I've used The Picture Gallery for decades as a professional photographer. This time it was personal. I created a memorial image after my soul mate, my beautiful staffy suddenly passed away far... Toon meer
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Lees wat reviewers zeggen
Fourth time order. Excellent service again. Superb customer support. Slight hiccup trying to pay with my current Mastercard. No idea why this happened. However, all was resolved with help. Frame wit... Toon meer
The online uploading of an image and customisation of the print was very easy to use and try out different combinations of frame and mount as well as the image size. The pricing was very clear and my... Toon meer
Perfect. Easy to order, you give the measurements of what you want framed & they make it to fit it. Good quality frame. Delivery is very quick & the box frame fits my picture perfectly with just... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Picture Gallery is a family run business based in Bedford and has been established since 1986. We offer an online picture framing and printing service throughout the UK. We supply high quality made to measure picture frames, canvas floating frames, multi aperture picture frames, picture mounts cut to size, collage printing and framing service, and also offer a print and frame service for your special photos. We love what we do and always go that extra mile so our customers are happy with their orders.
Contactgegevens
Unit 14-15, Kingfisher Business Park, London Road,, MK42 0NY, Bedford, Verenigd Koninkrijk
- 01234 360030
- sales@picturegalleryuk.com
- www.picturegalleryuk.com
4,9
Uitstekend
5K reviews
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Excellent communication
Very good service and product. Very helpful advice online. Excellent communication, well packaged,
Five star all round. Thank you
4 januari 2026
Super reliable efficient service and…
Super reliable efficient service and excellent packaging.
12 januari 2026
Fabulous from start to finish
Second time I have used the picture gallery. Fantastic communication throughout, wonderfully packaged parcel and super happy with my frame. I really recommend using them for a quality product and great service .
10 januari 2026
Website was easy to use
Website was easy to use . Picture frame delivered quickly. Good quality.
7 januari 2026
Solved my awkwardly sized print issue
I had some prints which wouldn't fit regular sized picture frames, and these folks were able to make me some simple, lightweight and nice looking frames that would fit with the store-bought ones I already have up. All arrived safe and sound. Happy days!
7 januari 2026
Beautiful print and perfectly framed
Beautiful print and perfectly framed. Well packaged too
29 december 2025
Good Quality Frames, Good Customer Service
** Update to the update! My sincere apologies, I went on to the wrong site and picked up their instructions. Your site has no information on fixing, so my fault again for not going to the second box to see if there were instructions in that one. I appreciate the information regarding the bracket and flat hanging against the wall, however I have a wall fixing that it doesn't suit unfortunately (Hard wall fixing, probably substandard - my issue, not yours). I've updated the review to 5 star as you have shown remarkable patience with me in responding to the issues I had, especially my absolute certainty that I was right when I wasn't! I have also changed the title to avoid any doubt!
*Update post response: the video instructions I followed said screwing the canvas onto the frame was something you "may" want to do for a larger canvas. No suggestion of the dots being temporary. I didn't consider my canvas to be large (it isn't) . The webside also says "If" (... your canvas is large). Can I suggest someone reviews the written and video instructions please. For me; lesson learned. Not sure that I appreciate the implication that I didn't follow the instructions correctly. Someone might have checked the instructions out first before giving this reply.
Service was good, frames arrived in a timely fashion, good quality however the sticky tabs failed quite quickly on one canvas, which fell to the ground, thankfully undamaged, and the hanging hook is not suitable for all wall fixings, so will have to screw the canvas to the frame, and attach alternative hanger (string and loops). I ordered 3 frames which came in 2 boxes, well packed, but fitting instructions were only included in one box, which was the 2nd one I opened (of course!!) I referred to the website for fitting instructions. Frames are lovely though.
10 december 2025
Antwoord van The Picture Gallery & Framing Centre
Thank you for taking the time to leave a review and for your kind comments about the quality of the frames and the service — we really do appreciate it.
Just to clarify, the Velcro dots are supplied purely to help position and hold the canvas in place temporarily while the screws we provide are fitted. Once the screws are in place, they permanently secure the canvas to the frame, so the Velcro dots are not intended to be used as a long-term fixing on their own.
In response to your updated review, I also wanted to clarify that we do not currently have a video showing how to fit the canvas into the frame. While there are videos available online from other suppliers, we do not have one of our own. However, the instructions supplied with the canvas frame do explain this process. In step 4, they state that once you are happy with the position of your canvas, for extra security and to ensure it remains firmly held in the frame over time, the screws provided should be used to secure the canvas to the frame.
Regarding the hanging method, the sawtooth hanger supplied is specifically designed for canvas floating frames so that the frame sits flat against the wall. It is suitable for use with standard brass picture hooks (single or double) for plasterboard walls and will also work with Toly hooks for hard walls. We do understand that some customers prefer to use D-rings and cord, however to keep the frame sitting flat to the wall, we generally recommend using the supplied sawtooth hanger.
Thank you also for your feedback regarding the fitting instructions. We’re sorry that they weren’t in the first box you opened, and we appreciate you mentioning this as it’s helpful feedback for us when reviewing our packing process.
We’re really pleased to hear that you’re happy with the frames themselves, and thank you again for your helpful and constructive feedback.
***UPDATE***
Thank you very much for taking the time to come back to us with such a detailed update, and for updating your review — we genuinely appreciate that.
Please don’t worry at all; these things can easily happen, and we completely understand how confusing instructions can be when you’re trying to get everything just right.
Kind regards,
Joy Brealey
Faultless
Easy ordering process, and the frame was manufactured and delivered very quickly, even in the run-up to Christmas. The frame is of a very high standard and it was packaged superbly - I can't fault the product or the service at all.
11 december 2025
Excellent quality
Excellent quality, well packaged so no damage to mounts, fast reliable service 👍
14 december 2025
Great picture customisation software with outstanding customer service
The ability to customise your picture(s) is very flexible and easy to use with clear helpful stages. Customer Service is incredibly helpful, spotted that I had made a mistake with the photos and got in touch so I could rectify the problem in the end refunding my order so I could start again. Delivery was in 2/3 days so very quick. Highly recommended!
12 december 2025
Happy Customer
Easy to use website with clear instructions for measurement along with quick delivery and quality frames.
11 december 2025
Excellent prompt service
Excellent prompt service. Quality frame and easy to fit artwork. Will use again.
11 december 2025
This is the second time I have used the…
This is the second time I have used the picture gallery and am delighted with the results and service.
Both frames were spot on and fast delivery.
I have several other pictures that need frames so will be back. I ordered frames without any acrylic and had my local glass supplier cut the required sizes. I understand why the picture gallery don’t supply actual glass but it is a bit inconvenient.
10 december 2025
Review zonder uitnodiging
Arrived in good time and once again…
Arrived in good time and once again great value and quality. Will be using again
29 november 2025
The framed was delivered just in time…
The framed was delivered just in time and the quality of frame is excellent. I thought it was bit expensive
27 november 2025
Excellent service
25 november 2025
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