I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB
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Lees wat reviewers zeggen
Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... Toon meer
Bedrijf heeft geantwoord
Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... Toon meer
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Midsomer Norton
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, Verenigd Koninkrijk
- 01761 412234
4,4
Uitstekend
1K reviews
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Very pleased with the service provided.
It was easy to order the tyres I wanted on-line & they were ready for the fitting time booked; friendly welcome on arrival; fitted within expected time-frame; no unnecessary upselling.
25 februari 2026
My experience was great because the…
My experience was great because the team was responsive, professional, and genuinely focused on solving my problem. Communication was clear and timely, and I always knew what to expect next. The overall process felt smooth and well-organized.
23 februari 2026
Always service my car
Always service my car - really pleased with their work. Clayton does a great service and my car is running brilliantly.
14 februari 2026
Great advice, friendly people, good job.
Great advice on the phone ahead of purchase. Friendly people, quick job.
11 februari 2026
As always- great
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working here for 7 years and I'm ashamed to say I don't remember his name) was especially helpful. Hope I don't need to see you again soon!!!!
9 februari 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The service was great unfortunately one…
The service was great unfortunately one of my locking wheel nuts was not done up properly afterwards
6 februari 2026
Antwoord van Protyre Autocare - Midsomer Norton
Dear Mr Wilkins ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Professional staff
Helpful staff , polite and courteous.
Even though they're a busy garage, they try and keep to your booked time. You can wait and have a coffee . Professional service all round.
2 februari 2026
I know the mamager
30 januari 2026
No Prejudice
As a woman with a car, I get sick of treated as though I am stupid. This did not happen. I was treated as a car owner rather than a woman car owner. I had good advice when I called and good service
21 januari 2026
Appointment was cancelled twice and on…
Appointment was cancelled twice and on our third visit we were told they were running at least half an hour late.
When the second appointment was arranged my wife had to take a day off work and this was cancelled less than one hour before scheduled appointment.
Customer service was terrible. Avoid!
17 januari 2026
Antwoord van Protyre Autocare - Midsomer Norton
Dear S HOLLINGDALE ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Booked to have tyres fitted arranged…
Booked to have tyres fitted arranged drop off and pickup to receive phone call that they could not remove my wheels so that was it come and collect car we can't do it not even willing to try i took the car home and the tyres took the wheel of myself and had them fitted by another tyre firm very disappointed
13 januari 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Midsomer Norton
Dear Terry White,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
There customer service
19 januari 2026
Staff always friendly and helpful
Staff always friendly and helpful. Never had an issue.
19 januari 2026
Great service as usual.
16 januari 2026
Very long wait till the started work on…
Very long wait till the started work on the car booked for 4 van got in the workshop at 5 for 2 tyres left at 5:10
14 januari 2026
Antwoord van Protyre Autocare - Midsomer Norton
Dear Customer ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very friendly and efficient no problems…
Very friendly and efficient no problems nice coffee would definitely return
12 januari 2026
Antwoord van Protyre Autocare - Midsomer Norton
Hello Clive,
We would like to thank you for sharing your feedback regarding the service you received at our Midsomer Norton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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