Premitel Connections Reviews 191

Understood my needs very well. Were very helpful and kept things simple. Delivered my product promptly.

Prompt and helpful replies and an ability to speak to someone who was patient and constructive despite my total inability to set up the system (subsequently delegated to my son). We communicated over a 4 month period. The system now works well.

Being unsure about VoIP, I did a lot of research. Premitel showed good knowledge without being patronising and excellent customer service, even before I joined. Would recommend if you are thinking of switching over.

No hassle change over to Premitel. Service and billing all very smooth.

Premitel have been very reliable, customer service has been real, helpful and efficient. My phone number ported even with complications from previous provider, Premitel did it in a fast efficient and stress free manor. The price of my plan is very good value with the ability to use inclusive call minutes to mobiles as well as landlines. Voicemail to keep track of calls when not at home and good, clear noise free conversation over their system make Premitel the Premier company to use for IP Phone services.

I am very cross that I have been put on the £6/month tariff and not the £1/month I was signing up for. I was told in an off hand way that all new customers are placed on the higher tariff automatically, and that, although starting a new month, the fee will stand until the next month. This is not satisfactory.

All good, no problems !

Easy to set up and the service works well. Very reasonable price.

While I was looking for a cheap VoIP solution for my home, I found Permitel to not only have an excellent value-for-money, but also a great customer service. We have been using their service for two months now. Works as it should at the cost that it should have.

Superb customer services - beyond exceptional in this day and age; Stephen goes above and beyond

Reliable, contactable & trustworthy.
Great backup when needed, fair pricing and would highly recommend.

The service from Stephen could not have need better and he made the whole process easy and stress free. After trying out the service with a temporary number my old number was transferred on the promised date and has worked perfectly since.
I would highly recommend Premitel.

Great service and an easy setup and this service works great with our Starlink. Stephen was always quick to answer our questions and that personal service was very much appreciated in today’s world where many companies just have you dealing with a chatbot.
We are very happy with Premitel.

In a world where landlines are becoming less common and keeping my landline was very important. The standard landline became less appealing due to the high cost and risk of loosing my number.
Premitel was able to offer , with no issues, a VoIP line with my old number. Very simple to move the number, I was given a trial number first, allowing me to test before migrating my number. The fact is now I have my home phone ring my mobile too. So you can be home when out in theory.
Call quality is great and there is no delays with connection or conversation.
To be honest Premitel is the most competitive VOIP UK provider.
Originally found Premitel with Google Gemini.
Very pleased with the service, I have been running VoIP for the last 3 months now and 10 out of 10.
Premitel helped with any technical issues even though my VoIP kit was purchased elsewhere.
Once set up you will not need to interact with settings it just runs. You can even unplug your VoIP phone take on holiday plug it a network and get your home phone (but some hotels may restrict that, but it is possible especially if visiting a friend or second/holiday home).
I was originally with EE for over 25 years and they offered no option to keep my number in fact they made me feel like an unwanted customer.
Genuine review from a first time Premitel customer.

Great ,quick service! No fuss very helpful staff.

helpful and fast service. extremely pleased with the service

Excellent transfer to VOIP from Broadband.
Quick efficient communication. Fuss free clear advice.
Changed my broadband to data only, and then transferred my line number to VOIP with Premitel using their pre-configured Grandstream VOIP box.
Number moved with an expected downtime of approx 3 weeks without problems.

A very helpful company, quick responses to queries, and excellent, very reasonably priced service.

Helpful, Low cost. Seemed perfect for me to retain my landline number after moving to Full Fibre

Very pleased with the performance of my landline on full fibre.