Appalling quality
Ordered a dress with custom sizing. Thought company was in Australia to facilitate any further alterations.They are in Shanghai.
Arrived not at all like the item on the website but ALL the seams were puckered, the sequins and crystals were hanging loose ie not flush on the material,the underlayer was a piece of material folded over and sewn in place to make a double layer.the hem was not only puckered but completely irregular. The dress looks like it was done by a child!!
Company contacted immediately,asked to send photos,many photos sent,this was the reply..
Thank you for your photos. After forwarding it to our tailors, here are the answers I havr got. Hope we can achieve some agreement on this.
Firstly, the dress is a handmade one, thus the hem line will be straight and perfect as machinery made. IF you are looking for a handmade dress with zero fault, we suggest you can buy machinery made dresses, not ours.
Secondly, the dress came all the way from China to Australia, we have done quality control befoere dispatching it and the seam string might become loose because of the travel.
As a customer service, we are sorry we have to go with our company rules. Sorry we can`t give refund for this reason. Hope you can understand.
DO NOT BUY FROM THIS COMPANY!!
20 augustus 2014
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