients informed and at ease is something we truly value.
Thank you again for your recommendation and for trusting us with Layla’s journey. Wishing you both all the very best in Canada!
Kind regards,
Throughout the entire process of…
Throughout the entire process of getting my 2 chocolate Labradors from the UK to Australia, Liz from Pet Air was incredible. She ensured that our dogs safety and wellbeing was put first each step of the way, she kept us in the loop throughout any changes that happened and gave us detailed instructions/information during the whole process.
Rosie & Michelle updated me through the Caretags app with photos of my dogs resting and playing happily, which put my mind at ease. I put all my trust into Pet Air and I am so glad that I did, as our dogs are now safely with us in Australia and are very happy.
Thank you to everyone at Pet Air for being so understanding, kind and patient.
6 april 2026
Antwoord van PetAir UK
Hi Sophie,
Thank you so much for your kind and thoughtful review. We’re absolutely delighted to hear that your two chocolate Labradors arrived safely in Australia and are now happy and settled with you.
Liz will be so pleased to know the difference she made throughout the process. Ensuring the safety and wellbeing of every pet is always our top priority, so it’s wonderful to hear that you felt fully supported and informed every step of the way.
We’re also glad that the updates from Rosie and Michelle via the Caretags app helped put your mind at ease, those little moments of reassurance can make all the difference during such a big journey.
Trusting someone with your pets is never easy, so it truly means a lot that you chose us and felt confident in our care. Thank you again for your kind words, we’ll be sure to pass them on to the whole team. We wish you and your dogs all the very best in your new life in Australia!
Kind regards,
Sent my two English springer winston and lizzy…
Sent my two English springer winston and lizzy to Toronto canada on the premium package everything went well they were even brilliant over waiting for the Rabies paperwork to come through the chap who picked them up was nice and helpful the kennels at Windsor were brilliant and sent us nice pictures too we also got the right address for picking them up at air canada and Canadian customs they arrived in fine condition after a few hours of rest and sleep they were fine unlike me its hard trusting your pets to strangers but I would have no hesitation in using petair again
6 april 2026
Antwoord van PetAir UK
Hi,
Thank you so much for your wonderful review. We’re delighted to hear that Winston and Lizzy arrived safely in Toronto and settled in well after their journey.
It’s great to know that our team could support you throughout the process, especially while waiting for the rabies paperwork, and that you found our driver and the kennels at Windsor helpful and reassuring. We understand how difficult it can be to trust others with your pets, so your confidence in us truly means a lot.
We’re especially pleased that you appreciated the updates and photos along the way, as well as the guidance provided for collection in Canada. Hearing that everything went smoothly from start to finish is exactly what we strive for.
Thank you again for choosing us and for your kind words, we’d be more than happy to help you again in the future.
Kind regards,
Pretty good, would use again
The setup and care taken of the dogs was fantastic. I especially want to thank Siobhan who answered endless questions and took such good care of our dogs.
The only thing that could have been better was the pickup instructions as it was a huge faff with the ground staff at Cyprus and we didn’t know that we needed to call the vet ourselves when we landed which resulted in the dogs being in the cages for 2 hours longer than needed which was quite stressful.
25 maart 2026
Review zonder uitnodiging
Antwoord van PetAir UK
Hi,
Thank you so much for your kind review, we’re really pleased to hear that you were happy with the care provided for your dogs.
We’re sorry to hear that the arrival process in Cyprus was stressful. We completely understand how important a smooth and clear pickup experience is, especially after a long journey for both you and your pets. Arrival procedures are handled by local teams, and whilst we do recommend using an agent on arrival to help guide and support the process, we understand that this isn’t always the option our customers choose.
That said, your feedback about the pickup instructions and communication is incredibly valuable. We can see how not knowing to contact the vet directly may have caused unnecessary delays, and we’ll be reviewing how we present this information to make it clearer for future journeys.
Thank you again for your feedback and for trusting us with your dogs, we’re glad to hear you would use us again.
Kind regards,
Great experience
I flew my dog with petair from the UK to Denmark using their premium service. Petair were great, in the middle of a stressful move we didn’t want to have to worry and they made the process as smooth as it could have been. They also arranged customs for our dog once he arrived. I would absolutely use them again, thank you PetAir for getting our boy here safely!
26 maart 2026
Antwoord van PetAir UK
Hi,
Thank you so much for your thoughtful review! We know how stressful moving can be, especially when it involves relocating a beloved pet, so it means a great deal to hear that our team was able to make the journey smooth and worry-free for you.
We’re delighted everything went well with your dog’s journey from the UK to Denmark, and that the customs process on arrival was handled seamlessly. Ensuring pets travel safely and comfortably is always our top priority.
It truly means a lot that you would choose us again. Thank you for trusting us with your boy. We’re so glad he arrived safely and settled in with you!
Kind regards,
Fantastic service—well worth the cost
1 april 2026
Review zonder uitnodiging
Antwoord van PetAir UK
Hi Izzy,
Thank you so much for your kind words! We're really glad you felt the service was worth it, that means a lot to us. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Great Care and Service with Minor Tracking Issue
PetAir were fantastic throughout Kane’s journey, the team were friendly, professional, and incredibly supportive, which made a stressful process much easier.
Kane was clearly well looked after and transported safely, which was the most important thing for us.
The only downside was that the tracking tag stopped working after drop-off, or was not scanned at any point in the process of transport, which meant I had no visibility on his journey after PetAir had dropped him off. This did cause some panic, and I ended up having to chase down the air hostess and pilot for confirmation that he had actually boarded.
Aside from that issue, it was a really positive experience overall and I’d still highly recommend them.
Our family is now complete again in the US, as we begin our new adventure.
Kanes certainly living his best life now.
Thank you again!
12 maart 2026
Antwoord van PetAir UK
Hi Ben,
Thank you for your feedback, we’re really sorry to hear your experience was not totally as you expected and understand how important it is to receive timely and accurate updates when you’re travelling.
We’d like to clarify that the updates accessed via the QR code are currently managed manually by our team rather than being fully automated, and they are not yet supported by all airlines. Because of this, there may occasionally be limitations or delays in the information provided through that method.
To make sure you stay informed, we also rely on live flight updates to keep you as up to date as possible throughout your journey. For customers on longer trips, especially those involving boarding and connecting flights, we aim to provide more frequent updates to help you stay informed every step of the way.
We truly appreciate your patience and understanding while we continue to improve this service. Your feedback is invaluable in helping us enhance the experience for all our customers.
Kind regards,
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.