PetCloud Reviews 

163
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... Toon meer

Beoordeeld met 5 van de 5 sterren

Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!

Beoordeeld met 2 van de 5 sterren

Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

163 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(163)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

All good

All good. But you lose points for not having an app.

14 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Hi! Thanks for sharing your feedback! Our app will be released in a week - we hope you download it.

Beoordeeld met 5 van de 5 sterren

I have used Petcloud several times to…

I have used Petcloud several times to arrange sitting for my cat. I have found the pet sitters responsive, reliable and trustworthy and would not use any other website to find a pet sitter.

13 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

THANK YOU so much Lydia. That is wonderful to hear. Thank you for taking the time to share.

Beoordeeld met 3 van de 5 sterren

Amazing career, disappointing service

We have been fortunate enough to meet an amazing pet sitter through Petcloud, however the site and the service itself have been disappointing. The site is clunky and often cancels our bookings or does not pay our pet sitter. When I’ve contacted the service via their contact form, regarding issues, I’ve never received a response. If I didn’t have direct contact with my petsitter, we would have been in real trouble.

12 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Hi! Thanks for sharing your feedback! We are sorry to hear that our former early stage website & small team didn't provide a great experience for you. Since then, PetCloud has grown significantly & has helped thousands of Pet Owners across Australia and we have been able to afford to redesign a superior online Customer Experience & hire more support staff. If you have time, please drop us an email at accounts@petcloud.com.au and mention #trustpilotreview so we can offer you a $5 credit & can assist in future. Hope to hear from you soon!

Beoordeeld met 5 van de 5 sterren

Danny Boy has just experienced a very…

Danny Boy has just experienced a very pleasant stay with Jenny and her special dog Bill who immediately took Danny under his paw and showed him around the property and the most suitable spots for relief.
Jenny is a very special Lady who immediately welcomed Danny and he was soon part of the family. The emails I received together with the photos confirmed my concern that he may not want to come home but Jenny told him he was welcome to return.
Thanks Jenny.

11 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thanks for sharing Ivan!

Beoordeeld met 4 van de 5 sterren

Great service

Great service. Website could be a bit more intuitive though.

11 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Jacqueline, thanks.

Beoordeeld met 5 van de 5 sterren

Excellent and straightforward…

Excellent and straightforward experience using Pet Cloud.
So lucky to find our dog minder Chelsea Hadlow through this service. She is super competent, fun and caring...my dog loves to go to her house for the extra special love and care she provides.

10 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thank you Yvonne!

Beoordeeld met 5 van de 5 sterren

Ted loved his Christmas break

Ted had a wonderful holiday via Pet Cloud and we were able to enjoy our break knowing he was being well cared for. We received daily news and photos of him enjoying his time!

9 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thanks so much for your review Chris! We really appreciate it.

Beoordeeld met 5 van de 5 sterren

Had such a great experience with…

Had such a great experience with Petcloud! They put me in touch with a wonderful sitter, who we've now used multiple times.

7 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

This is wonderful to hear Cindy, thank you for sharing!

Beoordeeld met 4 van de 5 sterren

Great experiences with pet minding services

PetCloud provide a great portal to match pet sitters with pet owners. Our experiences have been very good with one or two little glitches that have been addressed quickly and efficiently.
We like that PetCloud provides insurance and that it encourages pet sitters to obtain qualifications and certifications. We also like that payment is not taken until the booking has been made and then not released to the sitter until the booking has been finalised. This gives us peace of mind.
We will continue to use PetCloud for all our pet minding needs.

7 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thank you Graeme for taking the time to share your experience. We really appreciate it.

Beoordeeld met 5 van de 5 sterren

Nothing but good things to say

I would have no hesitation in using PetCloud again, especially Sarah herself. I found the whole process very easy and most importantly my puppy was very happy and well cared for.

6 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thanks so much Karen for taking the time to share this!

Beoordeeld met 5 van de 5 sterren

Great site!

The website is very easy to use, very organised, trustworthy. Great experience.

6 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thanks so much Michelle, this is wonderful to hear.

Beoordeeld met 5 van de 5 sterren

We went to PetCloud to find an…

We went to PetCloud to find an appropriate sitter in our local area to look after our older dog and we were happily rewarded. The information provided on pet cloud about the sitter gave us confidence to go ahead with an introductory meet-up and the level of detail paid to security and privacy concerns was excellent. We were also very happy to know that PetCloud aligns with the RSPCA.

6 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thank you Glenda for taking the time to share your review.

Beoordeeld met 5 van de 5 sterren

Highly reliable

Highly reliable - would recommend

6 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thank you so much Annastasia for taking the time to write this review! We are really happy to hear this.

Beoordeeld met 5 van de 5 sterren

Our dog had the best time

Our dog had the best time. Excellent service. Thanks Sarah!

6 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thank you so much for sharing Janine! This is wonderful to hear.

Beoordeeld met 5 van de 5 sterren

I’m very happy with my Pet Cloud cat sitter

I have used the same pet sitter from Pet Cloud a number of times. She visits my cat, feeds her, freshens her water, cleans the litter tray and plays with her daily.
Booking and paying the sitter is relatively easy to do online.

6 maart 2019
Review zonder uitnodiging
Logo PetCloud

Antwoord van PetCloud

Thank you so much Marion for taking the time to share your experience. This is lovely to hear.

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