Proofofentry.com Reviews 

175
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We were very pleased with our experience with Proof of Entry. We made a mistake on our data submission and the customer service group were terrific in getting the problem resolved.

Beoordeeld met 1 van de 5 sterren

My order took 15 days to arrive even paying for FedEx shipping. Of course, the tests were useless when arrived and I end up doing having to do the COVID test in the pharmacy. This type of product... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The tests arrived within a few days, earlier than anticipated. It was extremely easy to do the tests and they are high quality. We received the confirmation certificate within an hour with each test.... Toon meer

Beoordeeld met 5 van de 5 sterren

fast shipping, much cheaper option than going in clinic and very convenient. the 1 star reviews below are being way too harsh, they clearly didn't plan in advance and were being way too last minute. t... Toon meer

Bedrijfsgegevens

  1. Drugstestservice

Geschreven door het bedrijf

Proofofentry.com offers clients COVID self-test kits. This along with our smart testing app allows you to easily get your COVID (travel) certificate from the comfort of your home - very easily and inexpensive. Try us out at proofofentry.com!


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

175 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(175)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

If i could give them no stars I would

If i could give them no stars I would, I purchased 4 poof of entry kits to fly back into the UK with on 03/01/2022. I immediately sent a message telling them we were flying out on the 07/01/2022 and if they couldn't meet the time schedule to cancel the order and we would just get them done at airport. They replied immediately saying they would be there by the end of the day on the 6th Jan, well that was it they never came so we flew back to the UK on the 7th. I contacted them for a refund when I got back and all they could say was that i didn't receive them in time because of DHL delivery system, and I could still use them for future travel, well no chance of that as they are in Canada at our holiday Vrbo apartment and we are back in the UK. So a warning for anyone thinking of using this company they are not at all honourable and I hope this review hurts them financially as these companies always take advantage of ordinary customers

28 januari 2022
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Antwoord van Proofofentry.com

Hi Mitch, sorry to hear your experience with the delayed delivery. As we have always stated along the line and we are very transparant in this, shipping delays are also out of our control. This is the main reason we advise our clients to order on time. We shipped your order out the same day, and the scheduled delivery was planned for the 6th, yes. Weather delays changed this unfortunately. We do our utmost best to have everything delivered on time, so to claim we are not honorouble does not do justice to the truth. I understand the frustration, and we are always open to solutions outside of our terms and conditions, feel free to contact us if need be via email at info@proofofentry.com

Team Customer Service
Proofofentry.com

Beoordeeld met 1 van de 5 sterren

Didn't arrive on time

Didn't arrive on time. Took over a week an package is still not here

26 januari 2022
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Antwoord van Proofofentry.com

Hi Jack, thanks for taking the time to review us. As we have just recently started shipping orders to the USA our shipping times are not the same as Canadian ones listed on the site. You placed your order on January 19 and as promised we shipped the order out within 24 hours. The shipment left on January 20 with Fedex and has a planned delivery date of January 27. We promise a delivery of about 3-6 business days for all of Canada so you being in Michigan, USA we thought we were not doing too bad (even within our listed promise!)... Sorry to hear you expected it sooner. If you have any other questions you are more than welcome to email us at info@proofofentry.com and we promise to help you as best as we can!

Have a great day.

Customer service team,
Proofofentry.com

Beoordeeld met 5 van de 5 sterren

Fast Shipping

So far so good. Shipping was quick. To early to comment on the test procedure and response time as my trip is not for a couple of weeks.

23 januari 2022
Beoordeeld met 5 van de 5 sterren

Unfortunately my test was lost somehow…

Unfortunately my test was lost somehow and went to the wrong depot. It took a week to arrive and I had needed it earlier.
Fedex was extremely frustrating - there was no way to speak with anyone and I received 3 calls every morning telling me my package was ready for pick up in Alberta.Even waking me up early one morning.
Thankfully I was able to email Proofofentry and receive a couple of emails back stating that they were looking into it and apologizing for the delay I appreciated the excellent customer service as it was not Proofofentry's mistake but I wouldn't use Fedex. I will keep this test for future use, if needed Thankyou for yourcustomer service.

21 januari 2022
Beoordeeld met 4 van de 5 sterren

Easy and cheap but a little risky, in my opinion!

It was easy and came to the door fast! However I blew it, by scanning the QR code before I needed to…
Once I realized that I had blown the opportunity, I saw the warning of the package that said ‘do not scan the QR code until you are ready to take the test’. I felt the warning was not big enough!
So I had one left for my boyfriend and had to pay 6x as much (and inconvenient) for myself.
When the airline employee checked our tests, she seemed a little confused about the Proofofentry one. In my opinion she let it slide because she recognized the one I had taken.

17 januari 2022
Beoordeeld met 3 van de 5 sterren

Items arrived three days later than…

Items arrived three days later than they said. There was no updates on the system.

17 januari 2022
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Antwoord van Proofofentry.com

Thanks for the review Nicole. Sorry to hear your package was delayed. Once we hand it over to Fedex we are somewhat out of control... We also have just switched to a new shipping software system and this gave some issues with tracking and automatic notifications. This has been resolved now so you would get a message on this in the future. Hope the tests work well for you!

Regards,
Customer service team - Proofofentry.com

Beoordeeld met 5 van de 5 sterren

Fast service

Fast service. It was really helpful to use Proofofentry during Holiday season.

8 januari 2022

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