Pole Design Reviews 40

This appears to be a scam. I ordered curtain rails, they then called me to upsell a better and slightly more expensive model. I was naive enough to go ahead and pay more. Supposedly the delivery is a few business days after but I am still waiting. The phone number always goes to voicemail and emails are barely ever responded to. Avoid at all costs!

I ordered a curtain pole with a 2/3 week lead time as stated on the website. After 3 weeks passed I had heard nothing so tried to contact the company. The phone line rang out and went to answer phone multiple times and my emails were ignored for a few days. Eventually they let me know that my order had yet to start production. I was unhappy with the time it was taking to fulfil my order so I asked them to cancel my order which they eventually did. From my experience the customer service was poor and only really improved after I wrote a bad review on Trustpilot. Before placing an order with this company my advice would be to test their customer service first by seeing if they answer the phone or reply to your emails.

Order #2147

Placed order with no issues and was delivered promptly.

However, wrong size brackets were supplied - I ordered 7cm but 11cm were sent.
I have tried call, email and livechat, but have not been able to reach anyone.

EDIT - thanks for the response, but it would have been lovely if someone could have replied to my email to let me know, or called me back. Looking at other reviews, I'm clearly not the only one that has had this issue - if it's going to take you 2 days to respond (my original email was sent on 12 August and it's now 14 August) then perhaps you should consider letting customers know so that they don't feel like they are being ignored?
I look forward to receiving the correct brackets tomorrow.

They supplied the wrong parts but are immediately dispatching the correct items with no fuss

Ordered at the weekend with a 3-5 day delivery time. After the week had passed, I contacted them for an update to be told the following business day. That came and went with no delivery. To make it worse, customer support barely exists - their phone number is an answering machine and their chatbot is perpetually offline. Out of the many messages sent over multiple days, only one got through.

After this review was posted, they emailed me to say the next day it would arrive, but were unable to provide any tracking details. Again, that day came and went with no delivery. Will be seeking a full refund.

And we can all see from the childish response of the owner that they would rather blame the paying customer rather than rectify slow communication and abysmal shipping. This is something prominent throughout their responses to bad reviews - shout at the customer, and never offer an apology if something went wrong. That should tell you everything about this company.

Ordering on the site was easy. Delivery for my first order came within 2 days, and my second order came the next day.
Poles and fittings were good quality (we ordered Hallis metal poles).
Communication from Sam was excellent.
Would highly recommend

Absolute waste of time this company. I ordered a curtain pole, brackets were not suitable, way too big, lioked stupid. I asked for a refund, they said to return it would be £25 to collect it and 10% of the cost of the curtain pole. I asked for a refund code but to no avail. I will never use this company again.

Great product and very fair price. prompt delivery. Many thanks. Highly recommended

Great customer service! We had ordered the slightly wrong goods to go together and the team proactively got in touch to check that what we had ordered was right, before shipping. Products then sent efficiently and well wrapped. Products were great quality. All in all a 5 star service. Highly recommend and wouldn’t hesitate to use again.

Easy to order . Well wrapped . Really good product and easy to install

Required a metal Silent Gliss rail for a bay window. Quite complicated to measure with two bends required but received lots of helpful advice and technical diagrams to enable me to complete my order online. Rail delivered including all brackets for fixing. Unfortunately one end of the rail was damaged in transit despite being very well packaged. A replacement rail was provided very quickly at no extra cost and this has been delivered in perfect condition to the exact size specified. I would definitely recommend Pole Design.

Absolutely brilliant!!! Poles just as seen in the images, and arrived on time, I would definitely use them again!!

Great service provided. The poles turned up on time, fitted perfectly and looked very nice! Thanks

Very helpful for a DIY novice. Lots of support, CAD diagrams and a very responsive team. Fast delivery and very safe packaging. Seemed very competitively priced too. Highly recommended

Sadly the item I ordered was discontinued, but the customer service offering alternative suggestions was superb!

Ordered a bay window pole and was impressed. Provided measurements via the online form and was sent a quote. Very competitive and accurate drawing. Happy customer.

Great service, expert knowledge and happy with bay window pole which arrived promptly.

Great service. Karen was extremely helpful and gave great advice.

Following on from previous complaints. I googled flexible curtain rail and pole design was near the top. On the website an image of a curved pole so assumed it was flexible. It did at the bottom of the description say that custom bending for bay windows would need to be done in factory but as only wanted a curve at one end assumed that would work. The rail when it arrived was completely rigid.
Tried a phone call, message to say not accepting calls and to email. Did get a response which basically said it was my fault and no chance of a refund.
Another lesson learnt check reviews before buying from unknown company.
Realised from the reviews I'd be on a hiding to nothing ing so a lesson learnt

Absolutely rubbish.
I agree with everything other 1 star reviewers have said.
We ordered two swish poles on 16th August to go in one room, and they turned out to be totally different colours.
I phoned them, and once Karen returned my call, she asked me to send photos.
She took the stance that this was a problem for the manufacturers to deal with, not her.
After 6 weeks of phone calls and waiting, she told me that the manufacturers had no other stock available, and agreed to refund the money.
Three weeks and several calls later, having been told that "accounts" took 2 weeks to process a refund, I got my money back.
Clearly a 1-person operation who, once she has your money, will fight tooth and nail to keep it.