PureGym UK - Folkestone Reviews 96

TrustScore 4 uit 5

4,0

Park Farm Industrial Estate, CT19 5FF Folkestone, GB


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Beoordeeld met 3 van de 5 sterren

Member for about 8 months. Convenient and easy location. It wasn't great for anyone who is mainly cardio focussed to start with but recently cardio equipment has been removed to make way for eve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Staff very helpful and equipment in good condition. However, too many people do not wipe equipment after use which is disgusting. There is not a single sign telling people to do this and none of the s... Toon meer

Beoordeeld met 5 van de 5 sterren

The gym is great and the staff are lovely but the toilets smell horrific. I can't believe people still wee on the seat and leave it and the toilet unflushed. Please bring back separate loos for women... Toon meer

Beoordeeld met 4 van de 5 sterren

App great for finding 'quieter' times. Good availability of equipment. During staffed hours can we educate folks that crocs/sliders aren't appropriate footwear? Also spoke to a gym user as regards eat... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Gym
  2. Gezondheidsclub

Over PureGym UK - Folkestone

Geschreven door het bedrijf

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contactgegevens

  • Park Farm Industrial Estate, CT19 5FF, Folkestone, Verenigd Koninkrijk

4,0

Goed

TrustScore 4 uit 5

96 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 3 van de 5 sterren

Convenient, but poor maintenance and priority on weights hurts the experience.

Member for about 8 months. Convenient and easy location.

It wasn't great for anyone who is mainly cardio focussed to start with but recently cardio equipment has been removed to make way for even more weights equipment.

Cardio equipment is poorly maintained, treadmills especially. I have nearly slipped on treadmill belts that are too loose several times. Numerous machines are regularly out of order, and this can make accessing machines that are working difficult at peak times.

29 december 2025
Review zonder uitnodiging
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Joe- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can so this can be investigated further. Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Easy to sign up

7 december 2025
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Kirsty. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Welcoming gym

Always clean, positive atmosphere, great range of equipment

16 november 2025
Review zonder uitnodiging
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Julia - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym

Beoordeeld met 2 van de 5 sterren

Cancelled itself

Purchased a membership but my app says it’s been cancelled when I log in. I didn’t do this and haven’t even been to the gym yet so can’t have been suspended or missed a payment.
Can’t get into the gym now.

2 augustus 2025
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Good clean gym

7 juni 2025
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 4 van de 5 sterren

Excellent ventilation

Excellent ventilation

16 mei 2025
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

very friendly and clean

16 april 2025
Review zonder uitnodiging
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Keiron - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Beoordeeld met 2 van de 5 sterren

FOLKESTONE branch - the worst of the PureGym experience!

I travel a lot, hence the PureGym membership, but my personal misfortune is that I live in Folkestone, where you can find the worst PureGym in the country, in my experience.

Let's see:
- Regularly, no paper tissues or toilet paper.
- No or very low heating in the changing rooms/showers.
- A lack of any cleaning in the changing rooms, and most importantly, in the shower area.
- This is the second time this winter that there has been only cold water from the showers. Imagine finishing a workout and then going to work soaking wet in your own sweat. Nice.
- The rest of the time, the water is lukewarm, and the shower cut-off time is set to 20 seconds. 😀 They're definitely tight-fisted!

Hey PureGym, if the money's not enough, then raise the membership fee but offer a decent service.

This review is specifically for the Folkestone branch, as I have been to many, but this is by far the worst.

7 januari 2025
Review zonder uitnodiging
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Gabor - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.

Beoordeeld met 5 van de 5 sterren

very good gym and friendly

30 december 2024
Review zonder uitnodiging
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Keiron. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 3 van de 5 sterren

Opening hours are good

Opening hours are good
Variety of equipment is more so administrative reasons than the quality or design of the equipment
Staff will refuse to offer any assistance unless paying them extra aka personal training even to the point of members almost hurting themselves
Cleaning appears to be done less and less frequently as changing rooms are dirtier than ever before. Broken equipment stays broken for a long time before being fixed

15 december 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi James - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

It was easy

It was easy, step by step instructions all the way

1 november 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Anthony - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Beoordeeld met 5 van de 5 sterren

Gym visit

Great gym, good value, clean and accessible

15 oktober 2024
Review zonder uitnodiging
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Linda - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym continue to have a great time throughout your fitness journey! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Fab 1st class thanks Will

Did my first class Body Pump with Will. Great motivator, knows his stuff. Thanks for a great return back to fitness

7 oktober 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Ann - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Very easy to enrol

Very easy to enrol. It had saved my info from when I was a member before so didn’t have to re enter everything. Always a savings code to use.

5 september 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi there, thank you for the 5* review and welcome back to PureGym!

We hope you enjoy your future visits to the gym again!

Thanks, PureGym

Beoordeeld met 1 van de 5 sterren

Robbed me of my money and then didn't send me the code to use the gym.

I bought a day pass for 8.99, you didn't even send me the code to use it, I waited outside the gym for 35 minutes before going home. I still havent recieved the code, I want a full refund.

1 september 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Luke - Once you join online, you will receive a welcome email including your PIN within the hour - Usually sooner!

If you haven't received this, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and check for any typos used in the sign up process that are preventing your welcome email being sent.

We look forward to getting this sorted for you .

Thanks, Puregym

Beoordeeld met 5 van de 5 sterren

Super helpful staff in helping me join

Super helpful staff in joining - covered everything I needed

2 augustus 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Joy - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

It was very easy to join PureGym…

It was very easy to join PureGym online, with immediate access if need be...I went along the next day and was pleasantly surprised at the cleanliness of all amenities and availability of equipment and how well maintained the Gym was overall.

2 juli 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi VH, thank you for the 5* review and welcome to PureGym!

We hope you continue to enjoy your future visits to the gym!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

First time visit

First time visit. The ambience was good, friendly faces. As an older first timer I thought the gym might be full of muscular poseurs! It wasn't at all.

2 mei 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Joy! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Great introduction from Frazier

Great introduction from Frazier, i now feel more confident on using the equipment and I am looking forward to get stuck into my muscle building routine. Very impressed with the app too!

8 april 2024
Logo PureGym UK - Folkestone

Antwoord van PureGym UK - Folkestone

Hi Dane - Thank you for the 5* review and welcome to PureGym!

We're so glad the induction with Frazier was useful and hope you enjoy your new membership with us!

Thanks, PureGym

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