We’ve received such Excellent customer service by Caitlan over the past 5 years at Rolex Boutique, Prestons Leeds. Highly recommended for anyone looking to purchase a Rolex.
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Lees wat reviewers zeggen
What a con artist watch dealer asking me to buy a watch i didn't want to enable me to possibly get on.a waiting list for submariner or Yaught master Real snake oil outlet buy other watches better th... Toon meer
Outstanding Service Fantastic Communication always professional however most of all very human down to earth i felt very welcome comfortable at ease the whole experience was great fun excitin... Toon meer
Bedrijf heeft geantwoord
his is the second time we have made a purchase from Prestons and each occasion the service has been fantastic. It is a really friendly family run business that really makes you feel welcome (not like... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Prestons Experience is one which offers our own expertise, exceptional levels of service and 150 years of history. Today, we continue to build upon our rich heritage and strive to offer the same exceptional service. Our showrooms in Guildford, Leeds and Wilmslow showcase the world's finest watch houses in Patek Philippe, Rolex and TUDOR alongside an exquisite selection of bridal and fine jewellery that has always made the Prestons name so famous.
Contactgegevens
13 Water Lane, SK9 5AE, Wilmslow, Verenigd Koninkrijk
- 01625 416330
- wilmslow@prestonsdiamonds.co.uk
- www.prestonsdiamonds.co.uk
4,3
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97 reviews
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We’ve received such Excellent customer…
We’ve received such Excellent customer service by Caitlan over the past 5 years at Rolex Boutique, Prestons Leeds.
Highly recommended for anyone looking to purchase a Rolex.
10 september 2026
Review zonder uitnodiging
Fantastic visit
A brilliant experience from the moment I went in. Friendly and attentive staff. Recommend highly.
6 augustus 2026
Review zonder uitnodiging
What a con artist watch dealer asking…
What a con artist watch dealer asking me to buy a watch i didn't want to enable me to possibly get on.a waiting list for submariner or Yaught master
Real snake oil outlet buy other watches better than rolex like omega and beaverbrooks sell tudor without the bullshit
11 juni 2026
Review zonder uitnodiging
Exceptional service once again from…
Exceptional service once again from Caitlan and all the team at Rolex Leeds. Just collected my third watch from them. Would not go anywhere else, very friendly and knowledgeable. Thanks again Caitlan. 5***
Ben H
24 juli 2026
Review zonder uitnodiging
Antwoord van Prestons
Dear Ben, Thank you for taking the time to share this Google review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to learn that your experience was a positive one. The team and I will certainly share this feedback with Caitlan and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon. Thank you once again for choosing Prestons. Best wishes, Prestons
Exceptional and Memorable Buying Experience
Special thanks to
Chris Macintyre for your dedication to gain an allocation for a very sought after timepiece.Your professionism is second to none.Once again a brilliant luxuary experience.
Outstanding service from ROLEX Prestons Victoria Gate.
30 mei 2026
Review zonder uitnodiging
Antwoord van Prestons
Dear Daniel, Thank you for taking the time to share this Google review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. The team and I will certainly share this feedback with Chris and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon. Thank you once again for choosing Prestons. Best wishes, Prestons
The Quintessential Luxury Experience
The Quintessential Luxury Experience
This was my second acquisition from Prestons at Victoria Gate, Leeds, and once again, the team exceeded every expectation. From the moment I was greeted at the entrance to the refined atmosphere of the private consultation room, the entire process was handled with an impeccable level of grace and professionalism.
Chris, Shannon, Caitlin and the rest of the team are a credit to the boutique. They understand that purchasing a Rolex isn't just a transaction; it’s a special moment in life to celebrate. I was particularly touched by the attention to detail—even my dietary requirements were attended to, and the soya hot chocolate was a delightful, thoughtful touch.
There was zero pressure throughout the whole experience, only genuine passion for horology and a commitment to world-class service. It is clear that Mr. Massey has cultivated a phenomenal team in Leeds. I am already looking forward to the next step in my journey with Chris and the rest of the staff.
Five out five-highly recommended for anyone seeking a true luxury experience.
9 maart 2026
Review zonder uitnodiging
Antwoord van Prestons
Good morning, Thank you for taking the time to share this Google review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. The team and I will certainly share this feedback with Chris, Shannon, Caitlin and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon. Thank you once again for choosing Prestons. Best wishes, Prestons
Unpleasant Experience
I was introduced to Preston Guilford boutique through a friend’s recommendation, and over the past two years I have also referred many colleagues and friends here to purchase jewellery and watches. Their jewellery is beautifully crafted and fairly priced, which is why I became a loyal customer.
Within two years, I purchased good models of Rolex and jewellery from the boutique. In May last year, I ordered a sapphire ring for my wife and expressed my strong interest in a GMT model. I was told clearly, in a written message, “I can get you next month.” Based on that assurance, I waited in good faith.
Nearly a year has now passed, and I have received neither the watch nor any proactive communication, update, or follow-up. What is most disappointing is not the waiting itself — I understand allocations can be unpredictable — but being given a clear timeframe and then hearing nothing afterwards.
I genuinely used to enjoy the atmosphere of this boutique. The team was professional, passionate, and always welcoming. That positive experience is exactly why I supported the store and recommended it to others. It is therefore particularly disheartening to see this situation handled in such a way.
I truly hope communication and expectation management can be improved, as this shop has strong products and real potential.
I am also a local business owner myself, and I believe no business should treat customers this way.
23 februari 2026
Review zonder uitnodiging
A big thank you to Andrew
A big thank you to Andrew, as always an excellent experience from start to finish, absolutely love my new watch.
Thank you so much
Joanne B
18 januari 2026
Review zonder uitnodiging
Antwoord van Prestons
Dear Joanne B, Thank you for taking the time to share this Trustpilot review, following your recent visit to our showroom. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. We will certainly share this feedback with the Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back soon. Best wishes, Prestons
The best shopping experience to date
The best shopping experience I have ever had, the staff where very polite upon arriving and Chris who took us through the Rolex experience was attentive in every detail. We all have dreams and one of them was just this and it turned out not to disappoint.
24 januari 2026
Review zonder uitnodiging
Antwoord van Prestons
Dear Mr Mander, Thank you for taking the time to share this Trustpilot review, following your recent visit to our showroom. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. We will certainly share this feedback with the Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back soon. Best wishes, Prestons
I Thought it was about time.
I Thought it was about time I visited my local Rolex dealers to try and buy a new Rolex.
What a great experience I had, I was welcomed in and the staff were very patient, Im not a easy customer, and would you believe it I walked out with the very watch I wanted to purchase a Datejust, on a Jubilee bracelet with the white gold fluted Bezel.
The myth that you cant buy from Rolex dealers was blown away
20 oktober 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Mr Alden, Thank you for taking the time to share this Trustpilot review, following your recent visit to our showroom. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. We will certainly share this feedback with the Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back soon. Best wishes, Prestons
Still the same wonderful and helpful…
Still the same wonderful and helpful team as always. Popped in to get my rolex serviced and they were as efficient and caring as ever.
It will always be Windsor Bishop in my mind though.
29 november 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Derek, Thank you for taking the time to share this Trustpilot review, following your recent visit to our Prestons Norwich showroom. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. We will certainly share this feedback with the Prestons Norwich team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back soon. Best wishes, Prestons
Rolex Prestons Leeds
This was my second visit to Rolex Prestons Leeds in two months. I always find Prestons to be a warm, welcoming and relaxed environment. All the staff from the moment you arrive in store make you feel welcome. My sales assistant as usuall was Caitlan, her attention to detail and professionalism is second to none and has a true passion for the timepieces on display. I wouldn't hesitate in recommending Prestons Leeds and especially Caitlan to anyone looking for friendly and outstanding service.
21 november 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Andy, Thank you for taking the time to share this Google review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one. The team and I will certainly share this feedback with Caitlan and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon. Thank you once again for choosing Prestons. Best wishes, Prestons
Excellent service ( Leeds VIctoria Gate)
Picked my watch up on Saturday from Stephen and the service was exceptional, he made me and my wife feel so welcome throughout.
This is how customers should be treated.
Massive thank you to Stephen and Preston’s.
8 november 2025
Review zonder uitnodiging
I’d like to thank Prestons The Victoria…
I’d like to thank Prestons The Victoria Quarter
For my experience I received today, the experience was fantastic and the knowledge these guys have on Rolex watches is amazing. Special thank you to Kaitlin
29 september 2025
Review zonder uitnodiging
Absolutely delighted with my experience!
My experience purchasing my second Rolex here was nothing short of outstanding. From the moment I arrived, the staff welcomed me warmly and treated me with genuine care and professionalism. Especially Jacob who took care of me he was patient, attentive, and full of knowledge. The most important thing was on the day my son who is on the autism spectrum was with me, in the past I have come across a lot of professionals whilst being with my son, however Jacob was excellent with him the way he spoke to him and treated him solidified my decision that I will never go anywhere but Preston’s and not deal with anyone but Jacob.
What also stood out was the personal touch, Jacob remembered my preferences what buying this watch meant to me and made the whole process feel truly special. The presentation of the watch was elegant, and the purchase process was seamless.
I’m absolutely thrilled with my Rolex and deeply appreciate the exceptional service I received. I would highly recommend this boutique, especially if u want to be treated like royalty! Jacob is a massive asset to Preston’s Leeds and I hope to see him again very soon.
6 september 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Nur Rashid,
Thank you for taking the time to share this Google review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one.
The team and I will certainly share this feedback with Jacob and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon.
Thank you once again for choosing Prestons.
Best wishes,
Prestons
The best Rolex store in the UK
This Rolex boutique in Leeds has to be the best for customer service in the UK. We have been long standing customers with them and always been impressed with the quality of the customer service from all the staff. In particular Sam, Steven and Andrew. They have been an absolute pleasure to do business with making our purchases and servicing of our watches just such a wonderful experience. Last month we picked up a new GMT which is just an outstanding piece of craftsmanship and today we collected our serviced day date. All of previous serviced watches have come back immaculate and to precise perfection and the day date was no exception. We are thoroughly impressed. The whole store is staffed with genuine people who are enthusiastic and knowledgeable about the products and always make us feel so welcome. We highly recommend this boutique and anyone considering purchasing a Rolex or requiring a service should make this their first port of call.
16 juli 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Dr Farrar,
Thank you for taking the time to share this review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one.
The team and I will certainly share this feedback with Sam, Steven, Andrew and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon.
Thank you once again for choosing Prestons.
Best wishes,
Prestons
Outstanding Service ! Victoria Gate - Leeds
I have been registered with the Rolex boutique in Leeds (Preston’s) for many years. We had the pleasure of collecting a watch for my wife today. Which she is delighted with and the timing was perfect.
Stephen Drake is brilliant, next level customer service!
Thanks again
17 februari 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Matthew,
Thank you for taking the time to share this Google review, following your visit to our showroom, Rolex by Prestons, in Leeds. Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one.
The team and I will certainly share this feedback with Stephen and the Rolex by Prestons team, who will also be pleased to hear this. The team remain on hand to assist with any further questions or enquiries that you may have relating to Rolex and we look forward to welcoming you back to our showroom soon.
Thank you once again for choosing Prestons.
Best wishes,
Prestons
Zara is an Outstanding Asset to Prestons Wilmslow
I would like to express my sincere appreciation for Zara at Prestons Wilmslow. Her professionalism, patience & genuine care stood out from our very first visit.
Zara always goes above & beyond to ensure everything is perfect. She is hugely knowledgeable & always delivers outstanding service. We cannot recommend Zara highly enough.
13 februari 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear Bec,
Thank you for taking the time to share this Google review, following your recent visit to Prestons Wilmslow. The team and I are so pleased to hear that your experience was positive, and we have shared this with Zara and the team at the showroom.
The team always remain on hand to assist with any further enquiries and we hope to welcome you back to our showroom soon.
Thank you once again for choosing Prestons.
Best wishes,
Prestons
This is a unbelievable servicelate review as I have only…
This is a late review as I have only just back from holiday
I was waiting for goldsmiths to source me a Rolex root beer since 2022 with no luck as soon as I met Matt at the Wilmslow branch at the end of November he could see that I had been waiting a long time and took it on himself to try his hardest and within 2 weeks I had the watch this is a family run business that do discriminate between the rich famous or just your ordinary people
Thanks Matt
6 december 2024
Review zonder uitnodiging
Antwoord van Prestons
Dear Customer 19,
Thank you for taking the time to share this Trustpilot review, following your recent visit to Prestons Wilmslow. The team and I are so pleased to hear that your experience was positive, and we have shared this with Matt and the team at the showroom.
The team always remain on hand to assist with any further enquiries and we hope to welcome you back to our showroom soon. Thank you once again for choosing Prestons.
Best wishes,
Prestons
Prestons, Wilmslow
Whilst I already own a couple of Swiss watches, this was my first time buying a Rolex. Having read some horror stories online about dealing with ADs, I can honestly say the whole experience was seamless. I dealt with James in the Wilmslow Branch and from initial enquiry through to purchase, I was dealt with in an extremely friendly and professional manner. Hopefully I will get the chance to buy further watches in the future and would definitely recommend James and the team at Prestons
2 januari 2025
Review zonder uitnodiging
Antwoord van Prestons
Dear RT,
Thank you for taking the time to share this Trustpilot review, following your recent visit to Prestons Wilmslow. The team and I are so pleased to hear that your experience was positive, and we have shared this with James and the team at the showroom.
The team always remain on hand to assist with any further enquiries and we hope to welcome you back to our showroom soon. Thank you once again for choosing Prestons.
Best wishes,
Prestons
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