If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Toon meer
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Lees wat reviewers zeggen
The customer services isn’t just bad, it’s almost nonexistent. There’s no phone number to call (at least not one I’ve been able to find), you can only submit a ticket or send an email if you’re having... Toon meer
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Toon meer
Bedrijf heeft geantwoord
I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pure Broadband
Geschreven door het bedrijf
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Contactgegevens
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Verenigd Koninkrijk
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
3,1
Gemiddeld
1K reviews
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Customer Service
Customer Service are terrible, I rang at 11:30 asking for help it is now 3:00 and ive had nothing. This needs to improve.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Liam
We are sorry to hear about the issues you are experiencing.
Unfortunately, we are unable to find your account as you haven't provided us with the information we requested. Please send us an email with your account information to support@purebroadband.net and we will be able to assist you.
Lucy
Pure Broadband
Customer Service
Reaching the customer team to make some changes on my existing contract.
Immediate answer and very helpful agent (Charlotte). She was answering my questions and providing guidance on the info requested.
No technical issues over 1 year and good service so far
25 oktober 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Francisco
Thank you so much for your review!
we are happy to hear that you haven't experienced any technical issues for over a year. we are also delighted to hear that Charlotte was helpful and provided you with all the information you needed.
Once again, thank you for your review and for choosing Pure Broadband. We hope you will continue to enjoy our services.
Lucy
Pure Broadband
Great until Connexin became involved.
From the outset let me say Pure Broadband have been excellent ……. Until being bought out by Connexin. Pay for a 400/400 connection via City Fibre, this was rock solid whilst Pure were suppling. Fast forward, connectivity moved to connexin and I am getting 360/60. Logged with support over a month ago, several phone calls and updates to the ticket later and still no sign of any solution. Connexin customer service is awful, they have ruined what was a decent service provided by Pure. I will be moving on asap.
19 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Terry
We are sorry to hear about the issues you've been experiencing. Our relevant team will be in touch with you soon to discuss your queries.
Lucy
Pure Broadband
RIP Pure Broadband . . . you were a customer's dream
After a brilliant more than two years with Pure Broadband with responsive support staff and sales teams, I've now been migrated to Connexin . . . . what a change - no response to requests, no-one to speak to as they use a third party company to answer their phone calls and a useless chat system that just has a bot running it - what happened to customer service? Seriously thinking about going back to KCOM. RIP Pure Broadband.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Keith
We are sorry to hear about the issues you've been experiencing.
Our relevant team will be in contact with you soon.
Lucy
Pure Broadband
I had an issue with reinstalling my…
I had an issue with reinstalling my router after a factory reset & Carlos a technician with Pure was very patient & helpful over the phone & webchat. Glad that it's now all sorted.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Chidy
Thank you for the review!
We are happy to hear that Carlos assisted you in resolving your query and that he was patient throughout the whole process.
We hope you won't experience any further issues but if you do, please don't hesitate to contact us.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
The agent was a huge help in fixing a…
The agent was a huge help in fixing a mistake I made resetting router to factory settings, very precise information had my back up an running in no time.
2 oktober 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Robert
Thank you so much for your review!
We are happy to hear that you received the help you need from our team and your issue was resolved.
We hope you won't experience any further issues, but if you do, please don't hesitate to contact us.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Antwoord van Pure Broadband
Hi Hossam
Thank you so much for your review!
We are glad to hear that you are happy with our Technical Support Team and the assistance they gave you.
We hope you won't experience any issues moving forward but if you do, please don't hesitate to contact us.
Once again, thank you for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Extremely poor technical team
Extremely poor technical team. I phoned just before 11am to inform them that my internet had gone off. My smart home no longer smart. My previous outage on the 23 August I was told to expect a technical call back within 24 hours! You are told a member of the technical team will call you, they never do in my experience. They closed at 6pm so you have blown it if goes down after then. After several calls for an update it's 2105, no update or resolution and still no internet. Very poor indeed.
**Update** The internet came back on just before 3am so was off just short of 16 hours. Still no communication by email.
And then off again at 0800 on the 27 September. Found out this morning the person you speak to is not even employed by Pure but a third handling party. If final came back on 2030 on the 27, a total downtime of around 30 hours.
I have since made an email complaint that will be dealt with within 10 working days. I never have once received a phone call from a manger but I did receive a few more automated messages informing me of progress which was much better than before. I still have not received any details on when I can terminate my contract as of this update at 1301 on the 28.September. Pure have just asked for my account number and further contact details via trust pilot. Strange as I am sure they can find my details with everything I have previously submitted.
26 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Mr. Crow
We are sorry to hear about your experience.
Our team will be in touch with you soon to discuss your query.
Lucy
Pure Broadbane
Abdul was 5 Star he helped me sort the…
Abdul was 5 Star he helped me sort the trouble with my router straight away.
20 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Andrew
Thank you so much for your review!
We are happy to hear that Abdul helped resolve the issue you had with your router. He was definitely a star.
We hope you won't experience any further issues but if you do, please don't hesitate to contact us.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Like gibbon
Had an issue for a few days , app on tv was saying I was elsewhere
Like gibbon was super helpful and fixed my problem
19 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Hannah
Thank you so much for your review!
We are happy to hear that the agent was helpful and resolved the query you've been having for days.
We hope you won't experience any further issues, but if you do, please don't hesitate to contact us.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Ben was brilliant 👏
Ben was brilliant 👏 It seemed a long process for me to get back online due to my limited tech knowledge. Ben was very helpful and patient with me. I recommend Ben for star of the week.
19 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Jannet
Thank you so much for your review!
We are happy to hear how brilliant Ben was in dealing with your query. Don't worry, a lot of our customers have limited tech knowledge and we always try everything we can to assist them.
Ben is definitely a shining star of the week.
Once again, thank you for your review and for choosing Connexin.
Lucy
Connexin
Dream team diagnosed my router issue
Called for assistance today and Luke and Abdul were both excellent. Very professional yet personal. Glad to have been connected with them for my issue.
16 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Mykel
Thank you so much for your review!
We are happy to hear that you received assistance from Luke and Abdul and that your query was resolved.
We hope you won't experience any more issues, however, if you do, please don't hesitate to contact us.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Luke helped me solving the connecting…
Luke helped me solving the connecting issue very efficiently today, I would definitely give a five-star rating!
15 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Luyin
Thank you so much for your review!
We are happy to hear that Luke resolved your connection issue quickly and professionally.
We hope you won't experience any further issues, but if you do, please don't hesitate to contact us.
Once again, thank you for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Luke is patient and helpful
Luke is patient and helpful. He used nearly two hours to help me to reset the router configure successfully, very nice.
12 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello
Thank you so much for your review!
We are happy to hear that your query was resolved efficiently by Luke. Thank you for your patience while he looked into providing you with a solution.
Once again, we appreciate your review and thank you for choosing Pure Broadband.
Lucy
Pure Broadband
Customer service is great but my…
Customer service is great but my broadband is not reaching upstairs rooms is weak
17 augustus 2023
Antwoord van Pure Broadband
Hello Kondwani
We are sorry to hear about the issues you are experiencing with your internet.
Our team will be in touch with you soon.
Lucy
Pure Broadband
Ben did a callback for me
Ben did a callback for me , he helped me make my payment and gave instructions on how to reset my router. He was very helpful and kind . I’m
7 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Chimmy
Thank you so much for your review!
We are happy to hear that you received the resolution you were looking for and Ben provided ou with the information you needed.
If you experience any further issues, please don't hesitate to contact us.
Once again, thank you for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Spoke to Ben
Spoke to Ben, my DD had bounced and didn't realise until I got home from work. Sorted everything in a few minutes.
Brill, Cheers Ben
6 september 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Kerryleigh
Thank you so much for your review!
We are happy to hear that Ben provided you with a quick resolution.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Great customer service
I have been with Pure Broadband for almost 3 years with no issues until this week. I contacted the customer service team who reported it to the tech team and the issue was resolved within an hour with fantastic customer service from Ben. Always friendly and good communication with service updates and direct debits etc as well. Would recommend!
15 augustus 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Kate
Thank you so much for your review!
We are happy to hear that the first time you experienced an issue Ben resolved it quickly and professionally.
We hope you won't experience any further issues, but if you do, please don't hesitate to contact us.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Very helpful and assisted me
Very helpful and assisted me very quickly thank you.
5 augustus 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Sue
Thank you so much for your review!
We are happy to see that you are satisfied with the service you received.
Once again, thank you for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Ben was they guy to ring if you lucky…
Ben was they guy to ring if you lucky he will be fixing your problem.
professional isn't the words to describe great service great attitude when faced with little complication stayed calm cool and collected and pushed thru to get me back online
one more time thank you Ben
3 augustus 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Damien
Thank you so much for your review!
We are proud to hear that Ben was more than professional when he was assisting you with your queries.
It's great to see that he was efficient, skillful, and competent.
Once again, thank you for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
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