Proinsight Mystery Shopping Reviews 166

Robert visited our facility to deliver a workshop on the customer experience and it was brilliant, start to finish. The content was engaging, relevant and provided opportunities for the team to share ideas.
The session offered a unique insight into the customer journey, highlighting the importance of key touchpoints in shaping exceptional experiences for members and customers.
Robert was open, engaging and inspiring. He created an environment that encouraged the team to be honest and reflective. It sparked new conversations and perspectives.
My team and I came away with lots of practical take aways that we are excited to share across our teams.

I’ve had a great experience working with ProInsight. The whole team is incredibly friendly, professional, and always happy to help whenever I’ve called with questions. A special thank you to Ruby and Amber, who I’ve recently worked with on a project – both were fantastic, responsive, and really went the extra mile to support me. I’d highly recommend ProInsight to anyone looking for a reliable and supportive team!

I have worked with Proinsight for several years now, and they are very easy to engage with and will always offer their help and support when needed. Hannah and Rhys have always been great and I enjoy the variety of interesting, and often fun, assignments that I can apply for. I can defnitely recommend them if you want to try your hand at being a mystery shopper.

I enjoy working with Proinsight, communication is always spot on and payment on time.
I always have a good communication with Rhys and I appreciate the help and support I receive, he definitely deserves a praise.
I would highly recommend Proinsight, great job opportunities and excellent support!

I have had a great experience working with Proinsight as a mystery shopper. The assignments are well structured and the instructions are clear, which makes the whole process easy to manage.

Communication from the team is reliable and professional. Support is available whenever you need it.

I would like to give a special mention to Hugh. He is extremely supportive, always available to answer questions, and genuinely helpful. His guidance has made a big difference and has helped me complete my mystery shopping assignments successfully.

I would recommend Proinsight to anyone interested in becoming a mystery shopper. I would also recommend them to companies that want a professional team to manage their mystery shopping programmes and gain valuable insight into their customer experience.

One of the best secret shopping companies I’ve worked with!

Very happy to do the occassional assignment with Proinsight. Always good to share honest feedback on businesses and get reimbursed for doing so! Staff are great - particular shout-outs to Hannah and Ruby, always helpeful!

My experience with Proinsight is consistently excellent. Working with them gives me the opportunity to visit and experience some truly beautiful restaurants and relaxing spas as part of the assignments I complete. Each task allows me to enjoy high-quality environments while also carefully observing the level of service, atmosphere, and overall customer experience. It’s always interesting and rewarding to see how different venues create memorable experiences for their guests.

Many of the restaurants I visit are stunning, with great ambience, thoughtful design, and fantastic food, and the spa assignments are equally enjoyable. Being able to experience such calming, well-presented spaces while evaluating service makes the assignments both professional and genuinely enjoyable.

The whole process with Proinsight is very well organised and clearly explained, which makes completing assignments smooth and stress-free. Communication is always straightforward, and the guidance provided helps ensure that everything runs efficiently.

A special thank you to Hugh for his continued support and guidance. His professionalism, responsiveness, and helpful attitude make a real difference and are greatly appreciated. It’s reassuring to know there is always someone supportive and approachable when completing assignments.

Overall, working with Proinsight continues to be a very positive experience. I’m grateful for the opportunity to take part in such enjoyable assignments and look forward to continuing to work with the team.

I really like Proinsight. They offer fun assignments and I’ve had some great days out with my son and friends. The field manager for my area, Rhys, is friendly and no request is too much! A pleasure to work with! Proinsight is definitely worth a try!

I have been working for Proinsight for over a year. I really enjoy working for them and I have great communication with my Fieldwork Manager, Rhys. There is regularly a variety of work available ranging from auditing care homes to restaurants to estate agents!

I registered a while ago and every time I apply for a job, I fail to get accepted. I can't even get a job for a home takeaway delivery! It's totally disheartening to keep getting rejected. How can I gain experience if I'm never given a chance. Like another reviewer said, they probably operate through favoritism.

I asked AI about this company and it suggested they have Platinum people who can self-assign the best assignments. It's likely that the best jobs have already been cherry-picked by the time us lowly nobodies try to write an inadequate application for the job.

Therefore my opinion is it's a waste of time applying as the assignments have gone by the time they get round to reading my application.

I joined Proinsight after moving to London and trying mystery shopping for the first time. I was immediately made to feel welcome and given all the contact information and opportunities to take up assignments and develop a better understanding of client needs and my responsibilities. I was always able to reach out and find a team member to ask little and big questions to ensure that I met the criteria and deadlines effectively. In return, I was supported and given the lovely designation as a Platinum Mystery Shopper. This adds to my motivation and good relationships with the Proinsight Team.

I was especially appreciative of the online sessions during Covid. Like many people of my age/health, I was fully shielding for almost a year. It was lovely to keep in touch and feel connected during that time when I was not leaving home. I never caught Covid, and I continued in my happy connection to Proinsight.

I have recommended the company to many people I meet in my other work as a supporting artist, and they have all been very interested when I describe how well the shopper relationship is structured and backed up. I myself am doing far fewer mystery assignments for many reasons, but I still read every email and occasionally take up a task just to stay in touch.

During my intense mystery shopping time, I worked with many companies and formed good communications with quite a few, but Proinsight was always right up in my top 5 experiences. Sadly several of the others folded after Covid, so Proinsight now holds top place with no competition!

ProInsight delivers excellent research and mystery shopping services. Their supportive approach really stands out. A special thanks to Josie Osborne, who has been incredibly helpful in supporting our efforts to improve customer experience. We value the collaboration and look forward to continuing our work together.

This is an appalling company to work for. I imagine there is a great deal of favouritism that goes on and if you aren't a favourite, you can go for 4 months without being allocated any jobs at all. There are many reputable companies out there that have procedures as to how jobs are allocated and how mystery shoppers are treated. Unfortunately, Proinsight isn't one of them

Best mystery shopping experience ever!

Brilliant company to work for

We have been working with Proinsight for over three years. In the early stages, the service was good but still developing to meet our needs as a Business Improvement District. Over time, however, the partnership has grown stronger and the quality of the mystery shopping service has improved significantly.

The reports we now receive are detailed, insightful, and genuinely useful in helping our businesses measure their customer journey and preformance against other similar businesses in the BID area. Communication is clear and responsive, and the team shows a real commitment to delivering value.

Special thanks go to Robert, whose excellent service has been instrumental in raising the standard of our experience. His professionalism and dedication have made a real difference, and he is a true asset to the Proinsight team.

Thanks to this commitment, we now have complete confidence in the service. We’re so satisfied that we’ve already contracted with Proinsight for 2026, which reflects the trust we place in them and our commitment to continuing the relationship.

In short, Proinsight has become a trusted partner, delivering consistent quality and actionable insights. We would not hesitate to recommend them to any business looking for a dependable mystery shopping provider.

This was my first time organising a mystery shop for my company, and given that we work within healthcare, it was a particularly sensitive and complex project to approach. Some of the potential scenarios can be triggering, so I needed to find a high-quality provider I could genuinely trust with our brand and with the care needed to execute this well.

From the start, Robert has been fantastic. He quite literally “held my hand” throughout the process and made what could have been an overwhelming experience feel structured, supported, and fully collaborative. He helped both build and refine my proposed question set, removing ambiguous or unclear items and ensuring the assessment was fair, robust, and aligned to the outcomes we needed. This level of expertise and guidance was simply part of the service — and it made all the difference.

Whenever I had questions, Robert responded quickly and clearly, and he was always willing to arrange early-morning meetings to fit around my schedule. His flexibility was greatly appreciated.

When the mystery shop started and we noticed an issue very early on, Robert contacted me immediately, and together we put a solution in place. His proactive communication and partnership approach gave me complete confidence in the process.

Overall, the service has been exceptional. Robert’s professionalism, responsiveness, and genuine care for getting it right have made this a hugely positive first experience of running a mystery shop. I felt fully supported from beginning to end, and I would not hesitate to recommend Proinsights — and Robert specifically — to anyone looking for a trustworthy, high-quality mystery shopping partner.

ProInsight is the best consumer research and mystery shopping company I have worked with. They have a fantastic range of shops and visits available across many sectors and industries. More importantly, they are really transparent with their shoppers and good at building that bond, culture and caring relationship with their shoppers. Big shout out to Hugh whom I work closely with - he's so easy to get on with and I love the autonomy granted to complete the shops. Looking forward to conducting more visits.

I've worked for Proinsight for over 10 years with no issues at all. The North West co-ordinator Manraj is excellent with very prompt responses to messages. They have a great variety of visits available with fair fees and payment is always prompt. One of my favourite companies to work for!