pets4transport.co.uk Reviews 

Highly recommend, great service and such friendly business you wouldn't be disappointed with there services they go over and beyond for the pets

Spoke to Dean Coleman on email and then text as he requested to arrange the transport of 6 cats whilst we moved home from London to Devon. He agreed the dates and the price and confirmed all details for collection including the time of arrival, 12.00- by 12:30 we started to chase him and he was on his way to Manchester! He let us down and when challenged he said there was a mix up even though the arrangement was with him directly, we had the email and messages, but still expected us to chase his diary on his behalf. Such a poor service during the most stressful time of our lives. Incompetent, and kept on stating firstly that the mix up was with someone else before finally conceding that it was his fault, he missed firming his side and led us to believe that it was all properly arranged. We didn’t know whether payment was going to be in cash or online so we had a cash payment available because of his oversight and then he used that to berate us, I so furious that he had some choice language given to him which resulted in his hanging up the phone and leaving us with no alternatives. We moved, we managed and we will never recommend them as they provide awful service, without proper professional follow up! I recorded the conversation on the day, I wish I could attach it to this review.

scam took the money and never transported my dog and blocked men

Our experience was faultless. Easy to use and fair price.

Great All round company shame about the fake review on here don’t be fooled by fake review this company is 5 ⭐️

This company is 5 star I would recommend them to any one.Dean is a really helpful good man and his staff are wonderfull.I have used them numerous times and wouldn't go to any where else.All my animals arrive in top condition so ignore any negative comments theese people are really nice and so good with your animals.

Absolutely shocking. Myself and another lady were trying to arrange to have puppies collected from the same breeder and approached this company for a quote. Their quote seemed reasonable (although their communication was quite rude), but they repeatedly ignored requests to see their insurance documents. I found this especially strange given that their make a point of this on their own Facebook page! They then sent a very abrupt text saying they wanted a £100 deposit and they won’t share the insurance docs until the day before collection is due! At this point we declined to use their services. I am not sure what is going on with them, their website has been continually down, but when I was briefly able to access it they had docs that had expired 2.5 years ago. Why on earth they think anyone would send them a deposit without any proof of bona fides Is beyond me. I have never experienced such poor customer service. In comparison I approached two other pet couriers, both of whom m were cheaper, and more than happy to share copies of their insurance snd DEFRA certs. AVOID! There are much better out there.

I left the same review on Google. A couple of days later the company replied claiming that they had been told that I was possibly trying to get access to their documents to commit fraud. Not only is this a ridiculous and false claim, but why would I leave them a review if I were a criminal fraudster! They are obviously stupid as well as incompetent and desperately trying to explain away my review.

Additionally, I have booked another company who had not asked for a deposit and where only too happy to send copies for their insurance and DEFRA docs.

They’re website is up again, and clearly shows the out of date docs.