I saw the negative reviews on Trustpilot before placing my order — and I decided to give QM Peptides the benefit of the doubt. I regret that decision.
I had a good experience with QM and their rep Libra before so when I ordered another $600 I really expected the same service. The order was made through Libra, the payment was done and the package was shipped to North Macedonia.
Unfortunately, the parcel was stopped by customs. I immediately informed Libra that customs had opened the package and that it would be returned. At that point, Libra explicitly told me that once the package was returned, QM would reship it.
The situation then became increasingly confusing. QM first claimed that the goods had been destroyed by customs, while the tracking information showed that the parcel was being returned to the sender. I provided the tracking information and proof that the shipment was being returned.
Because customs had become stricter and I was no longer comfortable arranging another shipment, I requested a refund instead. Libra agreed and told me she would speak to her supervisor and issue the refund. A few days later, I was explicitly told:
“the refund request I just submitted for you has been approved.”
I was then asked for my crypto address so the refund could be sent.
That should have been the end of the matter.
It wasn't.
From that point forward, I repeatedly had to chase QM for the $600 refund. I contacted Dave, Libra's manager, and was repeatedly told that the finance department would be urged to process it. Days passed, then weeks. On September 15, I made it clear that I had been patient enough and provided my wallet information again.
As of September 21, I was still asking for a definitive answer about when my money would be returned.
What disappoints me most is not that a parcel encountered customs problems. Things can go wrong with international shipping. What has broken my trust is the way QM handled the situation afterward.
Before ordering, I had read the negative reviews and specifically chose to give the company a chance because my previous interactions with them had been positive. I believed the negative experiences might have been isolated cases.
Now, after experiencing the refund process myself, I understand why those reviews raised concerns.
A company can have shipping problems. A company can have customs problems. What matters is how the company takes responsibility when something goes wrong.
In my case, QM acknowledged the refund, told me it had been approved, asked for my payment information, and then left me repeatedly chasing them for money that had already been agreed to be returned.
That has completely changed my view of the company.
I would strongly recommend that anyone considering ordering from QM read the negative reviews carefully and pay particular attention to customers' experiences when something goes wrong — not just the reviews from people whose orders arrived successfully.
For me, this is no longer about the $600. It is about trust, communication, and whether a company stands behind what its values are and what it tells its customers.
QM had my trust. They lost it.
UPDATE:
Some time has passed and i want to update my review so the reader can have a fully picture.
My first order was quite large +1000usd in it i had order 5kits of 5amino1mq 4kits at random per 1 vial each were tested, only 1 tested positive for presence of endotoxins, the rest of the kits were alright but i suspect just that batch was compromised luckily just 1 of the 5kits were of a different batch not similar to the rest of the 4 so i had to throw away this batch. I didn't mention this to QM since at the moment i have not yet been refunded by them in fear they might withhold my funds. Sadly except to test for endotoxins I do not have a way to check the contents of the rest of my batch tho i suspect the Klow 80mg is not exactly those 4 peptides inside the klow peptide mix (4 people including me do not have any significant improvement what so ever while on it, 5 vials were already used for research yet yielded little to no results with increasing doses no changes are seen ) this on it self i suspect that it might be because of a quality issue, as i mentioned above i have no way of knowing for sure take this second update with a pinch of salt as they would say. All in all communication is at best hopeful whether i will be refunded is yet to be seen....








