Luke and Lewis always do an incredible job keeping me updated regarding service. As well as going the extra mile to fit me in on numerous occasions. I recommend protyre highly and would highly su... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2B Broadoak Trading Estate, Broadoak Road, CT2 7PX Canterbury, Kent, GB
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Lees wat reviewers zeggen
Canterbury Protyre branch has to be the best and friendliest garage I’ve ever been to. Your employees that I met on were very welcoming and all appeared to be happy and enjoying their work. Luke in... Toon meer
All the staff were incredibly helpful and friendly. Service was quick and great coffee machine in the waiting area whilst I waited. Would definitely recommend this place over anywhere else locally.
Bedrijf heeft geantwoord
I've used Protyre Canterbury many times over the years and on every visit I've had excellent service. Their technicians are knowledgeable and take pride in the standard of their work. The lads on Re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Canterbury
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 2B Broadoak Trading Estate, Broadoak Road, CT2 7PX, Canterbury, Kent, Verenigd Koninkrijk
- 01227 455548
4,7
Uitstekend
855 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My Nov 2024 experience vs Nov 2025 experience.
I had my mot here last year, 2024 November.
Service was awful.
This year 2025 November, staff were much better and more engaging.
14 november 2025
Excellent service
Excellent service. I called in the morning on the Saturday and was seen the same day and very kind and polite service.
22 november 2025
Staff were friendly and professional…
Staff were friendly and professional and tyre change and MOT done in just over an hour
19 november 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Excellent service
Excellent service, very polite and professional. Very fair prices.
17 november 2025
Antwoord van Protyre Autocare - Canterbury
Dear Nashat Nurie,
We appreciate you taking the time to leave us this fantastic review!
We're happy to hear that you found our team at our Canterbury branch polite, professional, and fairly priced.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Antwoord van Protyre Autocare - Canterbury
Hello Nicola,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Canterbury
Hello Sandra,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Canterbury
Hello Anthony,
We appreciate you taking the time to share your positive experience. We're happy to hear our team in centre clearly explained everything to you.
Best regards,
Eddie
Customer Care - Protyre
Antwoord van Protyre Autocare - Canterbury
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Wrong car and registration put on…
Wrong car and registration put on receipt.
Protyre fitted my sons 2007 Saab 93 car air conditioning recharge in as I waited and staff were friendly and helpful.
However when I got home and looked at receipt they had somehow put my 2013 Ford Focus registration on the receipt.
21 oktober 2025
Antwoord van Protyre Autocare - Canterbury
Dear Richard Lane,
Thank you for bringing this to our attention. We are sorry this has happened.
We have notified the Area Manager of your concerns who will investigate into this matter and will make contact with you in due course to discuss this issue further.
We apologise for any inconvenience caused.
Kindest regards,
Georgia
Customer Care - Protyre
Absolutely fantastic service
Absolutely fantastic service, managed to fit me in at the literal last minute for an MOT got it in earlier in the day then expected and were genuinely nice guys to speak to, have already booked in for remedial work which was identified. They just came across as honest people, will be using them moving forward for everything, thank you again for helping me out
25 oktober 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Canterbury
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff always pleasant and helpful
20 oktober 2025
Antwoord van Protyre Autocare - Canterbury
Dear Mrs King
We appreciate you sharing your experience you had with our team at our Canterbury branch.
We're happy to hear our staff was pleasant and helpful during your visit. Thank you!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care- Protyre
Friendly and Helpful staff.
Friendly and welcoming reception.
The mechanic listened to my problems that I was having with my car and reassured me that it wasn't anything to worry about, but would check anyway.
11 oktober 2025
Antwoord van Protyre Autocare - Canterbury
Hello Rich,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Canterbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Rude and condescending Manager
Booked an MOT here for £29.95 and it turned into four separate visits, extra costs, and endless frustration. First I was told my tyres had “failed” (when the MOT certificate only listed them as advisories), then more faults kept being added after the initial test.
Even after repairs, the car came back with rattles and clunking noises, which I was told were “normal” — they weren’t. The dark-haired receptionist (who actually turned out to be the manager) was dismissive and patronising throughout, making the whole experience stressful.
In the end, what should’ve been a simple MOT became a drawn-out, expensive hassle. I won’t be returning and would advise others to be cautious.
17 september 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Canterbury
Dear Danielle Williams,
Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Canterbury branch has not been a positive one for you on this occasion.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Antwoord van Protyre Autocare - Canterbury
Dear Customer,
We're happy to hear that the team at or Canterbury branch provided brilliant service!
Thank you for your positive feedback; we appreciate it.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
MOT Value For Money
My car was taken on time and returned after about 45 minutes.
However, the waiting area was bad. It either needs a real deep clean or a complete re-decoration.
New furniture to replace the old worn out stuff too.
Took the opportunity of the MOT price deal which was very favourable.
18 september 2025
Antwoord van Protyre Autocare - Canterbury
Dear Christopher Maynard Doggett,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience due to the cleanliness of the waiting area.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service by the team
17 september 2025
Professional
Nice people. Easy to book. Professional
We will definitely book there again
17 september 2025
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