PhoneWatch Reviews 18.039

My dealings with phonewatch has been very professional and always above board

Customer service

Jake very helpful and recognised my problem immediately

Girls on the phone were great. Alan technician is brilliant

The installation went very well and the gentleman was very friendly and extremely professional. I would have one gripe that’s the sales was very vague as we bought our kit through a add on SuperValu offering a reduced price but when the gentleman came to fit the extras came in in excess of 450 . There needs to be more defined pricing ie the sales staff should point out how much each item will cost if needed .

Service question answered with professionalism

Alarm went off due to incorrect code being entered. Excellent communication with us and within seconds of alarm going off. The security of our home feels like it's in good hands.

Always incredible staff and products, excellent value for money and for safety.

My experience with PhoneWatch Ireland, in the Waterford area, was extremely disappointing.
A salesperson, Tom, called to my door, unsolicited, on 10 March in the Waterford area. He was charming, polite, and very slick. He was not at all pushy, which is exactly why I let him continue. Had he been aggressive, I would have closed the door immediately. Instead, he built trust by chatting about all sorts of unrelated topics and came across as warm, friendly, and genuine.
I had no intention whatsoever of buying home security that day. But the Tom kept dropping the price and eventually offered what seemed like an excellent deal. Because of how personable he was, I trusted him. While continuing the friendly conversation, he moved through the signing process on the tablet, and I relied on what he was telling me rather than scrutinising the fine print.
When the PhoneWatch engineer arrived, the story changed completely. What I had been promised by Tom was not what was actually being installed. I challenged this and was effectively told that what had been sold to me in writing was different from what had been promised verbally.
Even worse, the engineer said this happens regularly, that salespeople will say whatever is necessary to secure the sale, and that customers are then left either accepting less than they were promised or paying hundreds extra. If that is true, then PhoneWatch has a very serious problem with unethical sales practices.
Six weeks later, there is still no resolution. I have contacted PhoneWatch three times, and PhoneWatch has only called me once to say "the matter is being investigated." That is nowhere near good enough.
A reputable company would have resolved this promptly. PhoneWatch did not.
For that reason, I will not be using PhoneWatch, and I would strongly warn others in the Waterford area to be very cautious before signing anything with them. Read every detail carefully and do not take verbal assurances at face value. Better still, do not buy from door to door salesmen.

Eoin was a pleasure to deal with. He was professional
and so helpful.

The alarm I have now is inferior to what I had previously. Where before I had an alarm on my safe, this is now no longer an option. Also, what was installed in the rest of the house means I am not fully secure and need to get a technician back out to correct it. Not happy.

Undecided yet will be

They told system had sorted itself so need to do anything.

I have been with phone watch for many years . The staff are amazing and extremely helpful. My landlord entered my premises without permission and I was contacted by them immediately. I have e great peace of mind when I close for the evening.

Staff were helpful with set up and monitoring.

Staff are lovely to talk too ! So helpful

How you Engineer explained to us how to use it properly and left no mess after him.

Able to talk to a human lovely staff and sorted my problem

Got the information I needed when I rang. When I explained I had to wait for family to come to remove the cover off the sensor as I couldn't manage it myself the girl was very understanding and didn't make me feel useless.