I had to wait a little bit longer to get my car wheel alignment done but the waiting room is warm and comfortable and the free coffee more than made up for the longer wait. Staff kept me informed and... Toon meer
Bedrijf heeft geantwoord
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Booked in the following week after popping in for tyre and wheel advisory following an MOT. The team were welcoming, advised of process and waited for an outcome. I was kept up to date the whole tim... Toon meer
Bedrijf heeft geantwoord
Efficient service from the Stanway garage, had 2.30 appointment, enquired just after lunch if I could come in earlier, service phoned back to say yes as awaiting a customer to return call. Got the... Toon meer
Bedrijf heeft geantwoord
Unlike Kwikfit or Formula1 they manage their bookings so that you are not left waiting all day or have to leave the car for hours on end.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Colchester
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, Verenigd Koninkrijk
- 01206 210245
4,7
Uitstekend
2K reviews
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Friendly helpful staff and competitive…
Friendly helpful staff and competitive pricing. Very happy.
26 augustus 2026
Antwoord van Protyre Autocare - Colchester
Hello,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Fitted 4 new tyres and did not put the…
Fitted 4 new tyres and did not put the correct pressure into the rear tyres meaning I had to go back to have this rectified due to warning lights on the dashboard stating an issue.
20 augustus 2026
Antwoord van Protyre Autocare - Colchester
Dear John Carini,
We sincerely regret the inconvenience you experienced with your tyre pressure. We have passed on your feedback to management to review our fitting process to prevent this from happening again. Thank you for bringing this to our attention.
If you have any questions or require any assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Unusually, not so good on this occasion
I’ve used Protyre Colchester on and off for years, but my latest experience wasn’t so great - perhaps because of being understaffed at holiday time. Long and short of it I was overcharged and they forgot to fit the new tyre I’d been billed for.
The young lady on reception sorted as necessary and was very apologetic.
I will use them again as this seemed to be a one-off.
24 augustus 2026
Antwoord van Protyre Autocare - Colchester
Dear Dave K,
Thank you for your feedback. We are truly sorry to hear that your recent visit did not meet your expectations and that there were issues with overcharging and a forgotten tyre fitting. We appreciate you acknowledging the helpfulness of the team member who assisted you to resolve. We have passed on your feedback to management and hope to provide you with a much better experience next time.
If you have any questions or require any assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Went for a simple re gas of air con
Went for a simple re gas of air con, left the car with them for 1 hour. When I returned I was informed that the re gas has been completed but the car requires a new air con compressor and/or switch. I was quoted nearly £1000 for this, I said I would like a 2nd opinion from a mechanic that I normally use. I got this 2nd opinion and it was confirmed that nothing is wrong with the compressor or switch. It appears that this company were trying to pull a fast one. I would not trust this company with my car ever again!!!
29 juli 2026
Antwoord van Protyre Autocare - Colchester
Dear Cp,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Took my car for an MOT
Took my car for an MOT. Nice waiting area with screens so you can watch the MOT taking place.
10 augustus 2026
Antwoord van Protyre Autocare - Colchester
Hello Paul,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great services and MOTs
The services and MOTs carried out on my car are very good. The staff are very helpful and professional, that is why I always use Protyre even though it is a bit of a journey away. Worth it though.
10 augustus 2026
Antwoord van Protyre Autocare - Colchester
Hello Linda,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professionally helpful
Have been with them for over 5 years and they have always been professional and helpful.
7 augustus 2026
Antwoord van Protyre Autocare - Colchester
Hello Mr Patel,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
They informed me exactly what the…
They informed me exactly what the problem was and what was the solution. No pressure selling.
5 augustus 2026
Antwoord van Protyre Autocare - Colchester
Hello Dhiraj,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Colchester
Hello Mr Claydon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Colchester
Hello Craig,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Colchester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres Fitted Wrongly.
Bought 2 front tyres from Protyre after my car failed it's MOT test for damaged tyres. Took the car for retest and failed again on front tyres! They were directional tyres and both had been wrongly fitted. Went back to Protyre and they wouldn't deal with it that day. Had to rebook for the following day.
3 juli 2026
Antwoord van Protyre Autocare - Colchester
Dear Steve,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Best regards,
Eddie
Customer Care - Protyre
Decent service but using a Groupon voucher added avoidable complications
I took advantage of a Groupon voucher offer for a Air Con gas recharge and pollen filter replacement, which offered a good price. I called the centre to make the related appointment. When I arrived I was advised that the timing was incorrect and that that the filter had not been ordered, so an overall potential delay of a couple of hours. I left the car and arranged a lift back home. I received a call from the centre to advise that the Protyre website reflected the incorrect gas required for the recharge - this meant a price increase for the correct gas and the need for me to cancel the Groupon voucher and purchase another (for the correct gas) - Groupon process was very simple. I was called to advise car was ready for collection - I asked for paperwork to confirm work done but was advised this was not normally provided when a Groupon voucher was used. I was given a copy of a document issued to Groupon, which provides the basics of what I needed. Overall, a decent service provided but using a Groupon voucher and the confusion of the gas type added avoidable complications.
13 juli 2026
Tyres fitted
I had 4 tyres fitted about 7 months ago thru black circles. The service was all fine but then I had an MOT done at my regular place 5 months later, who failed my MOT as 2 of the tyres were fitted backwards! They rectified it and then passed me which i had to pay for, albeit it wasn’t a big charge but i do wonder about the safety implications of driving around for 5 months like that. Those who might say oh you should’ve checked them when they were fitted, well I am no tyre expert hence paying and getting new tyres fitted by ‘professionals’ and trusting they did their job.
Needless to say I won’t be using them again.
5 december 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Colchester
Dear Customer,
Thank you for notifying us of your concerns. We are sorry this has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Overall you provided a good service…
Overall you provided a good service especially, when a warning light came up on the dashboard when driving away, you made sure every thing was OK and got the said warning light removed. However I was a little disappointed when I asked for the new rear tyres/ wheels to be swopped with the front ones, to be asked for a sixty pound fee? I would have thought with the vehicle already up on the hoist and the power tools that you use, it would have taken a matter of minutes to swop the over!
15 juli 2026
Got me out of trouble when I had…
Got me out of trouble when I had roadside blow out - luckily they had a tyre the right size for my car, unlike several others that I called
29 juli 2026
Antwoord van Protyre Autocare - Colchester
Hello Neil,
Thank you for your positive feedback.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team was able to help you out of a difficult situation.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Aircon regas (Or not!)
I had a great experience here and didn't even spend any money! I booked an aircon regas on Groupon thinking we have had our car 9 years and it has never been regassed! After leaving it with them and expecting the quoted hours wait 15 minutes later I got a call. I was expecting them to say we can't regas it because it is not holding the gas, but no! They said it was working fine and the gas was almost full (Not bad for an 11 year old Fabia!) What's more they didn't charge anything for the checkup and I got a full refund from Groupon in a couple of days.Great service and honesty thankyou.
28 juli 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Colchester
Hello Chris,
Thank you for taking the time to share your wonderful experience! We are so pleased to hear that our team in centre provided such honest and efficient service. It's fantastic to know that your vehicle was in great shape, and we truly appreciate your kind words about our service and honesty.
Best regards,
Eddie
Customer Care - Protyre
Took good care of my 60 year old car
Took good care of my 60 year old car , tyres fitted carefully and all round good job
29 juli 2026
Antwoord van Protyre Autocare - Colchester
Hello Mr Trenfield,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic experience at Protyre…
Fantastic experience at Protyre colchester as always. Been going there for 10 years now for MOT'S, tyres & repairs. Staff are always super accommodating especially John who always remembers & looks after loyal customers. (Thanks for fitting me in for unexpected new tyres on the morning of my holiday!!)
Costs are always reasonable and explained in full. I will still continue using protyres!!!
13 juli 2026
Antwoord van Protyre Autocare - Colchester
Hello Coral,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Colchester
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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