Avoid this dealership all costs...!
ABSOLUTELY THE WORST SERVICE CENTER EXPERIENCE EVER. DO NOT SHOP OR SERVICE HERE. Avoid this service center at all costs!
I brought my 2023 Kia Niro here for a clear issue after repairs, I pick up the car, and there was a problem that the car was physically drifting left and right while the wheel drive is centered and the experience was a complete nightmare. After holding my car, the service officer, manager & the technician flat-out denied there was even a problem. The technician actually argued with me, and refused to take the car back into the bay for repair, claiming he "did everything" and there was "nothing else he could do."
I refused to back down because I knew the car wasn't right. After a 6-hour standoff and finally forcing them to actually look at the vehicle again, the technician suddenly "discovered" that it was the axle all along. It took 6 hours of my life and a heated argument & disrespectful way just to get someone to do the job they were already paid to do. This is a total lack of accountability, zero professional service or diagnosis, and a complete disregard for customer safety. They will gaslight you and tell you your car is fine just to avoid doing the work. Stay far away from Quirk Kia Marshfield!