Had a pair of good quality tyres fitted at a very competitive price. After leaving the depot and getting on to the Motorway, I noticed quite a strong vibration coming through the car. Once home I... Toon meer
Locatie
Wijzig locatieUnit 3 Southfield Road Trading Estate, Nailsea, BS48 1JJ Nailsea, Bristol, GB
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Lees wat reviewers zeggen
Friendly, professional & polite staff. Job completed on time and very efficiently. Have used them for many years and nothing is too much trouble. Cheers guys 👍 Richard Palmer - Backwell
Bedrijf heeft geantwoord
I had a burst tyre on the motorway and the rescue service brought me to Protyre at my request. I was seen quickly and back on the road in 40 minutes. Excellent service all round
Bedrijf heeft geantwoord
Excellent service throughout. Had an air-con Regas, tyres and alignment done. Danny who served us was polite and helpful. Would highly recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Nailsea
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 3 Southfield Road Trading Estate, Nailsea, BS48 1JJ, Nailsea, Bristol, Verenigd Koninkrijk
- 01275 859859
4,9
Uitstekend
1K reviews
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Blame game …no communication whatsoever
The vehicle was parked outside the garage at 10:30am for a 2pm appointment to change both front tyres(both tyres fully inflated at the time) . The next day outside my home one tyre was flat after the new tyres were fitted . After no response from the centre after numerous calls I drove back to the garage(after inflating obviously). To be told the alloy wheel was damaged/split and hence losing air.So why were both wheels holding air when I left the vehicle at 10:30am ? They surely should have noticed after driving the vehicle into the garage or when they removed the wheel ? Over a week now after they agreed to send the wheel off to be repaired.Absolutely no response from the garage although they were eager to collect payment for the tyres so no doubt have my number ….
Terrible customer service . I went on holiday shortly after and they never answer the phone to ask for an update 😞
Owned the car for 2 years and never had to inflate the tyres as the manager/receptionist implied ……..
29 juli 2026
Antwoord van Protyre Autocare - Nailsea
Dear Lee,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Had a pair of good quality tyres …
Had a pair of good quality tyres fitted at a very competitive price. After leaving the depot and getting on to the Motorway, I noticed quite a strong vibration coming through the car. Once home I called the depot to explain, no fuss or drama, asked to go back the next day (Saturday) to have them re-balanced. Done f.o.c and problem solved.
29 juli 2026
Excellent service as always
Excellent service as always. I wouldn't get my tyres anywhere else.
29 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had a burst tyre on the motorway and…
I had a burst tyre on the motorway and the rescue service brought me to Protyre at my request. I was seen quickly and back on the road in 40 minutes. Excellent service all round
29 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Mr Dixon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly & efficient team
Friendly, professional & polite staff.
Job completed on time and very efficiently.
Have used them for many years and nothing is too much trouble.
Cheers guys 👍
Richard Palmer - Backwell
27 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful staff
Helpful staff, good service and professionally run, I will definitely use again and recommend to others.
22 juli 2026
Antwoord van Protyre Autocare - Nailsea
Dear Richard,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Nailsea branch have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Antwoord van Protyre Autocare - Nailsea
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Provided comprehensive comments on the…
Provided comprehensive comments on the potential tyres to be fitted.
Obtained the chosen tyres in two days.
Price charged for the tyres was competitive.
15 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Mr Palmer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service throughout
Excellent service throughout. Had an air-con Regas, tyres and alignment done. Danny who served us was polite and helpful. Would highly recommend.
18 juli 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Nailsea
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Nailsea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
had the tyres changed a few times at…
had the tyres changed a few times at ProTyre Nailsea, good service all round thanks
22 juni 2026
Antwoord van Protyre Autocare - Nailsea
Hello Christopher,
We would like to thank you for sharing your feedback regarding the service you received at our Nailsea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very willing to help and make easy
Very willing to help and ease what what you require. They looked how to give me the best job and at the most reasonable price.
15 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Nailsea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
When I dropped of the car for 2 new…
When I dropped of the car for 2 new tyres, they were very informative about what was needed and what works they carried out. Very friendly and helpful.
15 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Mr Boardman,
We would like to thank you for sharing your feedback regarding the service you received at our Nailsea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service. Friendly advice and well priced. A good range of tyres. Easy walk into Nailsea for a coffee whilst my tyres were getting done.
13 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Nailsea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Nailsea
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Nailsea
Hello Rich,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Nailsea
Staff friendly and honest, work carried out excellent, fitted me in at late notice. highly recommend.
8 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Nailsea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I lft the car with them
I lft the car with them, came and hour or so later, as they were completing alignment. But, it seems the flimsy plastic seat covers they used had slipped, and the leather was marked. It was reported, and the staff member is going to clean it tomorrow. So hopefully all ok.
3 juli 2026
Antwoord van Protyre Autocare - Nailsea
Hello Terence,
We appreciate you taking the time to share your experience with us. We are sorry to hear about the issue with your car's interior and the seat cover. We are glad that our team is already working to resolve this for you. We hope the cleaning process will fully address the mark on the leather.
If there are any issues or you require any assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Despite turning up at the agreed time…
Despite turning up at the agreed time we had to wait for over an hour for tyres to be fitted. The tyres weren’t inflated to the manufacturers recommended pressure and on tyre was completely deflated within 24 hrs.
3 juli 2026
Antwoord van Protyre Autocare - Nailsea
Dear Mike Parsons,
Thank you for your feedback. We sincerely apologise for the extended wait time you experienced and for the issues with your tyre pressures. This is certainly not the standard of service we aim to provide. We are very sorry to hear that one tyre deflated so quickly.
We can confirm that this has been raised further with management, they will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service
I ordered or a company (not Protyre) sent the wrong tyre, on the hottest day of the year the error was rectified And the correct tyre fitted, no fuss no humiliation just goid advise and very good service, I was even offered an ice lolly ! This now my go to garage. Thank you
29 juni 2026
Antwoord van Protyre Autocare - Nailsea
Hello Pauline,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and reliable service!
29 juni 2026
Antwoord van Protyre Autocare - Nailsea
Hello Mr Rooke,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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