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Pharmacy Online Reviews 

199
•
TrustScore 4.5 uit 5

4,6

Apotheek
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I buy most of my supplements from Pharmacy Online. The website is great to easily select products that I need. The products are cheaper than some chemist stores who claim to be cheap.

Beoordeeld met 5 van de 5 sterren

Quick resonse. Store that has the products I am after and at a cheaper price.Often local chemists dont have a big variety of health food vitamins and products. I can always be assured of purchasing th... Toon meer

Beoordeeld met 5 van de 5 sterren

I found the website very easy to negotiate and find the products I was looking for. Pricing is competitive and they were quick to dispatch my order.

Beoordeeld met 5 van de 5 sterren

Products that I order are always in stock at great price and value. Delivery is super fast, with great care in packing to prevent damage. Thank you, will continue with buying/purchasing on line.

Bedrijfsgegevens

  1. Apotheek
  2. ook in
  3. Online apotheek

Geschreven door het bedrijf

Pharmacy Online Australia, Discount Online Pharmacy & Warehouse

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

199 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,6

Alle reviews

(199)

77 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

Not received yet

The ordering process was good, and they have very competitive prices, but I am starting to worry that I have been asked for a review when I haven't received my order yet. It has been 9 days since I ordered

16 augustus 2026
Review zonder uitnodiging
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Antwoord van Pharmacy Online

Thank you for your feedback. We're pleased to hear you found the ordering process easy and our prices competitive. We’re sorry to hear that your order hasn’t arrived yet, especially after 9 days.

Could you please provide your order number so we can look into the status of your order and assist you as quickly as possible?

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, shipping & a very comprehensive website. I was very happy with my first experience & will definitely be a return customer.

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I placed an order for Finacea (Azelaic…

I placed an order for Finacea (Azelaic Acid Gel) on 15 May. I live in the Netherlands, and to this day I have still not received my order.
I contacted customer service several times. Although the staff were always polite and friendly, they were unable or unwilling to provide a solution. In the end, being polite is not enough when the issue remains unresolved.
I have now received an official letter from Dutch Customs confirming that my package has been stopped and that I will not receive the product. I forwarded this letter to the company, but the response was essentially: too bad. No refund, no compensation, and no real effort to resolve the situation.
I paid approximately €20 for the product and another €20 for shipping, and I have lost both amounts without receiving anything.
In my opinion, an online retailer shipping internationally should be aware of the import regulations of the destination country and should not ship products that are likely to be rejected by customs. If there is a known risk, customers should at least be informed before placing an order.
To be clear, azelaic acid cream itself is not illegal in the Netherlands, which makes this situation even more disappointing.
I am very disappointed with how this case has been handled. I received no meaningful support or compensation despite providing proof that the package will never reach me. Because of this experience, I will not purchase from this webshop again.

15 mei 2026
Review zonder uitnodiging
Logo Pharmacy Online

Antwoord van Pharmacy Online

Hi Marisca,

Thank you for taking the time to share your experience. We're genuinely sorry to hear how frustrating this situation has been. We understand how disappointing it is to pay for an order and not receive it.

After reviewing your case, we can confirm that your order was dispatched from Australia in accordance with all applicable export regulations. As you noted, azelaic acid is not an illegal product in the Netherlands, which is why we were able to ship it.

Unfortunately, once a parcel reaches the destination country, customs authorities make the final decision on whether it can be imported or released. We have no control over those decisions and cannot override them.

As outlined in our Terms & Conditions, which are accepted at the time an order is placed, it is the customer's responsibility to ensure that products can be imported into their country. Our Terms also state that we cannot accept responsibility for parcels seized or withheld by customs authorities, as these decisions are outside our control.

As you have received correspondence from Dutch Customs, we would encourage you to contact them directly to seek further clarification as to why your parcel was not released, particularly given your understanding that the product is permitted in the Netherlands.

While we appreciate that this outcome is disappointing, we hope this explains why we are unable to offer a refund in circumstances where a parcel has been stopped by the destination country's customs authority.

We sincerely regret that your experience did not meet your expectations and thank you for your feedback.

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