Placesleisure Reviews 

I wanted to take a moment to highly commend Tracy, a member of the cleaning staff at Camberley Places Leisure Centre.
She works incredibly hard keeping the swimming changing rooms clean and safe. Every time I visit, she is always busy and completely focused on ensuring the floors are clear of water and debris.
On top of her incredible work ethic, Tracy is always polite with visitors and conducts herself with absolute professionalism. She is genuinely one of the most hard-working individuals I have ever seen at this establishment.
Staff members like Tracy make a massive difference to the customer experience, and her efforts do not go unnoticed. Thank you, Tracy, for your outstanding work!

I visted today with my daughter to go swimming we booked online. Can I recommend that you make it clear that main pool is not open all the time. Very frustrating when taking a child swimming and the only area available is aimed at toddlers. I clearly didn’t read the t&cs and thought maybe it was just me but when we were in the pool there were two other family’s complaining about the same thing.

Really disappointed with my experience. I tried to cancel my membership because I’m currently unable to attend due to health reasons, but I’ve now been told I have to pay for another month simply because I missed their 15-day cancellation deadline by just two days.

I completely understand that businesses have policies, but I feel it is extremely unfair to charge me for an additional month when I have already paid for a month I’m unable to use. I also wasn’t made aware of this cancellation policy when I joined.

I would have expected some understanding and flexibility given the circumstances. Instead, I’m now being charged for another month that I won’t be attending. Very disappointing customer service and not the experience I expected.

I had an appointment with Dan at Places Leisure, Sunbury, regarding equipment I could use in the gym as I have health problems and am over eighty. He was marvellous ~ altruistic is not a powerful enough word for his thoughtfulness, calm, easy to understand suggestions and explanations, and warm, cheerful manner. Dan is typical of the service at Sunbury, where I regularly swim, from the receptionists onwards. Sunbury is an example of a model organisation and service and my appreciation is wholehearted and truly meant. If it were not for the wonderful staff at Sunbury I think I would have given up on vital exercise some time ago.
Thank you, Sunbury, very much indeed.

Would give it 0 stars. Complete lack of customer service. Random penalty imposition and unclear check in for classes. Broken equipment that takes months to fix and can’t book on to classes as it it too full at capacity most of the time

I tried to phone the leisure centre directly but was put through to central. I wanted to go for a swim but no places available and no reason was available for this. The person said that it was all booked out but it never is. A call to the centre itself would have quickly helped as the person at the centre would know immediately what was wrong. Centralized system is hopeless especially when there are so many staff on the d eek at the leisure centre and never v busy.

Disappointed experience as the duty manager forgot he is on duty and rocks up at 7:50am to open the centre. Takes 30 mins to open the pool. Not good organisation

I have now spent over 2 hours simply trying and failing to book a swimming session. The website is be far and away the worst and least usable website I have ever tried to use. I finally managed to book a session only to be told that I had booked and paid for the wrong session and it was non refundable. This has been the most stressful booking session in history. I will be demanding a refund for this and I really deserve compensation for 2 hours of tearing my hair out and shouting at this utterly useless system.
They told me I had an account assigned to my email address but failed to find it or let me use another one. They ask for a postcode to direct you to the nearest centre but it does nothing. Just brings you to a map of the entire country then asks you to point to where it is.
I could go on and on about how bad this is but you get the idea.

Typically British organisation, sloppy standards, lazy, couldn't care less staff and management, no accountability either for their errors. Terrible app too, glitches and errors in coding leading to us constantly going round in circles trying to book a Gym session for my son, no help on the phone, on hold for over an hour and a half with the sound of cheap, piped music and an endless cycle of a voice telling you that there is a "ten minute wait for the call to be answered", no one does by the way, tried several times over a two week period. Eventualy ended up going to the Leisure centre in person and talking to a stroppy receptionist that told us that we couldn't access the booking portion for the adult gym because the "wrong" email was on the account and that WE needed to change it on the app. Guess what? you can't, it has to be done by Places Leisure by the looks of it because the option to change email address is ghosted out. Can't see how an email address (which is valid and has worked fine so far) could be the reason for us not being able to book a session anyway...

Places Leisure at Camberley is Marvellous.
Today the lifegaurds were attentive and engaged which was a challenge as so people were moaning about the temporary arrangements in place for aqua jog. Well done team for keeping everyone active .

The process for the block booking is completely ineffective and the lady who is the coordinator does not response to emails or phone calls for last several weeks.

Staffs behaviour is absolutley shocking. Had a ring from a W today, honestly one of the most rude human beings I have ever had the misfortune to come across. Perhaps worth noting that without clients, they would have no job. Politeness costs nothing.

Tried to call 7 times to ask for details of membership 49 mins holding and no reply.
All I wanted to ask was how much is the day pass is for adults and pensioners.
A shame there is no telephone customer service.

Very disappointing service. Tried to call today to discuss accessibility for my severely disabled son. Phones not working and access to pool now impossible. Definitely not recommend avoid if you have someone with a disability.

Answer the phone. 40 minute wait to rearrange court booking....you cant change it on the App. Come on guys

On Sat. 22nd August, along with other member of the centre, I attended the gym ay Hinckley Leisure centre at around 6.20am, intent on using the facility at opening time, which is advertised on your website....and physically on the entrance door to the gym as being 6.30am. The gym was not opened at 6.30am, and when a number of us enquired as to why, the reception staff stated that the gym doesn't open until 7am on Saturdays, and if the website or notices stated different, then nobody had informed them (the staff) of any changes to the times.
Myself and the other customers waited until 6.55am, when after numerous prompts, the gym was eventually opened.
There are two issues here. Firstly, if as the staff member suggested, they were not informed of any revised opening times, then there are clearly managerial issues to be addressed. Secondly, when the matter was pointed out to the reception staff, the response was unacceptable, as it took them the best part of 30 minutes to open the gym, 30 minutes that the members were waiting. There are various reasons that certain people get up and go to the gym at that time in the morning. We manage our days based upon timescales, as I'm sure your staff do, so the delay, albeit only half an hour, has a knock on affect. I was, and am wholly frustrated at the lack of response from your staff AFTER I brought this matter to their attention. Surely the correct response would have been to immediately open the gym and allow entry to the waiting customers.....as opposed to leave them standing outside until it suited the staff to address the matter?

Mentioned this to general manager last time. They never ever answer their phone. I done a trial and call all leisure centres, all but this center never answered the phone. Not sure if staff are lazy but manager previously told me this issue will be sorted. Such a shame.

I’ve tried to join Aqua class and attended 2 times, lately on 3th attendance I been not able to access as they said I’ve registered wrongly. Despite, I’ve paid higher fee than actual membership cost they told me I can join in September only. Have attended other gyms before, but felt more welcomed there compared to Willesden leisure centre. Customer service a bit poor and could be be better

For the third time I have been fined for allegedly cancelling a session. This arises because either staff or the computer does not credit payments to my account. Today the main call centre simply disconnected the call after it rang out for ages and the local Wycombe centre just did not answer. This is time consuming for all concerned

We booked a badminton court at 7pm in the main hall. Within minutes of starting the speakers went crazy with incredibly loud music interdispersed with dinging bells. At first we thought this was a mistake and it would soon stop. It didn’t. I saw behind the central divide curtain there were a large group doing circuits. I asked the person running this if they could turn down the music which appeared to be on full blast in both their side of the hall and the other side. The person running this didn’t seem keen to oblige just saying it was the same volume as last week. I asked if he could please turn it down. He said he would a bit. He didn’t. We left the court and went to reception to see a manager. A manager came and entered the hall to hear to horrific noise. I asked if he felt this was acceptable for us to play in this - he agreed it was not acceptable. I asked if he could turn off the speakers on the non-circuit side - he said he didn’t know how the sound system worked but he would speak to the person running the circuit after the class ended. Clearly the managers at Gosport are incapable of managing a sound system or managing a class to enable multiple sports to be enjoyed in the same hall.