ProKit UK Reviews 

First, my items arrived after 6 weeks of waiting. Now the jacket is small for my son, but they rejected the return, since it has the school emblem, which was the point for buying it anyway! I never had such pathetic experience in online shopping. It hurts to have lost so much of money, that too for an overpriced rain jacket!

This is the second order that prokit have messed up now. This was a 6 item order for our managers presentation, I ordered this on the 16th July, with a lead time of 10-14 days. After 24 days I called and chased and the next day got a confirmation with dpd, the next day I had a message from dpd to say it’s delayed. After trying to get through to profit which is a stressful challenge as the phone lines cut you off, they told me it had been lost and to call back in 7 days as they have to await a refund whilst dpd look for the parcel. This was after an email saying I would have it midweek the following week.

Well another 10 days later I called 9 times to then be told I can re order and they will refund me when dpd refund them?
My presentation has been and gone weeks ago, I’m not re ordering as I will have to pay twice. The people on the end of the phone are useless and do not call back, and they also do not respond to emails.
Considering this is the second time as the first time they completely messed our order up, I will be speaking with our football club and asking to get a new supplier.

Ordered a couple of items, order confirmed by Prokit then I receive an email 10 days later saying it's only just been ordered from Macron ie they took 10 days to work out that they didn't have it in stock, estimated DISPATCH date another 17-20 days after that. I just want to cancel the order because we've long since accessed the items elsewhere but the phone line cuts off and they won't reply to my emails or even acknowledge them. So I'm putting this here in the hope that they will respond. Not impressed and will think carefully about using them in the future.
Update 19/09/23 - dreadful. They take far longer than initially stated to source the items and won't tell you when they don't have them in stock, and then you cannot get hold of them on the phone and they simply don't respond to repeated emails. I would avoid using them unless you absolutely have to. Rubbish service.

Scamming website.
I've ordered a teamwear jersey last month, and they claimed that the jersey will be delivered between 5-10 July. However I still cannot receive any updates recently. When I sent an email for enquiry, there was NO response at all!!!

Great service and competative prices. Nothing is too much trouble. The only place to shop for your football needs in my opinion. Thanks Guys

Been using Prokit for many years now, very helpful, super quick printing turnaround and helped me out by rushing stuff through on numerous occasions lately! Cheers Phil

Amazing customer service! Quick response and check of stock before I ordered for express delivery!
Thank you!

To be honest I can’t fault this company, and after seeing some reviews I questioned about ordering from them, the items I ordered were delivered the next day even though I chose standard delivery, product was in stock, and price was excellent. Thank you

Bought a pair of boots for my sons birthday, 3 weeks in advance. They were too small for him. Seller would not exchange or return the boots as they have a very short returns policy, 14 days - most retailers are 30 days. Refused to move from this. Would never use again myself, if you are buying gifts from these guys make sure you buy a week before and return straight away if not suitable.

After alot of research on what boots to buy my daughter and what company to use,I chose prokituk even though I hadn't used them before. Absolutely delighted with the service,price and product!!! Ordered Sunday and arrived Tuesday, Highly recommended this company.

Excellent customer service, perfect Adidas Predator boots and super speedy delivery - spot on. Thank you for your help. Hope to use again!

Ordered a top yesterday and this morning I received an email with

"Your order #1000032773 has been updated with a status of Items Ordered From Adidas"

So they didn't have it stock..I can order from Adidas myself!

The best part

"ESTIMATED DESPATCH DATE: 7-14TH JULY"

Up to 3 weeks for a delivery...unbelievable ..thats after paying for a 3-5 day delivery...

I have emailed and sent a message using WhatsApp asking for cancellation and refund...

Great service from a great team of people ordered a match ball on the 31st of may late evening (10:45)pm and within the next morning it had been shipped dpd had backlogs with delivery due to half term and bank holidays but the team at prokit got onto it straight away and was so helpful and done a superb job and finding out what’s going on really helpful service makes the whole process worth while!

WOW great service from Prokit UK. Helpful with email enquiry and super fast delivery. Pleased and would definitely use again

What I ordered was dispatched same day & even arrived a day earlier than was stated, excellent service will 100% use again

I ordered personalised kits for our new 7 a side team on Sat 5th June and to be honest I was expecting upwards of a 3 week lead time given what I'd read about most teamwear suppliers. The kits were ordered from Hummel on the following Monday, dispatched by Thursday and delivered on the Friday. They look sharp, exactly how we'd pictured them and we'll be able to wear them out on our first game next week which I thought we'd ordered way too late for. Massive thanks to ProKit for the quick turnaround and especially thanks to Charlie who was really helpful in sorting the personalisations out. 100% would recommend and will be back next time

Our club has been using ProKit UK for a couple of years and very happy with the service and quality of the jerseys we have received. There were a couple of issues, however the guys at ProKit sorted everything out for us, quickly and without any hassle or additional charges. (Essex Arrows Baseball Club)

We used ProKit as they already worked with our first team, with great speed of delivery, in difficult circumstances.

Shaun and the rest of the team have been nothing but helpful with any request.

Pro-Kit are knowledgable and helpful. I have dealt with Richard and Mark, both have been able to help me place orers for numerous team football kits plus trophies and rewards. Quick responses to emails. Highly recommend.

From start to finish the lads at ProKit are always on the ball! Online is great, but being able to see and touch the product always benefits.
Never had a problem with any orders, small or large.