QuestGates Reviews 

If I could provide less than 1 star then that still would be too complimentary of the service we have received from Questgates. Our claim as been on going now for 5 years and the level of incompetence shown by the two case handlers is comical. It is impossible to get hold of anyone on the phone and most of the emails you send go completely ignored.

We have spent literally hundreds of thousands of pounds due to recommendations from engineers and surveyors because of Questgates and still we are no further with having our issues rectified. We have opened a formal complaint against the way our claim has been handled and this has done nothing to speed things along.

We are now getting legal teams involved due to health conditions that the stress of this has caused as well as loss of earrnings.

Avoid Questgates at all costs!

Hi questgate.
I strongly recommend Alpha language for all your languages included face to face interpreting services.
Avoid current interpreting services and they have send or have arrange no qualified or less experienced interpreters those have no qualification and experiences in insurance interpreting at all.specially in Asian languages.

I have no hesitation in recommending Questgates as a professional/trustworthy loss adjusting and claims handling organisation. I've found their staff to be capable, reliable and well managed. There will always be a small number of claimants who remain disgruntled and feel they've received a raw deal, but that's likely to be because there are issues with their claims that aren't capable of resolution to their reasonable satisfaction and where that has been the case I can only say that I've seen Questgates respond in a fair and timely manner.

I work with Questgates on a regular basis as they act for a client of mine in handling Liability claims. Their technical knowledge is excellent. Communication is quick, clear and concise. I would have no problems recommending them.

Questgates are a fantastic company to work with, I have dealt with them on a number of claims and the service is always impeccable. I have and will continue to recommend Questgates as the ‘go to’ Loss Adjustor.

We have worked with QuestGates for a number of years, highly professional, exceptional standards and always seeking to improve.

Fantastic service, cannot fault the level of customer care and professionalism. Claim handlers extremely knowledgeable and always on hand to assist. Overall I cannot fault their service.

Having used QuestGates for years, I’ve always found them professional, friendly and efficient

Questgate loss adjusters have always aimed to settle claims as quick and efficiently as possible. They are extremely helpful and manage the claims journey fantastically - Thankyou!

Questgates have always been very efficient to deal with - they have a team of specialists who have assisted with claims adjustments effectively and in a timely manner. Thank you!

We had friendly and helpful advice from our loss adjuster during a recent flood claim. They had contractors onsite within a few hours and assisted us throughout the whole claims process.

I gave Questgates the required information on the 15 Feb this year still not heard anything back about money which I think I’m owed for energy costs during the works on my house,bad service again.

Questgates represented me in my insurance claim for a property damaged by fire. I cannot fault them. They negotiated for me a settlement that l was more than happy with. They were very professional in their dealings with me. My last point of contact was Wayne Francis who, like the others l spoke with along the way, kept me updated throughout. I cannot thank them enough and would highly recommend them.

This company is a shambles and scam artists. We made a non fault claim where the driver of the vehicle involved didn't put his handbrake on properly and his van rolled back on our drive and hit our gates and walls causing £22k of damage. He admitted liability, and it's all on CCTV. Because of the bespoke nature of the works, Qestgate told us to get quotes from the original manufacturers and installers of the walls, electrics and gates and then offered us £16k leaving us £6k out of pocket and telling us they factor in depreciation. haven't they heard everything has gone us and inflation??? They haven't even appointed anyone to come clear up the bricks and mess on the pavement and they've even refused to get their own trades people in to do the works. They've left us in a state of limbo for 4 months now and basically told us to take them to court. What's the point of insurance, especially when you have proof of non fault. On top of all that, they made their decision based on some photos i sent then off an old iphone. They didn't even send anyone out to survey the damage.

My experience with QuestGates during the claims handling process was extremely negative. The entire process was incredibly tedious and stressful, mainly due to Ms. Miriam Carter, who handled my case.

My claim was related to a water leak that caused significant damage to my home. Despite providing all the necessary documents, including the repair invoice and a detailed description of the incident, Ms. Carter persistently refused to recognize part of the costs associated with locating the leak (known as "trace and access").

However, the terms of my policy clearly stated that the costs of exploratory work necessary to find the cause of the damage and repair the damage caused by this work are covered up to a limit of £2,500 per incident, without distinction between the work itself and the repair. Moreover, the repair of the damaged pipe was not excluded from the scope of coverage in any way. Despite repeatedly referring to these provisions, Ms. Carter refused to change her stance.

I got the impression that QuestGates was trying to find a pretext not to pay me the compensation I was entitled to by any means possible. If it weren't for my determination and willingness to escalate the matter to the insurer, I fear my claim would have been unjustly dismissed.

The whole process cost me a lot of time, energy, and nerves. The communication from Ms. Carter was terrible, and the level of customer service was appallingly low. I cannot in any way recommend the services of QuestGates. If you value reliable and efficient claims handling - stay away from this company!

This company is a scam. The neighbouring property has been flooding my property because the housing association has put a soak away in about 50cm away from my boundary. This has been going on for 2 years and Melanie Rochelle Bach is the most abrupt individual who doesn’t seem to care when we have sent pictures etc to prove this. She stated that the pictures do not prove that her client has put in an inadequate soakaway which is too close my my property. No wonder this company has 1 star and majority bad reviews

The adjuster was out 2 weeks ago and I've sent e mails and calls.Promised a call back but still waiting.
Thank you for your reply now in contact with them .

Probably the most unethical loss adjusters in the UK. Their customer service is non existent, they operate with impunity. Waiting for them to process my claim since 2022. Any council in partnership with this company are selling their tenants short.

We are presently managing a complex flood claim for an elderly and vulnerable client whose property has suffered severe damage. QuestGates Ltd is handling this claim on behalf of Admiral Group Plc. There have been visits to our client's property by two representatives from QuestGates, including a Loss Adjuster, Helen Matthews, and another from their supplier network. QuestGates has proposed a cash settlement to our client, but the proposal does not cover the full scope of the necessary repairs.

Under their insurance policy, our client has exercised the option to utilise "Professional Services" and requested the appointment of an independent surveyor. Although we submitted our client's surveyor's fee proposal to QuestGates and they agreed to it, Admiral Group Plc opposed this decision and insisted that QuestGates appoint their surveyor. Despite cooperating with QuestGates, the surveyor they intended to send was not RICS certified, contrasting with our client's surveyor who is. Nevertheless, QuestGates has proposed a joint site inspection involving both surveyors. Being told they have years of experience!

How can QuestGate deem this fair? Just because someone has years of experience does not mean they are competent!

The approach QuestGates has taken in handling this insurance claim is both shocking and unprofessional. There's a notable lack of empathy and concern for a client who has faced the devastation of their home. The estimated cost of the claim for building and contents damage exceeds £300,000.

After a conference call between QuestGates and Admiral last week, during which Admiral denied our client's request, we have repeatedly sought the contact information of the decision-maker within Admiral. This request was first made on March 6, 2024, and we are still awaiting a response.

Both organisations have demonstrated a disheartening lack of empathy and poor management skills throughout this process and continue to do so.

This is a company who appear to survive on the proceeds gained from those who employ them, merely to exonerate them from responsibility. I have been communicating with them since October last year over an issue where they are acting on behalf of a large cheap and cheerful retail supplier and all I have received is spurious non relevant drivvle, despite the evidence pointing directly at their client. Totally inflexible in their approach, one star is flattering their poor service.