Good friendly service to fit four tyres, carried out at a pre-arranged time. Prior online tyre purchase was pretty easy. Tracking also adjusted but steering wheel not fully restored to top dead centre... Toon meer
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Lees wat reviewers zeggen
Easy to make contact by phone to get a quote. Fully inclusive price. Appointment system to minimise waiting. Polite staff comfortable, clean waiting area with up to date newspapers to browse. Would h... Toon meer
Bedrijf heeft geantwoord
We had a tyre repaired at Protyre Autocare this morning and were really pleased with the service. Despite the shop being busy with customers, the team worked quickly and efficiently without cutting an... Toon meer
Bedrijf heeft geantwoord
As always, great staff and a fast and great service. Had an unexpected tyre problem and they were able to fit me in and resolve the problem at short notice, getting me back up and running.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Ashbourne Retail
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Waterside Road, Ashbourne, DE6 1DG, Derbyshire, England, Verenigd Koninkrijk
- 01335 289530
4,8
Uitstekend
998 reviews
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Really helpful
We were away for a few days and the car tyre pressures were low. The staff were amazing, sorting the issue out incredibly efficiently. They were also very very polite and friendly. Would thoroughly recommend them
6 december 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Ashbourne Retail
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Poor tracking adjustment
After fitting 2 new tyres then adjusting tracking I noticed when driving in a straight line the steering wheel is not set correctly making the wheel controls difficult to use. I would have thought mechanics were trained to adjust tracking evenly on each side to maintain the steering wheel position.
3 december 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Dear D Crampton,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashbourne Retail branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Was,told 30 mins 2hrs later for one…
Was,told 30 mins 2hrs later for one tyre to be fitted then £105 for a budget tyre. Will not be using your company again . Obviously on commission, just a scam from start to finish
3 december 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Really helpful staff and very efficient…
Really helpful staff and very efficient service
1 december 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and really helpful staff…
Great service and really helpful staff many many thanks Example
26 november 2025
A great Service
A great Service. Booked in for a tyre check, and needed a patch up. So pleased I booked in.
26 november 2025
Fitted me in the same day for new tyres…
Fitted me in the same day for new tyres and everything went according to plan. At other times very obliging when tyre pressures need checking. Thank you.
21 november 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Hello Carol,
We're happy to hear that we could fit you in for new tyres on the same day and that everything went smoothly. We appreciate your feedback. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Antwoord van Protyre Autocare - Ashbourne Retail
Hello Mr Bradbury,
We appreciate your kind words! We're happy our team in centre was helpful and friendly during your visit. Thanks for the feedback.
Best regards,
Eddie
Customer Care - Protyre
Great service if rather slow.
The quality of the work carried out was excellent but I arrived at my appointed time and was told that replacing two front tyres would take 45 minutes. It actually took 90 minutes. Much longer than seemed resonable.
17 november 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Dear Minty,
Thank you for taking the time to raise your concerns. We are sorry to hear that your recent visit to our Ashbourne branch took longer than expected.
We can confirm that this has been passed on to the Area Manager who will look into this matter at the centre and will be in touch as soon as they can to discuss this further with you.
We apologise for any inconvenience caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service and a fair price
19 november 2025
Great quick efficient service and Dave…
Great quick efficient service and Dave the manager is an asset to your business
13 november 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Hello Mr Elks,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Dreadful service
Dreadful service, I will never use Protyre again, fitted the wrong tyres twice, and finally had to ask me what size they should be on my van when we had discussed this the day before, no apology was offered, incompetent staff, avoid.
19 november 2025
Antwoord van Protyre Autocare - Ashbourne Retail
Dear Shaun Webster,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Speedy and efficient service
Speedy and efficient service. Tyres were very competitively priced and available quickly despite being an OE tyre for a particular make and model of vehicle. Excellent all round.
19 november 2025
Very efficient
Very efficient, and did a good job. They are always helpful when the tyre pressure needs checking with no charge.
19 november 2025
Very good selection of tyres with some…
Very good selection of tyres with some great offers. Easy to book in at your own convenience.
19 november 2025
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