Excellent service as always. Very quick to respond to queries and everything is sorted with no fuss. Cannot fault them in any way.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Although the website and the cheeses look good, I placed a subscription order on a Friday evening to try them out and it has not been processed as of Wednesday the following week. Their FAQs st... Toon meer
Bedrijf heeft geantwoord
Order due 23/12/25, never arrived! Impossible to make any genuine contact with Pong, very limited response via either phone or email. Sadly not very interested in providing good customer service. I sh... Toon meer
Was given a cheese subscription last Xmas as a gift but service from their delivery provider Royal Mail has been awful. Have had issues with over half of the deliveries and then the cheese usually goe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Send a cheese gift or treat yourself!
Contactgegevens
Bath, Verenigd Koninkrijk
- 08447 453065
- hello@pongcheese.co.uk
- www.pongcheese.co.uk
3,3
Gemiddeld
407 reviews
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Excellent Product, Service & Fair Price
This is the first time I have used this company
Excellent service
Very accommodating
Good communication
and an Excellent Product ('Tete De Moine' Cheese) that I received in perfect condition at a fair price.
What more can I say - Well Done
4 januari 2024
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks for your kind words. We're delighted you enjoyed the 'Tete'
Excellent customer service
Excellent customer service. Sorted out the problem very quickly and even sent a replacement box when I'd origionaly put the wrong postcode.
9 januari 2024
Review zonder uitnodiging
Antwoord van Pong Cheese
Thank you so much Lydia
REPLACEMENT PACKAGE
My package went missing.The company were prompt and efficient in deciding to send a replacement which I received immediately.The error was by Royal Mail not Pong Cheese
3 januari 2024
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks Brett glad it was sorted in the end
Delivery issue resolved satisfactorily
There was an issue with delivery but it was resolved promptly and painlessly. These cheeses have not been tasted yet, but I have ordered from Pong before with no issues and they were delightful last time.
Cheeses are in good condition, and look like an interesting selection.
3 januari 2024
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks Joshua we hope you enjoy them!
Have used Pong Cheese a few times now…
Have used Pong Cheese a few times now and even though they were not responsible for Royal Mails mess up they still gave me a credit. I would definitely use them again.
22 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thank you so much Janet. We look forward to it!
Excellent customer service
Superb cheeses and excellent customer service. My package was delayed by Royal Mail and Pong stayed on the case. Due to the delay, some of the cheeses weren't in tip-top condition on arrival and Pong immediately offered to replace them, even though the delay was not their fault. I really appreciate their offer and their rapid response to my emails. And the cheeses are terrific.
22 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
We're so grateful for your lovely words Ros and glad you loved the cheeses
Still missing in action
I ordered on 19 November for delivery ahead of Christmas. On 21 December I received an email to confirm the item had been shipped on a next day delivery service, however, it didn’t arrive. I contacted Royal Mail on 23 December to be told they were still awaiting the item. I tried to contact Pong Cheese but simply received a ‘we are closed for Christmas’ message. All I could do was send an email, which has yet to be picked up and responded to.
22 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
We're so sorry your item went missing and so close to Christmas. Please get in touch and we can discuss ways to either replace or resolve.
Xmas present of cheese
I had a delivery of an Xmas present of cheese, and have done for several years. This is the first time a cheese has been missed within the delivery but within a day of contacting them it has been resolved and a replacement cheese is being delivered after Xmas, as with only 2 days to Xmas it could not be delivered in time.
This present is ideal for cheese lovers as it allows you to try various different cheeses not seen in the supermarket and so look forward to the different kinds of cheese each year. It allows me to buy different cheeses throughout the year I would not have known about.
22 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
We're delighted to help Mr Topham and thank you for your generous words
Reliable
Website easy to navigate, comprehensive selection , arrived when expected, well-packed with icepacks and cheeses in great shape.
20 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks so much David. We really appreciate the kind words
Pong cheeses are always delicious
Pong cheeses are always delicious. This time Pong were really helpful when the Post Office lost my latest order. Pong replaced it for me without any fuss. Great cheese, great company!
19 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks for the kind words Jan. We're delighted to help
Great range and quality of products
Great range and quality of products. I have used this company a number of times now and they are always consistently excellent. Their customer service answers queries fast and has swiftly corrected a couple of delivery mistakes I made when I placed the orders, with no fuss. Highly recommended.
16 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thank you S! We really appreciate the kind words
Excellent service
Excellent service! And cheeses just amazing!!
15 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thank you so much!
Antwoord van Pong Cheese
Thank you so much Sandra
Great present
I ordered a couple of different cheeses for my daughter and her boyfriend and they absolutely love all the cheeses!!
Thanks for the good quality
16 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
You're very welcome Aurora. Thank you so much!
Very fast service after a mistake on my…
Very fast service after a mistake on my part.
Everything put right and cheeses are great.
I shall be joining your club and look forward to a long association with your company.
8 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks Terence, we're delighted you're in for the long term!
Great customer service
Great customer service. I accidentally ordered two subscriptions. They very quickly sorted out a refund and my first box comes this week - great news!! Hope the cheese is as brilliant as the customer service
4 december 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thanks Victoria. Hope you enjoy the cheese!
An essential for all cheese lovers
Honestly cannot fault Pong - they have the BEST cheese in the UK, and their customer service is so genuine and friendly, and super speedy in resolving any issues. We love the free cheese thrown in with every order, such a great way to try new cheeses. Pong is our absolute go to for our cheese fix - would highly recommend!
27 november 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
What an amazing customer! Thank you for such kind words Hannah
Very disappointed that the presentation…
Very disappointed that the presentation box came with no outer wrapping and the postage label stuck to it. This was intended to be given as a gift. Very shabby for a supposedly premium product.
It is advertised as a gift box, who wants a gift box with a postage label on it?
There is a section in the website What Will My Package Look Like.
I checked before ordering and at no time was it stated that the postage label would be on the presentation box.
17 november 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Hi Jacky sorry you're 'disappointed' but nowhere on any of the cheese box product pages or indeed in the FAQ or the Delivery section do we indicate that the box will arrive in an outer. We have invested a great deal in designing fantastic packaging and to say it is shabby is very misleading. We also have thousands of customers every year who love to send our cheeses boxes as gifts and indeed the boxes have recently been designed with their feedback in mind.
The cheese is excellent and a wonderful…
The cheese is excellent and a wonderful gift to send The company is very reliable and helpful. Queries are answered promptly. I wholeheartedly recommend this product and company.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Pong Cheese
Thank you for your kind words Eva. Always happy to help :)
Brilliant customer relations and great cheeses
Their cheese club sends regular parcels of delicious and interesting cheeses, with some information about them.
Today I muddled, and placed an order for the wrong address. I emailed them, and had a response within 5 minutes!!! Obviously a real human replying, very helpful. All sorted quickly
A++ for customer service.
20 september 2023
Review zonder uitnodiging
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