Excellent service, as I arrived without an appointment with a tyre pressure warning light on. I was given info about what they would need to do to check what the problem was. I knew I need two new ty... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... Toon meer
Bedrijf heeft geantwoord
Efficient service, tyres were in stock to be fitted and there wasn't too long to wait. The wheel balancing was accurate, not everyone manages this first time. A minor point was that the VAT invo... Toon meer
Due to head to Wales from Carlisle. Service light on, needing 2 tyres & a headlight bulb. Obviously left everything untill the last moment. Called on thursday morning - got me an appointment for... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Carlisle Broadway
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, Verenigd Koninkrijk
- 01228 529656
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I would not recommend this company…
I would not recommend this company whatsoever!! Due to the shocking service I received! The staff have no respect for customers vehicles and would rather waste time talking and messing around rather than doing the job they are employed to do. The manager of this company needs to change this behaviour and make sure that the customer is satisfied with their service they have received.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Carlisle Broadway
Dear Gillian Wilson,
Thank you for notifying us of your concerns. We are sorry to hear that you have not had a positive experience at our Carlisle branch.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Due to head to Wales from Carlisle
Due to head to Wales from Carlisle. Service light on, needing 2 tyres & a headlight bulb.
Obviously left everything untill the last moment.
Called on thursday morning - got me an appointment for Friday. Dropped my car off, went to work, once finished work car was all sorted 😊 and we made Wales safely 🙏
Excellent service, affordable, professional and above all else super helpful !
Thank you
Gates tyres kingstown
24 oktober 2025
Review zonder uitnodiging
Great Experience
Absolutely perfect, From the booking experience to the staff behind the counter, I was in and out within no time, the gates tyres team is great thank you I will definitely be back, thanks phil and the team.
29 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Phillip.
We appreciate you sharing your positive experience with us.
We're happy to hear that you found the booking process seamless and that our team in centre provided prompt service. We will look forward to welcoming you again in the future.
Best regards,
Eddie
Customer Care - Protyre
Terrible service
Left to wait as although booked slot, said they didn’t do time slots. Pushed to bottom of queue, and walk ins done 1st 1hr 50 mins for two front tyres to be changed. Told on arrival it would be an hour as busy, went for walk came back after an hour and hadn’t even started!
29 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Dear Phil Jones,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Poor customer service
Arrived early for booked MOT, to then be told it was booked in for a later time, which lead to a back and forth conversation about the time despite having my email confirmation stating the time I arrived for. I was advised it would an hour, I returned after an hour to then have to wait a further hour before my car was ready. This is not the first time this has happened and will think twice about coming back again.
29 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Dear Rach,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic price and service was very…
Fantastic price and service was very thorough especially the vehicle inspection
29 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Dear James Ritchie
We appreciate you sharing your positive experience you had with our team at our Carlisle Broadway branch.
We're happy to hear that you were satisfied with our pricing and the thorough vehicle inspection service.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
I have had the pleasure of dealing with…
I have had the pleasure of dealing with this company for many years. Car costs will never be something we enjoy, yet the Manager here seems to be able to discuss with transparency the needs of the vehicle whilst maintaining a very personal approach to “life’s needs” she has been present for many years and runs a perfectly tight ship. Honestly; there might be cheaper options, but they are cheaper for a reason
28 oktober 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Appointment system is a farce
Booked an appointment for a specific time slot for tyre fitting.
Absolute waste of time as I waited for more than half an hour as they hadn't kept a bay reserved for the appointment.
Which completely defeats the point of an appointments system. Just turn up and wait hours seems to be the order of the day.
I asked for my old tyres to be stored in the car after the new tyres were fitted.
They took no notice of that request either.
Disappointed
28 oktober 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Carlisle Broadway
Dear Houston,
Thank you for taking the time to share your concerns. We are sorry to hear that your recent visit to our Carlisle, Broadway branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic service and price
Having been let down on a bank holiday Monday by a national tyre company I went online and found pro tyre was open and had my tyres in stock! Ordered and paid online and within 45 minutes my van was in the workshop getting the tyres fitted! Fantastic experience.
21 april 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Malcolm,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Broadway branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked on line
Booked on line. Tyres ready to be fitted . Car done straight away. Very Happy with service.
22 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Euan,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
27 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Mrs Jones,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and helpful would not…
Very efficient and helpful would not hesitate to use again
27 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The experience was excellent
The experience was excellent, the inspector carried out his inspection professional and dilligently
24 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Leslie,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Carlisle Broadway
Dear Paul Irons,
We appreciate you taking the time to share your positive experience you had with our team at our Carlisle Broadway branch.
We're happy to hear that you find our service fast, reliable, and fairly priced.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service and easy MOT
Great service and easy MOT, had tracking done and car driving brilliantly but steering still slightly off but car is needing couple arms changed at front so after that it will prob be perfect
22 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Easily booked on line
Easily booked on line.
Polite check in .
Efficient service- all done within 30 minutes
Everything explained thoroughly.
Will definitely use Gates Tyres again - Thank you.
22 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Mrs Burke,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Same hour service Tracking with great…
Same hour service Tracking with great visuals on adjustments , beat local competitors quite by 14£ for 2 tyres . Had a fitting bay for large vans like mine . Hard to find in Carlisle this quality of service
Shop with confidence
18 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Edward,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Broadway branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Phil and Dan made my visit very easy
Phil and Dan made my visit very easy. I will never go anywhere else . Would recommend coming here for your tyres and vehicles maintenance . Massive thank you to them both.
22 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Dear miss s a bedlington,
We appreciate you sharing your positive experience you had with our team at our Carlisle Broadway branch!
We're happy to hear that your visit was made easy.
Thank you for recommending us for tyres and vehicle maintenance;
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
My mechanic Paul Quinn is outstanding…
My mechanic Paul Quinn is outstanding he always does the best when working on my car. I have not had any issues with any thing Paul has fixed.
17 oktober 2025
Antwoord van Protyre Autocare - Carlisle Broadway
Hello Donna,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.