Pie Insurance Reviews 

Auriel, from Pie, was very helpful in answering all our questions we had re our upcoming audit. She assured us that Pie is associated with Sirius insurance and verified our prior policy number. She was very knowledgeable, pleasant and touched base with Pie’s audit department for specifics re our policy. Very pleased with her customer service!!

knowledgeable and very informative . and personable

We used pie insurance for workers comp and everything was OK at first other than having to jump through hoops and hurdles each and every time we needed simple documents. Several times we looked unprofessional because the lady would send the wrong document or something would be filled in wrong. Other than this, the insurance was OK.

At the end of the agreed upon policy they send us a bill for almost $3k over what we were originally quoted. The reasoning behind this (I think) is because we had a few temp employees that did not do any dangerous work or ladder work only basic labor and didn't work for long but for some reason since we hired a couple guys after getting the workers comp they try to charge us for them? Like pie would have covered a claim for workers they weren't covering in the first place? I'm not sure and not even saying pie was wrong for this. They are now threatening to label us as non compliant and turn it over to collections. I'm not going to let that or anything that will harm our business happen but I will leave an honest review anywhere I can to try and warn other small businesses owners as to my experience. It feels like I am being extorted and we will not be using pie any further. We were going to change providers anyways strictly because it's so annoying dealing with the rep we had when trying to get basic insurance documents. However, I never would have came to leave a negative review just because of that. How this company is trying to get more than double what we were quoted and never explained anything about this is why I'm leaving a review. In my experience I would advise against anyone considering using pie insurance. The initial quote may sound good but when it's all over that quote doesn't even matter.

Kelly Rodriguez addressed the issue like lightning. Active listening, problem solving. Truly great service.

Cassie was outstanding. Pie's customer service never disappoints. They always get you what you need with a smile on their face.

it is always a pleasure dealing with your company. Auriel was extremely helpful and a joy to deal with.

The representative that I am working with has been very helpful in helping set up my Worker' Compensation with Pie.

Cancelled my insurance after a year for no reason at all. Paid on time and no claims. Not worth switching with these guys. Will stick with ADP. Cheaper and reliable.

We have been trying for a couple of days to sort out a particular problem with one of our mutual clients. Arielle, was patient and helpful as I explained our problem and she stayed with me until we got to a solution. Thank you so much!

Auriel Cooper was great!

She helped me immediately by filing the WC policy with the license board for out mutual client. I was able to call the insured and look like a total rockstar becasue of her help.

Thanks again!

This 5 star review is only for the customer service I received from our auditor Steven Prichett. He was on top of it all. I have debit where my payments are debited from our business account every month. After many attempts speaking to billing and customer service telling them I had a dispute to not take $7066 out of my account, they did it anyway! Customer service team and billing needs to take a course from Steven. These are hard times for all and just a little bit of concern and empathy and even a call back from billing or customer service which didn’t take place! So this 5 star only goes to Steven Prichett. Change up your team in billing and customer service your going to lose clients if you don’t!

When a certificate was requested by our Landlord, PIE"s representative was continually helpful as I tried to satisfy the Landlord's specific wording on the certificate. This involved multiple emails from me to PIE.

Fabulous experience. We are very happy with the service

Auriel Cooper was extremely kind, helpful, knowledgeable, and personable. She helped me get some time sensitive documents very quickly.

If i could give zero stars I would!! I have been trying to change or cancel my policy for over a week due to trying to make changes to my current policy THAT THEY HAVE IGNORED. I have emailed 5 times with no response, I have called their help line 15 times no one ever answers the phone they make you hold for 15 minutes and then send you to an answering machine to leave a message that they never return. THIS COMPANY SHOULD BE INVESTIGATED FOR FRAUD. DO NOT TRUST THIS COMPANY!!! they debited my account for over $1200 in one month. the down payment was supposed to be $300 instead they charged me $775 and then 2 weeks later charged my account $409 when my policy was only supposed to be $212 a month. If I do not get my policy changed and my money back for being over charged I will go the legal route!!

What made this experience great was the customer service specialist, Brielle Banks. I have been trying to get form C-105.2 since mid-September for an insurance renewal for our business. I have reached out several times, via email, to your customer service as well as to Carly Wooldridge. I have yet to hear back from anyone. With a deadline of 11/13th, I decided to call Carly's number and specialist Brielle Banks picked up. Not only did she assist me in helping find the form, she stayed on the line with me to make sure I didn't have any further questions. THAT'S CUSTOMER SERVICE! Thank you again, Ms. Banks. It was a 1-2-3 process and yet it took months of waiting. Appreciated Carly's patience, they should all be like this.

This company should be investigated. They offer a low initial rate and then 'audit' your business with an unreasonable amount of requested data that has nothing to do with other insurance providers. Then, after their 'audit' they up your rate and debit your account without authorization. My account was recently cancelled due to 'risk profile'. My company's risk profile is above average with no claims. I am grateful for the cancelation as it resulted in me getting a better rate with a reliable insurer. And now they are sending me audit notices for years gone by. After canceling me they are trying to extract more money. This is a fraud!

Excelent Service