Preloved Reviews 

Here's a good reason not to use Preloved:
In their T&Cs it says "You must not attack Preloved via a denial-of-service attack or a distributed denial-of service attack". Any idea what that means? I guess what they are saying is "If you complain about not getting the service promised, we will make sure you NEVER get to use Preloved again". Yep, that's about the size of it. So they can rip you off, fail to deliver and - if you should dare to complain - they will kick you into the weeds. I have nothing to lose anymore, because that's what they did to me when I complained here before! AND I HAVE BEEN DRIVEN NUTS BY THIS COMPANY. What is the difference between Preloved.com and Preloved.co.uk? ANYONE? Nothing - they are one and the same. And nothing seems to be working on either. I was a member for many years. Then the messages between members became scrambled and Preloved wouldn't respond to complaints about it. NB: If you are afflicted by this, leave out paragraphs and all punctuation in your exchanges of messages. That helps a lot. Then I found I was getting charged twice for membership! I tried and TRIED to get help. Then my ads disappeared and could not be re-published, so members who had placed orders with me and paid in advance can't find me and I can't reach them! So Barclays recovered my fees and I closed my account. But that lost me my ads and decades of messages, but, hey what can you do? Started over, new account. New ads, all showing as "submitted", nothing to suggest there is a problem with them, but none are published! Sick to death of writing to Preloved, so resorted to reviewing them here in the hope that they might get in touch. All that happens is an AI response that leads absolutely NOWHERE. What a waste of time. This is what happens when a company gets so big that it can silence and crush anyone who complains. That way the public never get to know what is wrong with them. Mind how you go!

I have tried to put an advert on Preloved and its been weeks awaiting for Preloved to approve it why? Can you please put my advert back on thanks

Perfect, soo easy to search any item..
Excelent experience

Absolutely abhorrent company! I have been contacting Preloved for around 2 months now with issues trying to get into the site to amend/delete/renew my adverts - no help whatsoever!

For the past week or two I have repeatedly contacted Preloved asking for help and assistance to sort out my account as I have messages to read - no help whatsoever!

Need I say any more?

I’ve had an account with Preloved Uk for several years and use it a couple of times annually. When I came to place a couple of adverts they’ve showed as pending awaiting approval. I realised my annual subscription had failed in December 2025 as card detail’s expired. So, new card details added and payment was collected by Preloved. I contacted them to advise that the above and assumed the adverts would now be reviewed and live and I asked for clarification of this action however, no response and ads were sat awaiting review. So, every 48 hours I sent a chaser request. No replies came however, when I log in there’s a white screen which doesn’t update and this has been this way for over 2 weeks. Again, I have contacted to advice preloved and ask us the white screen issue due to them trying to resolve my issue but there’s never a response to my messages. The only reply I have received was 3rd April to confirm my Preloved membership payment as successful. April is quickly passing and I’m disappointed having used Preloved well in the past that when I have an issue there’s no acknowledgment. I’ve spent time putting my adverts together and notifying Preloved but I don’t know what to do now. Do I find another site to sell from? Although a small subscription fee I’ve paid what has been the point when I can not get access or my adverts live and I had hoped to have sold in a few days from these listings but a few weeks on, I am frustrated that I can’t even post my adverts for sales.

Update 17/04/2026.
Still no response from Preloved despite there assurance that this would be looked into & despite contact via their feedback page ensuring a 48hr response.
DO NOT WASTE YOUR MONEY ON A SUBSCRIPTION.
Preloved used to be a great place to buy and sell but perhaps since it is under new ownership it has become a waste of time and money.
Unable to post adverts as they supposedly sit awaiting editorial review, there's no response to emails and no contact telephone number. No response to X messaging either.
I have cancelled my Premium renewal and disappointed that my current subscription is wasted.
My advice is don't waste your money subscribing here.

This website has terrible technical problems. Listings are not showing up, even after going live.
Refreshed listings just disappear. New listings either get stuck awaiting approval, or get approved immediately but still can't be found when searching the site.
No reply to customer service messages.
No phone number to call.
Huge opportunity for a new competitor to Preloved to start up, with a website that works.

I have used preloved a few times over the years and never had an issue until now. I have tried to add an advert now since the beginning of March with it being stuck on awaiting a review, I have deleted the advert multiple times and re submitted hoping for a different result but never get one. Even though I have not needed to pay in the passed for a good experience I paid for a subscription to see if that effected the result and the advert said it went live but we are not able to see the advert when we search for it. I have messaged for support multiple times and had no replies to any of them.
They have taken my money but not provided the service I paid for as I still do not have an advert showing when it is searched for.

My listing stating awaiting for approval for a more than a week. What a waste of time. Never will use the site again

I have now been waiting almost 3 weeks for my adverts to be approved. Many attempts to message the site and no reply. Rally really bad communication. Such a shame as I use this site a lot.

(Second review)
My advert has been stuck under review for weeks, is there a way to resolve this?
I have contacted preloved on the website multiple times but no reply
Thank you

Have placed a advert sent two messages regarding it awaiting editorial review days later no reply to messages all i wanted was the advert approved.

New to this site, paid for membership,.
I keep trying to get an email to verify my email but nothing.
I’ve tried contacting them but nothing!
This site is a con!! Steer clear!!

Extremely frustrating!
Created an ad for a snake nearly 2 months ago! After a couple of weeks it got rejected for pictures not being recent... THEY WERE! So edited the ad to add more RECENT pictures... and still in pending (reached out and got nothing back) so deleted the ad today and instantly got the same rejection (even with picture I had taken today!) Reached out AGAIN but won't hold my breath for a response

I just log in with my email which I'm not aloud to put on this!
Name: Ben.
Location: Harrogate.

I didn’t even want to give this site 1 star but unfortunately you cannot put none which is what it deserves! I added my daughters prom dress to this site last year, I searched for a while for a good site to put it on and come across prom preloved uk. Everything looked great over 9 thousand users and legit photos of dresses wanting to be sold. I received an email saying someone wanted to purchase my dress and had put a deposit down, I clicked the link on the email and it sent me to a page asking for my card details & saying I needed atleast £300 on my card to verify. Straight away that’s a red flag I am the seller not the buyer. Then the amount changed to £250, I sent them a message to have a full understanding of this and got no reply. There’s no proper way of contacting whoever’s behind the shit show of a site, Therefore I asked for the pictures of the dress to be removed off the site and was told if that was to happen my account would be locked and I would be given a penalty of £150?! I was given no information on who wanted to purchase the dress, how much deposit they put down, absolutely nothing! For me that’s too many red flags. I am now going to have to cancel my card in case they kept my details and try to take money from it. Also seen a lot of reviews saying it’s a scam. You try do a nice thing and people have nothing better to do than try scam people. Absolutely appalling!!!

Very bad service! Paid for membership and still waiting for my adverts to be approved.
Contacted a couple of times and still no answer.Waste of money!My account name is Antonio91

What is wrong with Preloved??? All the messages both to and from my account are garbled! So I sent them a message about it. Did I get a response? No. So I tried to find another way to contact them. Is there a way? Not as far as I can tell. All I want is to find out why this is happening, but there seems to be no way! If they cannot be bothered to answer enquiries, they might at least make the site work properly!

Holly was very helpful when I was seeking help when trying to find my advert after it had become live.

Very helpful staff (Holly) and great site

Verification email repeatedly not sent despite multiple attempts.
I contacted customer services and they (Holly)said they will confirm my email address.this took over a week to do.

It still doesn't work. I give up now, I'll look elsewhere.