I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Toon meer
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Lees wat reviewers zeggen
Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Toon meer
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Toon meer
I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.
Contactgegevens
33 Cady Hill Boulevard, 12866, Saratoga Springs, Verenigde Staten
- contact@petswag.com
- www.petswag.com
2,5
Slecht
282 reviews
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My bed was wonderful
My bed was wonderful. It took WAY to long to ship.
25 januari 2017
Review zonder uitnodiging
Great dog bed.
Well made and very comfortable, and very attractive too!
21 januari 2017
Review zonder uitnodiging
Terrible Company
I ordered a dog bed on December 30th and have still yet to receive it or any update from the company. I've emailed and called and can't get anyone to respond! Don't order from these people. If I don't hear from someone today I report this is fraud.
13 januari 2017
Review zonder uitnodiging
Great site/service
Ordered from PetSwag and my items shipped same-day and arrived 2 days later. Will be ordering more from them in the future
2 september 2016
Review zonder uitnodiging
AVOID THIS SITE.
I ordered a collar from this site a couple of months ago in size S. When my collar arrived, I noticed that it was very obviously NOT the correct size. It was way too small. When I looked at the tag, I noticed someone had written in an "X" next to the "S" to mark it as XS. So they sent me the wrong size because the item wasn't properly labeled.
I emailed customer service to request an exchange. They said I would be receiving a return shipping label via email. I was to print it out and mail back the item and they would refund me. In the meantime, I could order the product again. Well 2 days went by and I never received a return label. I emailed them again and they emailed it to me within the hour.
I mailed the item back to them over 20 days ago and have yet to hear anything back from them regarding receiving the item and issuing my refund. I have emailed them and they have not responded. I'm starting to think I will never get my $50 back. Needless to say, I did not reorder the item and I will not order anything from here EVER. AVOID THIS SITE.
UPDATE: I was able to receive my refund, after emailing and calling several times without getting through to anyone. The representative said they just needed to finalize the payment, whatever that means. And why it took me calling and emailing to do that, I'm not sure. But as is typical with this company, after several days I have yet to see any correspondence from them regarding their reply (below) to this review. They replied to this review to look good, but have not actually followed up with me like they said they would. I'll believe it when it see it, PetSwag.
2 augustus 2016
Review zonder uitnodiging
Antwoord van PetSwag
Hello Danielle,
We are reaching out to you to make sure that you have received our refund. Our records show that we were able to refund your item on 8/2/16. We are very sorry for the customer service experience you have been subjected too and wanted to let you know that we will be sending you a separate email with a gift code valued at $50 for your trouble. If you have any questions or need anything else from us, please let us know.
Hello Danielle,
Our main concern is that we have addressed your issues and that we are working towards your resolution together. Again we are very sorry for how things have turned out. Please understand, as a small company, we want to do our best to take responsibility for our actions and rectify any mistake with the best interests of our customers in mind. If there is anything else you need from us, please do not hesitate to ask. We cannot reiterate how important your service is to us and how sorry we are for not following through initially.
Excellent service
Easy to order and exchange a product. Great customer service!
1 juni 2016
Review zonder uitnodiging
Rip Off
We ordered a Sleepypod safety harness from this site. The product just did not work. I'm not sure whether it was ill-designed or simply a bad fit, but even my engineer husband could not figure out how it was supposed to fit our dog. We returned it with the return label emailed to us. No response. I emailed customer service and was told because it was beyond 60 days of purchase (not receipt of product but purchase) they had to issue a return through a cashiers check. No problem. I was glad they issued a refund rather than credit, though I would have been happy with that too. Cashiers check never came. I have emailed and called multiple times, left messages. Nothing. Now I have no harness (didn't work anyway), no $63 and no credit we might have used for another product. Just nothing. I will never use this site again.
25 april 2016
Review zonder uitnodiging
Best dog bowl
Love my Doca wire dog bowl! It's very clean and modern, which is great. Plus, it doesn't move around like other dog dishes.
22 april 2016
Review zonder uitnodiging
Excellent company!
They were great! Everything arrived on time and in great condition and our dog LOVES his new bed. Would definitely recommend PetSwag!
13 april 2016
Review zonder uitnodiging
Great place!
Place is great for doggie goods. I loved everything. One thing I would have liked would have been for the sizes to match with a breed of dog to help with choosing what size I needed. But overall great website.
11 april 2016
Review zonder uitnodiging
Bought two items.
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Customer Service isn't what I would expect. Need assistance.
Thank you,
Byron
9 april 2016
Review zonder uitnodiging
THE VIDEO MADE IT
Right product, on time delivery, easy to use web site, competitive price - but the GOLD was the video online that told me how to use it.
25 maart 2016
Review zonder uitnodiging
Nice Product, Fast Shipping
Ordered a quality pet product that I could not find locally. Reasonably priced and shipped fast.
22 maart 2016
Review zonder uitnodiging
Great service!
Prompt, courteous service with super-fast shipping.
21 maart 2016
Review zonder uitnodiging
An all-around great experience!
Fantastic, user-friendly website; easy ordering; quick delivery; great products. Thanks for outfitting my puppy!
18 maart 2016
Review zonder uitnodiging
LOVED THE PRODUCT
Loved the product, was very happy with the quality and it came fairly quickly thru the mail from the US. I'm in Canada.
11 maart 2016
Review zonder uitnodiging
Terrific experience
Great selection, very good price and fast shipping. Helpful customer service.
11 maart 2016
Review zonder uitnodiging
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