Pro Hormones Reviews 

716
TrustScore 3.5 uit 5

3,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have bought German Pharmacy Tudca from Pro Hormones before but since my last purchase they have changed. They are now coated with something disgusting and strongly chemical. It stinks. If you get it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I purchased two bottles of Turkesterone, they arrived with super fast delivery. I have been taking these with creatine at the recommended dose at 2 tabs a day for only three weeks so far. I am seeing... Toon meer

Beoordeeld met 5 van de 5 sterren

The peels are very good loving them when will finish I will definitely I will order again

Beoordeeld met 1 van de 5 sterren

Received 3 tubs of turkesterone. 2 were all dented up and 1 wasn't even sealed. A replacement was sent. In my opinion this is a complete waste of money, been taking for over a month and had no res... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sportvoedingswinkel

Geschreven door het bedrijf

Leading supplier of Natural & Healthy supplements. Born in 2008, we are on a mission to provide high dosed, high quality supplements to the general public.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

716 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,4

Alle reviews

(716)

14 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

You send me the wrong goods ,I return…

You send me the wrong goods ,I return them the same day and I have no doubt you receive them , but you refuse to refund the money . You will loose more money from but reviews than the refund .

27 maart 2023
Logo Pro Hormones

Antwoord van Pro Hormones

Hi Anna, I would like to apologise for this negative experience. I know we've been in touch inside your email inbox and our most recent email has asked for your return tracking number so that we can investigate the whereabouts of your return. We'd be more than happy to refund you as soon as we have confirmation / received your return. I hope to get this resolved for you as quickly as possible from here onwards, I look forward to your reply inside the inbox.

Beoordeeld met 4 van de 5 sterren

Item missing from package- now sorted

Item missing from package
(Update)..[customer service is excellent and sorted the issue very promplty]

6 april 2023
Logo Pro Hormones

Antwoord van Pro Hormones

Hi Ian, I am really sorry about this. I will be in touch urgently inside your inbox to have this resolved as soon as possible.

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent service ordered just before Easter, expected a delay but came within 48 hrs . Always feel a benefit from their great products

5 april 2023
Beoordeeld met 4 van de 5 sterren

Just OK

Here is my experience. I placed an order with this company but made a mistake, so just a couple of minutes later I contacted them through their contact form to cancel the order.

The next day I received an automated email saying my order is being shipped. So this time I tried to contact them through the phone number on their website, which is invalid, nice!

So I sent them second email, directly, (this time without using the form in case there is a bug) asking again to please cancel the order.

2 days later the order shows up just like clockwork, with very fast shipping curtsey of Amazon. I have not tried the product, as I do not need it, and do not trust to use it now.

It’s been 6 days now and still no one bothered to reply to any of my emails and the phone number is still invalid. Guess this company is doing so well it does not need to bother offering any support to the yokel spending their pound on the supplements.

Pathetic, by comparison during this time I also placed an order with british-supplements.net, and likewise also sent them a cancellation mail right away. They replied and stopped the order from being processed and refunded my money in full the very next day. Completely different experience, I would not have guessed it based on the way their website looked, but guess this company is a scam, as what respectable business would operate like this?

--

Edit: I did not receive any response initially from customer support, so I sent a third email to which they did eventually reply (cheers Marc!) and offered to help out so I think they are OK now, but I will still have to knock off a star for the first impression.

4 april 2023
Logo Pro Hormones

Antwoord van Pro Hormones

Hi Greg,

I am really sorry that your cancellation request could not be responded to before we dispatched your order. We have a large volume of customer requests every morning and unfortunately we cannot capture every request in time before dispatching orders that have been requested to be cancelled.

We dispatched your order inside the hour of our facility opening and I can see that your first email came in shortly after the order was placed just after midnight and then another one once the shipping label had been printed. Unfortunately we could not stop the shipment in time before the package had left our facility (we dispatch orders very fast each day). I have reached out to you inside your inbox to hopefully make this right by offer of returning your package and also I have offered some further compensation for this negative experience. I can reiterate that we do care about your custom and we are absolutely not a scam, hopefully you can give us the chance to make this right for you.

Beoordeeld met 5 van de 5 sterren

Had a package that that the courier…

Had a package that that the courier said had attempted to deliver and someone was in on both occasions and pro hormones saw my review they contacted me and I received the package next day- excellent service and product and also shows they read and act on reviews.

3 april 2023
Beoordeeld met 1 van de 5 sterren

Get a proper courier company

Get a proper courier company. Paid over £100 on supplements and for express delivery only for the courier to not attempt to deliver it. Two days running. Absolutely pathetic.

28 maart 2023
Logo Pro Hormones

Antwoord van Pro Hormones

Hi Geoff, thanks for posting your honest review. I can see that you placed your order on the 28th of March and we dispatched your order the following morning via DPD next working day delivery. DPD is usually our best courier option and we would class this as a proper courier company. We honour a free express delivery service for any orders that are over £100 and again we dispatched yours with the best courier we had available. I can see that two delivery attempts were made and unfortunately were unsuccessful on the 30th and on the 31st of December before the parcel was returned back to us due to too many failed delivery attempts. I will be in touch inside your inbox to hopefully resolve this and we will be sure to offer you another free reship. I will be in touch inside your inbox today.

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