QuestGates Reviews 

Good communication. Regular updates on a complex claim from 29th January 2025 to 18th December 2025

Caroline Tate from QuestGate was assigned to my insurance claim. I can’t praise her enough as she guided me through a very stressful time, she was very knowledgeable and very easy to deal with, I was really impressed by how quickly she got back to me with answers to any questions I asked. Super efficient and well mannered on email and phone.

Great service from Georgia Mortlock of QuestGates, very efficient and easy to communicate with.

Fast efficient service and follow up. Couldn't fault the service from James Joslin

Fantastic service throughout, emails and phone calls dealt with immediately. So helpful in every aspect.

Very straight forward and helpful. Communicated well and got the claim settled efficiently and helped me to get my kitchen fixed in time for Christmas

Really creepy lost adjuster lingered too long in my bedroom. Felt really awkward.

Julie at QuestGate has been great; she is very helpful, calm and professional. Although we are still at the start of the journey with our insurance subsidence claims and the works required I have full confidence that Julie will continue to provide high quality support and assistance

QUESTGATE handled this whole subsidence with professionalism and compassion. The 2 firms chosen OPTERA for the external and NOVATE for the internal works, were excellent. All men hard working, respectful and not too much imposing on my ‘personal space’ it was a huge job that had to be dealt with.
Julie in the office kept in touch with me throughout and kept me in the loop as to everything that was going on - which helped me no end.

After my last review 15th November I get an email today threatening defamation 🤔 from the Compliance director - how does the SRA authorise these solicitors behaviour threatening vulnerable people - case reported and hopefully the appropriate action is taken 😡😡

I would put zero stars if I could. This company is awful to deal with. Communication is poor and customer service is absolutely awful. Avoid at all costs. It’s also interesting to note that there’s a sudden influx of 5 star reviews I wonder if quest gate are giving people an incentive to review them well on here as their current google reviews stand at 1.4 With many people extremely unhappy

Excellent support, great communication throughout the process very much reducing a stressful situation.Sue Gillies quite excellent in understanding our needs and helping us through everything. Couldn't recommend QuestGates more highly.

QuestGates recently carried out a valuation on my house, and I couldn’t be happier with the experience. From the moment I booked the appointment, the team was incredibly kind, helpful, and professional. They made the whole process smooth and stress-free, and their communication was clear and reassuring throughout. I highly recommend QuestGates for anyone looking for reliable and friendly valuation service!

We were delighted to have met Sarah-Jane and our claim was dealt with in a Professional, efficient timely manner and communication was excellent from start to finish.

I have worked with Questgates for the past 6 years and find them professional and excellent at what they do.

I have dealt with Questgates now for 20 years and they are a fantastic group of people and their service 2nd to none

Ran very smoothly from
beginning to end.
Made to feel comfortable with every conversation and out of a terrible situation came calm and support.

We have dealt with this company for a number of years and they never fail to maintain a very high standard of service which is rare these days in our industry.

Julie was fantastic, she explained the report, and what impact this may have on myself, answered my questions and made me feel at ease in an unknown situation.