I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB
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Lees wat reviewers zeggen
Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... Toon meer
Bedrijf heeft geantwoord
Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... Toon meer
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Midsomer Norton
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, Verenigd Koninkrijk
- 01761 412234
4,4
Uitstekend
1K reviews
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Arrived with a slow puncture
Arrived with a slow puncture. The guys were helpful and courteous and helped me get home.
Gave good advice and although replacement tyres were not in stock, the ordering process was quick and simple. Great service. Thank you
10 oktober 2025
Antwoord van Protyre Autocare - Midsomer Norton
Hello Stephen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Canceled appointment on arrival as no…
Canceled appointment on arrival as no staff turned up for work. I returned the following week to be told they didn’t have the tools to do my break service. I then had to wait three and a half hours to have 4 tyres fitted. I have complained but no response and no refund for my break service. Been coming here for years but never again.
24 september 2025
Antwoord van Protyre Autocare - Midsomer Norton
Dear Daniel White,
Thank you for taking the time to get in touch and provide this update.
Please accept our apologies for the delay in response from the Area Manager. We can see from your records that your complaint was raised with Higher Management on the 22/09/2025 following your email.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
We apologise for the inconvenience.
Kindest Regards,
Georgia
Customer Care - Protyre
Great experience at Midsomer Norton
Very friendly staff, very professional and super efficient... Changed my tires and tested brakes in no time..... Very pleased with the Midsomer Norton branch...2 Nd visit here and definitely not the last.
1 oktober 2025
Antwoord van Protyre Autocare - Midsomer Norton
Hello Nicolas,
We appreciate you sharing your positive experience at our Midsomer Norton branch! We're happy to hear that you found our team in centre friendly and efficient. We look forward to seeing you again!
Best regards,
Eddie
Customer Care - Protyre
Too many bookings
I had my car booked in for two front tyres last Friday at 9am.
I turned up on time and was told there were two cars before mine, I took the dog for a walk and got some shopping and when I returned over an hour later my car still hadn't moved off the forecourt. After a load more hanging around I finally left the garage at 11.25am!!
This wait time is completely unacceptable for a 30 minute job that was booked in 5 days in advance.
26 september 2025
Antwoord van Protyre Autocare - Midsomer Norton
Dear Mr Brain,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very professional and very efficient
Very professional and very efficient. I was impressed the way my problem tyre was dealt with.
26 september 2025
Very good service Despite being short of staff the…
Despite being short of staff the manager took our puncture and managed to get it back to us the next morning
22 september 2025
Antwoord van Protyre Autocare - Midsomer Norton
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Midsomer Norton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
4 and a half hour wait
A 4 and a half hour wait for 2 tyres even though we had booked a time slot.
Absolutely appalling.
22 september 2025
Antwoord van Protyre Autocare - Midsomer Norton
Dear Mr Brown,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Booked online for the Monday
Booked online for the Monday; tyres were there but no fitters so got delayed till Wednesday. Poor management of workload; needs more fitter staff who turn up.
22 september 2025
Antwoord van Protyre Autocare - Midsomer Norton
Dear Customer,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Avoid at all costs
Avoid at all costs. Went to get my tracking sorted for them to mess it up twice after not setting up their machine to the right model of car. So had to go to the branch in Bath to get it all corrected. Will not be coming here again
22 september 2025
Antwoord van Protyre Autocare - Midsomer Norton
Dear Charlie Bates,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Antwoord van Protyre Autocare - Midsomer Norton
Hello Tommy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good and helpful
Very good and helpful
The only query was that once the tyre was fixed my car still tells me that I have a problem which hasn’t happened before. As micros going fora service and MOT I will get it sorted by the garage.
10 september 2025
Hassle free
Hassle free. Jobs done as ordered. Free coffee while waiting. Polite staff. No waiting around, booked in at 10am and job started at 10am.
28 augustus 2025
It was a pleasure to meet the staff…
It was a pleasure to meet the staff very welcoming brilliant
1 september 2025
The guys that worked there on the day…
The guys that worked there on the day were brilliant and really helpful. Thanks.
29 augustus 2025
Quick servive and very polite staff as…
Quick servive and very polite staff as always
27 augustus 2025
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