Polar Routes Reviews 160

Kasey our travel advisor has been brilliant. This is the second holiday she has organised for us, both being excellent in every way. Flights, pre and post accommodations have been brilliant.
Polar Routes App has had several updates since 2024 and been really good with electronic travel documents, a detailed itinerary, reminders for checking ins etc etc. Our travel companions were fascinated to see the App.

Enthusiastic and knowledgable about differing Antartica cruises
Took time to understand what we wanted from the trip
Made several changes to our original ideas with no complaints..or pressure to buy
Used polar routes together with sister company latin routes
Communication throughout was excellent
Internal flight cancellations rapidly sorted by ream with new flight and hotel booking ..and rebooked an excursion as a private tour at earlier time so we would still see the glacier at E l Calafte
All transfers /guides were professional and very helpful

Our agent was very knowledgeable and helpful. She was easy to contact directly by phone or email. The My Routes app was very useful for reference information. We would recommend using Polar Routes.

Jane at Polar Routes really listened to the kind of cruise we were looking for and went above and beyond and delivered 100% on it! Excellent communication throughout and prompt responses to all our queries.

Excellent and informative assistance with holiday to Antarctica

A trip to Antarctica is a holiday of a lifetime and Polar Routes were fantastic in recommending just the perfect trip for me as well as organising the amazing add ons to the cruise.

A family member had recommended Polar Routes and a particular member of staff for organising my trip to Antartica. I couldn't have been more pleased with the holiday that was put together. With service like this and the complete removal of stress i can't really understand why anyone would organise things for themselves! Made life so easy and absolutely delivered what I was looking for. Really really excellent

I booked an Antarctic cruise through Polar routes. The agent spent a long time going through different options and he had access to many operators as well as having taken the trips himself. This gave me great confidence and the booking process and availability for questions was excellent. My trip itself exceeded even my high expectations.

We had the most amazing trip arranged by Kasey Green at Polar Routes.

She quickly identified a cruise to meet our specific requirements.

When we contacted her she always responded promptly and was extremely helpful and knowledgeable throughout the entire process.

This was our first time working with Polar Routes but it will definitely not be the last.

Nick and Charlotte

Our journey to Antarctica and Argentina was absolutely amazing. From planning to execution, everything was seamlessly organized. Polar Routes provided superb suggestions for our itinerary. The expedition cruise with Ponant was exceptional, and we cherished each experience. I definitely suggest Polar Routes to others.

The polar routes team was very communicative and knowledgeable about helping us find the right cruise line for us. They found us a great deal for that year with an unforgettable bonus excursion. Once committed, they were very responsive to our follow up questions and were with us thru our hand off to the cruise line.

Fantastic holiday to Antarctica & Argentina. Very well organised from the moment we started to plan our trip through to the trip details. Great recommendations from the team at Polar Routes for our itinerary. Excellent expedition cruise experience with Ponant. Enjoyed every moment. Would highly recommend Polar Routes.

From my first e-mail to a fond farewell, Polar Routes were exemplary. All my questions/concerns were handled promptly and professionally. The cruise operator that they recommended was exactly what I had hoped for and more. I will definitely be working with Polar Routes again and again.

Found me an excellent deal which led to a fantastic adventure.

The Northwest Passage was a major bucket lister for us. Polar Routes, and in particular Lucy, did all the hard work and our expedition voyage with Swan Hellenic was a life moment. The ship was perfect and Polar Routes was the icing on that cake. Providing the right level and detail of info when needed (with a brilliant app too). Being proactive, Lucy alerted us in advance to potential problems with linking flights on the way home and in doing so came up with a solution which worked perfectly. We have no hesitation in recommending the Polar Routes team for realising your bucket list dreams too!

I contacted Polar Routes to source a trip to the arctic and NW Passage . Their representative James handled my enquiry from start to finish.He identified a number of alternatives routes and cruise lines that met my criteria. Once we selected on our preferred choice he completed all the fine details and confirmed the booking. I felt very confident with his first hand knowledge and expertise in the area and his regular updates on itinerary.
This was well proven in that the booking with Ponant on Le Boreal proved to be a REALLY excellent recommendation and ticked all my boxes.
Would have no hesitation in recommending Polar Routes and James to look after your travel plans.

We’ve wanted to do an Arctic cruise for some time, but as keen hikers, we had no idea what to expect or whether it would suit us. I spoke to Charlie Mason at Polar Routes with my long list of requirements (!) and, after endless questions, we booked the Grand Greenland – Farthest North trip. Charlie kept us updated throughout the booking process, secured us some great discounts, and nothing was too much trouble – he also booked all our excursions for us.
Thankfully, it was very clear from the start that this was an expedition rather than a traditional cruise!
We were away for three weeks, and the trip was truly amazing. We reached the furthest north the ship had ever been, broke through ice, made an ice landing, and even had a close-up polar bear sighting from our cabin balcony – it followed us for a while! There were so many highlights, and I enjoyed stepping out of my comfort zone now and then. Visiting the tiny communities in Northwest Greenland was also a real privilege.
The Polar Routes app was a great tool, and I referred to it regularly.
The trip exceeded all expectations, and we’ve already been in touch to plan another adventure. Highly recommend – even if you’re just thinking about a trip!

Going to the Arctic on an expedition was a 1st for me and, prior to going, I simply did not have a clue on how to book this or who to book with.
My 'google' search brought up a number of companies, but I chose to speak to Polar Routes as the name implied 'Arctic'.
This decision turned out to be one of the best that I ever made, as quite simply, they were brilliant!
After my initial enquiry, I had the pleasure to deal with Jane who could see what I wanted and she came up with a tailor made plan to travel with a specialist company that best met my needs and wishes.
Nothing was too much trouble and my plan also required International flights and accommodation pre and post expedition. Jane meticulously put together a excellent itinerary and spoke to me at length to make it all quite clear.
My itinerary, with all information (incl: flights, hotels, expedition, etc) was also available on the Polar Routes brilliant, and easy to use App.
My expedition was fantastic, unbelievable & out of this world, and I owe Jane & Polar Poutes a great debt of gratitude. This included 24 hour personal help on getting me home when Air Canada was on strike.
Thank you all at Polar Routes.

Polar Routes, and particularly Lucy Yeoman, recommended and organised what tuned out to be an amazing life experience (way beyond a holiday!) for Mandy and I. Lucy was extremely informative, helpful, friendly and super responsive to every query (and there were lots, as neither of us had been on a cruise or anything like this before). Lucy also went out of her way to make our 40th Anniversary super-special, during the cruise, with surprises galore. I should cease from referring to the trip as a cruise, as it was most definitely an expedition. The Ocean Albatros was a modern polar class ship, with amazing facilities, spacious cabins, friendly crew and expedition team, all led by the away-inspiring Captain Johann. The journey around Greenland is simply full of wonder. Highly Recommended, especially if you've been put off by large ship cruises...as we were... this is the antithesis: 150 passengers, informal, friendly, no queues, in Zodiacs off the ship every day, adventures every day and going into fjords and areas where no other ship have ever sailed to before.