Poundstretcher Reviews 

Amazing Service found mouams for 99p most sweets we're there staff were really friendly and talked to my daughter alot

Bad customer service racist staff

My 14-year-old daughter and her best friend visited this store to buy me a small gift. They were happily looking at the metal head massagers when a member of staff—an older woman with a bob haircut—suddenly banged the display hard and shouted, "Have you read this?" while pointing to a sign saying not to try the product for hygiene reasons.

My daughter had actually intended to buy the item for me. Instead, both girls were left feeling intimidated, embarrassed and upset.

It's disappointing that some adults automatically assume teenage girls are going to misbehave. They were simply enjoying shopping together and had done nothing to deserve being spoken to in such a hostile manner.

Customer service costs nothing. This experience has put us off returning, and we won't be shopping here again.

Appalling attitude from a male member of staff at The Brewery, Romford. After my son and daughter in law unloaded two trolleys and paid the female cashier around thirty pounds, packing into a large bag the man stopped her saying she hadn't paid for all the items. With two toddlers waiting to go to the cinema we had to wait while he put everything through again saying he saw it on cctv. When it transpired the cashier hadn't scanned a few items properly there was no apology. If he had watched properly he would have seen the cashier was a fault,if anyone. Who spends that much and doesn't pay for a few items?! Won't be going there again

Really really good customer service at till. Beats all other bigger main stream shops. Well done.

All store Staff at this Egham were incredibly rude, to the point where it completely put me off shopping here ever again. You would think that with Poundstretcher currently facing major financial distress, the staff would be doing everything they can to value and retain every single customer. Instead, the service was shocking and unprofessional. I will be taking my business elsewhere.

I had a disappointing experience at this Wembley Central store recently. I felt that the customer service could use significant improvement. The staff member at the register seemed to lack an understanding of what makes for good customer service, which left me feeling undervalued as a customer. I believe that with some attention to customer care and staff training, this store could enhance the overall shopping experience. It might be beneficial for the management to address these concerns in order to better serve their customers and improve the store's reputation.

If I had the option to choose 0 stars, I would! I have never experienced such poor, disrespectful, unprofessional and downright rude customer service in all my life as I did today at Poundland Streatham High Road! The staff member, ironically, with 'Can I help/I can help' printed on the back of his shirt was anything but helpful: He rushed me as I was scanning my items, insisted I did not pay for a long-life bag (which I paid £1 for x2, then, after leaving the store and having checked my receipts, I returned to claim my rightful refund of £1!), and did not even bother to apologise for his error and my inconvenience! Needless to say, I will never return to this store, and will likely never spend my hard-earned money at another Poundland ever again!

excellent service i received today Saturday 23rd May 2026 from poundstretchers Blackwood retail Park Blackwood.

I purchased a Garden picnic table, as was heavier than I thought myself and my husband had a problem getting it from the shelf,

Paul from your Blackwood store did not hesitate to help my husband lift it down and put in trolley for us, he then accompanied us to check out where a lovely young lady Jessica served us again was friendly, Paul then proceed into car park and helped my husband put it in car for this
we are very grateful, our trolley was even returned for us.
Definitely above and beyond

From the moment we entered your Blackwood store until the moment we left we were treated with respect and friendly manner it was an absolute pleasure, to be shopping in your Blackwood store
can not thank Paul and Jessica enough
They are both a asset to your company

I was having a joke with my friend and I fast walked [not ran] away as he tried to joke punch me and the manager told us to stop running even though we were fast walking and he called us an idiot and I said what did u call me he said an idiot and what

Pound stretcher are ripping customers off in Birmingham.They keep saying they don't have any 35 p carrier bags and trying to sell shot bags they've bought at £ 1.49.
They think we're stupid,skank stretchers

Went to Acocks Green store. It's like the krypton factor to get out. Boxes everywhere. It needs addressing.

I went into my local poundstretcher store to buy a bottle of Lucozade they charged me £1.35 when I got home I poured a glass and I thought that didn’t taste right when I looked at the date on the bottle it was 4 months out of date, does no one check dates.

Racist manager
I have ever met. I worked there for one month all she got me doing was being on the tills she wouldn’t let me touch the money. She wouldn’t teach me how to open and close the store properly she says she couldn’t support my disability or how I could even apply for being a key holder.
I left I couldn’t handle the abuse anymore

I've purchased a few bits in a few different branches and they've always been decent

Having been in food retail for about 30 years I have witnessed with Pound Stretcher in Bitterne Precinct, Southampton, Hampshire (Next door to a Poundland - open 8am) The most appalling executive management whereby the store has not been open until 9am as a rule. in the busiest period of the retail year. With thousands of pounds worth of Christmas merchandise on display. Which, as of yesterday, is being packed up to make room for the gardening products. They do not deserve the brilliant manager they have. (no relation!)! And at this rate with the useless, aforementioned, senior management they are heading to be another Woolworths or worst still the 99p shops. They, apart from their buyers, should come down from their ivory tower.

Got drinks and they offered to change them for ones in the fridge so they would be cold for us. had a nice chat and great Customer service. 5 stars

As an x employee and a valid customer never before have i experienced poor management skills and bad practice amongst the workforce.Morale is down on a constant daily basis due to bullying tactics. Company needs to recognise who they are employing. Previous female manager was a classic bully with no respect for workers or customers not any skills in customer service. Beats me how she ever got her role fortunately for all of us she decided to leave. But kept returning to the shop just to make her presence known. Avoid at all costs working in this enviroment!

I went in to buy a monster energy drink and the woman behind the till refused to sell it to me even after I showed I’d and continued to be rude I am not happy she was a miserable woman will not be going back

Always very pleasant to shop in the Southend Greyhound Estate branch. Very friendly staff. Thank you