Ridiculously long shipping experience. The quote given before and during checkout was only a few days. However, it is not divulged that it could take weeks until after your order is made. They are sti... Toon meer
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Lees wat reviewers zeggen
I ordered a case which wasn't even dispatched within stated delivery time. No contact to let me know what was happening; I had to chase them. When I got a reply from them they blamed Chinese new yea... Toon meer
We are a small community organisation looking after a park. This review would be five stars if the blue case had been available. With a protective screen cover stuck over our iPad broken screen and... Toon meer
Bedrijf heeft geantwoord
I have yet to receive my product. I emailed to check on it and was told there had been a mistake in processing, but was assured the case would be mailed quickly and I'd receive tracking information. T... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Pure Sense Cases your tablet is always in safe hands, whoever is holding it. Our tablet cases are protective and designed for everyone. From rugged and shockproof to antibacterial tablet cases, we make products with you in mind. Whatever your use case, we’ve got a tablet case. For every tablet. For everyone. We make sense.
Contactgegevens
1968 S. Coast Hwy, Suite 1260, 92651, Laguna Beach, Verenigde Staten
- +1 224 204 2112
- hello@puresensecases.com
- www.puresensecases.com
1,7
Zeer slecht
80 reviews
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Your product is worthless it leaks it a…
Your product is worthless it leaks it a waste of money.
25 augustus 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Jack Duck,
Thank you for the product feedback. I am sorry, as it seems this did not meet your expectation.
The buddy case is dedicated to various iPad models. It is the world's first-ever antimicrobial iPad kids' case. Kills 99.9% of bacteria with SteriTouch® antibacterial technology.
Heavy-duty, drop proof, rugged iPad case. Uses super child-friendly, durable, easy to wash EVA foam; this can protect the device from spills.
But this is not waterproof. It cannot save the device when submerged in the water.
Your peace of mind is our top priority, and I want to improve your buying experience with us.
I have reached out to you via email to achieve this goal. I promise to be as understanding and will immediately layout options or resolutions to help resolve the issue.
I am looking forward to your reply.
Best regards,
Erma
Pure Sense Cases - Head of Support
Antwoord van Pure Sense Cases
Hello Rebecca,
I really appreciate you leaving us with sparkling stars and that you have high regard for the service you received from the team.
Our company values put customer satisfaction as the top priority, and we are very committed to our customers.
Your review confirms we have achieved this sole mission, which is to provide a happy buying environment online. 😊
Thank you again for being an awesome customer! ⭐️
Best regards,
Erma
Pure Sense Cases - Head of Support
Great iPad case for my 5 year old
Great iPad case for my 5 year old. Her brother had one when he was younger and the quality has not dropped at all. I highly recommend to protect an iPad from those times your young children will drop it.
13 juli 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Rusty,
I really appreciate your shining review for us! ⭐️⭐️⭐️⭐️⭐️
We are delighted to know that your kiddos love our Buddy case. As one of those small businesses, we always strive to produce the best quality products in the market, and your positive words made us feel like we achieved that goal!
So thank you so much from the bottom of our hearts! ❤️
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
The protector arrived promptly and it…
The protector arrived promptly and it is one of the best I have seen on the market.
27 juni 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Priscilla,
I really appreciate you leaving us with sparkling stars!
We focus our work on ensuring that you are happy not only with the product but also with the service.
Our goal is to reach that customer satisfaction by offering superb communication and value for their money! Bonus part - yes, we are the first to offer this type of buddy case which has become an essential these days.
If you need anything assistance, send us an email, and we’ll happily jump in and offer help.
Thank you again for being an awesome customer! ⭐️
Best regards,
Erma
Pure Sense Cases - Head of Support
Antwoord van Pure Sense Cases
Hi Rafael,
Thanks for taking the time to share your experience with Pure Sense Cases here on TrustPilot.
Your feedback will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture.
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thought I'd reach out and let you know. Thank you again from the bottom of our hearts! 🙏
Best regards,
Erma
Pure Sense Cases - Head of Support
Its a really good and well thought out…
Its a really good and well thought out case for my 1st Gen Ipad Pro 12.9’. It came with a screen protector but wow.. so hard to paste a screen protector on a screen that big and not botch it up. Took me a but to paste it because I am all thumbs. Would have been good if it had a built in screen protector but like I said, well thought out. If there was a built in screen protector, once scratched it would alwys be scratched!
30 mei 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Dzul,
I really appreciate you leaving us with sparkling stars.
We focus our work on ensuring that you are happy not only with the product but also with the service.
Our company values put customer satisfaction as the top priority and we are very committed to our customers.
Its customers like you that make our job wonderful. We look forward to doing business with you again. 🙏
Best regards,
Erma
Tablet2Cases - Head of Support
Great product and excellent customer…
Great product and excellent customer service.
15 mei 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Avery,
Thank you for taking the time to leave us such a beautiful review.
Your positive words are a confirmation of the dedication we put in every work we do. It definitely made us all happy.
Our company values put customer satisfaction as the top priority and we are very committed to our valued clients like you.
It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
We will strive to deliver great experiences consistently.
Best regards,
Erma
Pure Sense Cases - Head of Support
My son is happy with Pure Sense Cases
I highly recommend this case for it looks and feels, it has great protection and very quality material and fit my son iPad pro perfectly fine.
5 mei 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Ngan Le,
Thank you for the review.
Providing a great customer experience is very important to us, and we are very sorry that your initial experience did not meet that standard.
International mail and parcel services are severely impacted by the evolving COVID-19 situation.
Moreover and despite these challenging times, we are doing the best we can given the logistics options available on the given day.
I am writing to you directly to provide you more information about your order and looking forward to hearing back from you.
Best regards,
Erma
Pure Sense Cases - Head of Support
Good one
The case on the whole looks and feels great.. the screen protector is quite tricky to apply.. i personally couldn't put it on by myself.. wasted one of it.. thankfully the pack comes with an additional screen protector.. hope to get it fixed by experts!
29 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Dear Nithya,
Thank you for leaving us a positive review.
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
I am sorry to read about the challenge of installing the screen protector. We would be very happy to assist you with this.
You can write to us if you still need help with this or if you want us to ship a spare screen protector.
We appreciate you entrusting your business with us and enjoy your buddy case.
Best regards,
Erma
Head of Support - Pure Sense Cases
I have yet to receive my order
Pure Sense was quick to respond to my queries and I will order their superior cases in the future.
28 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Barb,
Thank you for the review.
Providing a great customer experience is very important to us, and we are very sorry that your initial experience did not meet that standard.
I want to assure you that the situation is not ideal, and most importantly, unintentional. The unavailability we are facing with your order is something unprecedented as the product is becoming popular due to the current situation.
I have been in touch with the Sales team and assured that they are currently working towards a resolution with you. Looking forward to your understanding and reply.
Hopefully, we will be able to ship out the promised products promptly.
Best regards,
Erma
Pure Sense Cases - Head of Support
Excellent case
15 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hi Migs,
Thanks for taking the time to share your prestiged opinion about Pure Sense Cases here on TrustPilot.
We take pride in giving outstanding products and services to every customer and we're overjoyed to receive your compliments and appreciation.
Your feedback will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture.
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thought I'd reach out and let you know. Thank you again from the bottom of our hearts! 🙏
Best regards,
Erma
Pure Sense Cases - Head of Support
The case is very nice BUT...
The case is very nice BUT a better set of installation instructions would help a dummy like me. I have arthritis and neuropathy in my hands and the material was too tough for me to maneuver. I had difficulty in inserting my iPad...a friend had to do it with some trouble too. Very nice to handle the ipad now with the hand gripper. So far I love it.
14 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hi Gean,
Thanks for leaving us such a wonderful review. We are glad that you love the Buddy case despite the challenge of installing this to your iPad.
Every product we stock is hand-selected for your peace of mind. That means we check for functionality, fit, port alignment, precise cutouts, components, stitching if applicable, and overall quality.
Prolonging your iPad's life is our business here in Pure Sense Cases! 😊
I will ensure to see what we can do to improve the installation instructions insert.
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thank you once again for your kind words and stay healthy! 💪
Best regards,
Erma
Pure Sense Cases - Head of Support
Not as heavy duty as expected rude interaction s with customer service that blames other factors for their own faults
After being told I would ***i did not get an email from anyone, and I would not recommend purchasing from this company**
The only way to insert the iPad was to stretch the foam case. They seem to do the job, but the plastic screen protector was different on each of mine and one didn’t have the proper cut outs where the camera is. The handles are nice, the foam seems less heavy duty than I imagined. I paid for expedited shipping and requested to have it refunded since I didn’t receive the cases on time. I was refunded for my expedited shipping only after I tried twice to email someone and was told I would receive a reply in 12 hours. The company did not refund my expedited shipping costs on their own, even though it took over 6 business days to arrive and I paid for 1-3 days. I had to complain and then was told I’d be reached in 12 hours. I was not so I had to email them again and finally received a response blaming covid for the reason they could not expedite my shipping even though they let me pay for it. I didn’t realize these were coming from a different country, specifically from CHINA, if I had known I wouldn’t have bought them. I would have bought them from a domestic company in the USA. Overall I’d say you can find better quality cases for kids at a better price, and better customer service who doesn’t use reviews as a way to try and justify their mess ups.
Again, I received no email about the screen protectors and one of them didn’t have the holes for the front facing camera cut out of them. I don’t know if an iPad screen protector that doesn’t require a hole for the front facing camera, as the other exact same case I bought came with the correct screen protector. This company clearly doesn’t have their ducks in a row.
Hoped you liked hearing from me, Emma.
14 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hi Erica,
Thank you for your review, and I am sorry to read that we somehow ran short of your buying expectations.
The Buddy cases are specific to your iPad models, and this is the same for the screen protectors. If the screen protector did not provide a proper fit, there is a big chance you did not get the correct product.
We have local storages across the continental USA to meet the ever-demanding shipping challenges. If it so happens that your order ran in red when you placed the order, this will get shipped directly from our international warehouse.
I can confirm that the express shipping costs were refunded, you should see the amount reflected in your bank statement in the next few days.
To further discuss the above, I reached out to you via direct email. I will look forward to hearing from you.
Sincerely,
Erma
Pure Sense Cases - Head of Support
Very pleased!
Great product! Great price, fast shipping and great directions on how to install iPad and strap!
8 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Erin,
Thank you for taking the time to leave us such a beautiful review.
We are glad our Buddy case fits perfectly to your iPad. Our dedicated teammates will be very pleased to learn of your high praise.
While TrustPilot places star/s next to our business, you actually, our real star. Most people don't bother to leave reviews about positive experiences to incentivize our efforts, and that's what makes you the star.
It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
Thank you for giving us this proverbial pat on the back, you've definitely made our day!
We will strive to deliver great experiences consistently.
Best regards,
Erma
Pure Sense Cases - Head of Support
Case is great, screen protector needs some love
Case is great! Screen protector not up to par, but for everything else, very pleased!
1 april 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hi Mike,
Thank you for giving us a shot, and even more for leaving us this review.
Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers, too loved using Pure Sense Cases for their tablet and iPad needs.
We are also bringing out new cases in the upcoming months. Here's hoping that you will remain a loyal customer- a discount will be sent to your email.
As for the screen protector, my apologies if this has not met the expectation. Your purchase comes with a peace of mind guarantee.
In light of the above, I have reached out to you via email to help and discuss with you our options to get a brand new protector and I look forward to hearing back from you.
Best regards,
Erma
Pure Sense Cases - Head of Support
Still haven't received what I ordered
16 december 2019
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Jay,
Please accept my apologies for the shipping hold-ups of your order.
I have reviewed this and see what went wrong. Your order was indeed dispatched out via standard shipping instead of express.
Further checking on the tracking link, I can see that this has now reached and sorted out at our LAX warehouse. You should receive the package in the next 72 hours.
http://track.tablet2cases.com/420992029361269903504338010439
Please be assured that we take this situation very seriously. I have raised a complaint with our logistics team to make sure we take corrective action and avoid any recurrence of your
experience.
Furthermore, I want to rectify the shipping issue by offering a full refund for the purchase. I have reached out to you via direct email so we can further discuss my offer.
I am looking forward to your reply.
Sincerely,
Erma, Head of Support
Pure Sense Cases
case didnt even fit
case didnt even fit it to big n not speaker or kid friendly as Stated.. .i have a Samsung galaxy Tab A. 10.1 model.
11 december 2019
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Anne Bogdanowicz,
I am sorry to read that the buddy case did not provide a proper fit for your tablet.
This product line has lots of specific/dedicated cases for a range of Samsung tablet models. Your order information suggests you placed an order for a Samsung Galaxy Tab A 10.1 tablet model.
I suspect this is not the tablet model you are holding.
I have reached out to you via direct email to get the exact model of your tablet. Upon confirming that the item is incompatible, we will then send you a replacement case from our warehouse (if we have a model that will fit better). Alternatively, we can refund your order in full.
Looking forward to getting your reply with the requested information.
Sincerely,
Erma, Head of Support
Pure Sense Cases
Good case but took 3 weeks on…
Good case but took 3 weeks on supposedly in stock case to be delivered from US.
22 november 2019
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Anna,
Thank you for your review.
I am pleased to read how satisfied you are with the buddy case. In the same manner, I sincerely apologize for the shipping hold-ups of your order.
The company always strives to provide fast shipment. However, delivery delays are sometimes inevitable especially when this is handed over to the shipping partner.
I am reaching out to you via direct email, and hopefully, we can both work things out. I want to ensure that we only provide a positive buying experience.
I am looking forward to hearing back from you.
Best regards,
Erma
Head of Support, Pure Sense Cases
We still have not received the items…
We still have not received the items yet which is why I gave them only 2 starts. However, the response time from the company was quick and professional.
21 november 2019
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Janet Heffner,
Please accept our apologies for the delay with your order.
The delivery timeframe of your parcel is within 6-16 days from the date of dispatch (November 13th). We reached out and informed you that we could only ship from our international warehouse.
Your parcel has now reached and sorted out at JFK warehouse. Please see the link: http://track.tablet2cases.com/420211579361269903504243982562
Our 'peace of mind' guarantee covers your purchase. I have reached out to you via direct email to explain our shipment process and timeframe.
I look forward to hearing back from you so we can work together on a resolution to this issue!
Best regards,
Erma
Head of Support, Pure Sense Cases
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