Price Self Storage Reviews 230

Antwoord van Price Self Storage

4 mei 2018

Alana - thank you for providing feedback. We're always looking for ways to improve.

Antwoord van Price Self Storage

2 mei 2018

Terri,
We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. All reviews are important to us, and reviews help us identify ways we can improve. The experience you describe is contrary to our mission to provide excellent customer service. Obviously, some things could have been done better on your initial visit. However, it is true that not all promotions are available for all units. Thankfully, we were able to accommodate you on the pricing that you were expecting, but we regret that it took longer than expected. As for the elevator, we work with a third party for repairs and maintenance and make every effort to limit the impact to our tenants. The last thing we want is for you to be inconvenienced. We’re very sorry that your experience was less than stellar and hope that you’ll be patient while we address some of these issues and follow up with our staff to ensure they are providing you with accurate information and excellent customer care. Kelly M. – Marketing Manager (marketing@priceselfstorage.com.)

Antwoord van Price Self Storage

13 apr 2018

Mario,
I apologize that you had a negative experience with us but would appreciate the chance to turn your experience around. Will you allow us to address the situation that you’ve described? We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please email me at marketing@priceselfstorage.com. Include your account name, and unit number, so that I can find you in our system.

Antwoord van Price Self Storage

10 apr 2018

Dear Armand,
Thank you for taking the time to give your honest feedback. We want you to know that our access hours have been determined after careful consideration. It has been our experience over the years, that the 7PM closing time promotes a more secure facility for all tenants and their belongings. We have found through experience that it is not in the best interest for the majority of our tenants that people to be allowed access in the later evening hours after our office is closed and management and staff are not present. We do have many properties where management is housed on the property, but those employees maintain business hours and are only available for emergencies after the property has closed. We are sorry if you have been inconvenienced in any way. We do post a 6:45PM last entry so that our staff can walk the property and ensure that all tenants have indeed exited the facility, thereby securing it for after hours. Again, thank you for your comments. We appreciate all reviews and continue to look for ways to improve.

Antwoord van Price Self Storage

5 apr 2018

Hello, we are disappointed to see your low star rating and the experience you describe is contrary to our mission to provide excellent service and thorough explanations. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to me at marketing@priceselfstorage.com - and be sure to include the account name and your unit number. Thank you. Kelly M. - Marketing Manager

Antwoord van Price Self Storage

4 apr 2018

Dear Rene,

Thank you for taking the time to provide us with honest feedback. I am disappointed to learn that you’re unsatisfied with the measurement of your storage unit. It is absolutely not our intention to confuse or misrepresent the size of a unit. We make every effort to approximate a unit size. I do appreciate you bringing this to our attention, it may be that we need to examine the unit and potentially reclassify the unit to a more appropriate approximation. Please note that we do disclose on our website the practice and encourage tenants to visually inspect a unit prior to signing a storage agreement.

Here is the full disclosure, which is very similar to practices in use industry wide. “Advertised unit sizes are approximations and for comparison purpose only. Units may be materially smaller or larger than the approximations provided herein or in any related advertising or other documents. The square footage size approximations provided herein or in any related advertising or other documents are quoted as nominal conventions, not actual dimensions and should be used for illustration and comparison purposes only. The unit may be uniquely or irregularly configured and may contain unique or irregular features, including without limitation, poles, bulkheads, columns, or curbs. Customers should inspect and/or measure the unit before executing a rental agreement.”

Thank you – Kelly M. – Marketing Manager. (marketing@priceselfstorage.com)