Poetinity Reviews 

It's been 2 months and I haven't received my order. Customer support is as bad as it can be. Wouldn't recommend.

This is a huge scam. Thieves who'll just takes your money and disappear. BEWARE!

My order never came after nearly 2 months. They don’t even reply to my emails—and never any refund of my money. I’m very sorry I made this purchase

They stock dresses that claim to offer different height options...customer service denied this and told me that's only for bulk orders.

No delivery. No communication. PayPal issued me a refund. Very disappointed because the kimono I ordered looked so pretty.

Beware of this company! I had one of the worst experiences. They sent the wrong size in two of my items, yet another item was so poorly sewn as to be completely unwearable, and another item they sent me the completely wrong dress. Customer service is horrible, non-responsive and there is no resolution. Thankfully, I opened a case with PayPal and they sided in my favor.

So I had a very bad experience with Poetinity as a online store. I am disappointed due to the shipping/delivery because about half of my order came to my address and it came at least 2 and half month after my order date. I already email them and they replied about 4 days later claiming it was a weight limitation due to import. It was sent to me and received within less than 2 weeks; then only to be much more furious that the remaining order gave me the 'wrong item'. I have yet to hear from them because I already sent them a following email recently however; one of the two hairpins I ordered had broke after attempting to try it on today. The hairpin bent and it seemed poorly made or not durable. After this terrible experience, I will not order from this store and its a shame for me. The clothes are beautiful but service is lacking along with quality.

I was a bit worried after reading the mixed reviews but everything turned out fine. I got a confirmation email instantly and the item arrived to Europe in exactly 14 days. The item itself looks like on the picture, didn’t notice anything bad about quality. I wear EU32 and ordered an M because I know that clothes made by Asian brands tend to run small and it fits me well, could‘ve gone with S as well. Will order again.

Item was nothing like the photograph, decorative parts completely missing, material extremely cheap and flimsy, no email confirmation of order so very hard to confirm refund. I highly advise you against purchasing from this site!

Update - no response from the seller, still no proof of purchase but was able to get a refund from Paypal due to item received looking so different from the one on the site.

It arrived on time and is so pretty however i didn’t receive a confirmation email which made me anxious!